MPC3504 freezes at start up . .

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  • GeorgeBest
    Senior Tech

    500+ Posts
    • Jul 2009
    • 517
    #1

    MPC3504 freezes at start up . .

    HI,
    Customer called for an MPC3504 that won't start, it freezes on blue screen, no SC code
    Switched the ctrl board, HDD and the Bicu from an workung machine, no results . .
    Operation Panel? (not changed yet)
    any suggestions?

    Thanks in advance
    Tags: None
    • rthonpm
      Field Supervisor

      2,500+ Posts
      • Aug 2007
      • 2847
      #2
      Op panel is a possibility. Checked that the device is getting clean power?
        👍 2

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37059
          #3
          Can you access WIM while the blue screen is displayed? If so. is there an error code displayed in WIM? If not, try powering it on with the front door open. If the problem is an engine error that is not being displayed, that will prevent the engine from starting until the door is closed. While the door is still open, enter SP mode and check the logged service codes for any codes that have not been displayed.
            👍 2

            Comment

            • luca72
              Field Supervisor

              1,000+ Posts
              • Oct 2017
              • 1711
              #4
              Originally posted by GeorgeBest
              HI,
              Customer called for an MPC3504 that won't start, it freezes on blue screen, no SC code
              Switched the ctrl board, HDD and the Bicu from an workung machine, no results . .
              Operation Panel? (not changed yet)
              any suggestions?

              Thanks in advance
              In octopus, there Is a RTB that show also with photo, the precise work around flow to attempt to solve this, maybe also in last SM
              Now im at home, and havent access to octopus for take these RTB
              "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
                👍 2

                Comment

                • luca72
                  Field Supervisor

                  1,000+ Posts
                  • Oct 2017
                  • 1711
                  #5
                  Originally posted by slimslob
                  Can you access WIM while the blue screen is displayed? If so. is there an error code displayed in WIM? If not, try powering it on with the front door open. If the problem is an engine error that is not being displayed, that will prevent the engine from starting until the door is closed. While the door is still open, enter SP mode and check the logged service codes for any codes that have not been displayed.
                  Ultra-likeπŸ‘πŸ‘πŸ‘
                  "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
                    👍 2

                    Comment

                    • GeorgeBest
                      Senior Tech

                      500+ Posts
                      • Jul 2009
                      • 517
                      #6
                      Originally posted by rthonpm
                      Op panel is a possibility. Checked that the device is getting clean power?
                      Operation panel it was . . .
                        👍 4

                        Comment

                        • luca72
                          Field Supervisor

                          1,000+ Posts
                          • Oct 2017
                          • 1711
                          #7
                          Originally posted by GeorgeBest

                          Operation panel it was . . .
                          It happens, in a couple of years I replaced 3 of them, luckily taken from retired machine, the panel cost its 2500 euro!
                          "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
                            👍 1

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 8121
                              #8
                              Originally posted by GeorgeBest

                              Operation panel it was . . .
                              You can usually recover the SOP by updating the cheetah OS. Or setting the SOP back to factory default.


                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​
                                👍 2

                                Comment

                                • Gift
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2011
                                  • 2457
                                  #9
                                  Originally posted by luca72

                                  It happens, in a couple of years I replaced 3 of them, luckily taken from retired machine, the panel cost its 2500 euro!
                                  LOL yeah nothing beats a good collection of parts donators if you have a lot of units with service contracts in the field
                                    👍 1

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