Scanning with MP C306

[lurker1652]

I'm trying to scan to a CIFS share and for the life of me I cannot get it to work.

The firmware is recent enough to support current versions of the protocol.

Printing via network works fine, copying locally works fine too. Is the scan to share that's not.

Any hints about how to troubleshoot this?

[bsm2]

Re: Scanning with MP C306

Shared folder

user name
password

are you using host name or ipaddress?

[lurker1652]

Re: Scanning with MP C306

Shared folder

user name
password

are you using host name or ipaddress?

Tried with both, it fails very quickly (would expect a connection timeout or something like that.)

By the way, I only have an ethernet connection running to the machine. Would the touch panel scan app be able to use it?

[slimslob]

Re: Scanning with MP C306

I'm trying to scan to a CIFS share and for the life of me I cannot get it to work.

The firmware is recent enough to support current versions of the protocol.

Printing via network works fine, copying locally works fine too. Is the scan to share that's not.

Any hints about how to troubleshoot this?

Why do you want to scan to a CIFS destination. According to TechTarget the CIFS protocol is obsolete. https://searchstorage.techtarget.com...le-System-CIFS

There is also the possible problem that the MP C306 might not support the CIFS (Common Interface File System) protocol. Internet scanning might require the installation of Ricoh Integrated Cloud Environment (ICE). Or the use of some other cloud file system that allows installing as a local drive on a computer such as Google drive.

[anothertech]

Re: Scanning with MP C306

Does scan to folder with SMB work?

[rthonpm]

Re: Scanning with MP C306

Does scan to folder with SMB work?

Technically, CIFS and SMB are the same protocol, though CIFS is now generally as referring to SMB1 or early versions of Samba. Every now and then you'll still hear someone refer to SMB as CIFS, which may be the case here.

Double check the permissions on your shared folder, as well as the user account: permissions for NTFS need to be at least read/write to scan to a folder, and the MFP needs to be using local computer or domain credentials to connect to the folder: you can't use a Microsoft account as the user. If you're using any other OS beyond Windows then you may need to adjust a few other things in your config files.

[sandmanmac]

Re: Scanning with MP C306

Assuming he is correct about the F/W levels being recent enough to be compatible with latest version of Windows, then perhaps try using the scan to folder configuration tool to help you out:
Scan to Folder Configuration Tool Downloads | Ricoh Global

[Gift]

Re: Scanning with MP C306

Assuming he is correct about the F/W levels being recent enough to be compatible with latest version of Windows, then perhaps try using the scan to folder configuration tool to help you out:
Scan to Folder Configuration Tool Downloads | Ricoh Global

That one is new to me, gotta check it out if it's idiot-proof enough for recommending to end unsers lol

[copier tech]

Re: Scanning with MP C306

I'm trying to scan to a CIFS share and for the life of me I cannot get it to work.

The firmware is recent enough to support current versions of the protocol.

Printing via network works fine, copying locally works fine too. Is the scan to share that's not.

Any hints about how to troubleshoot this?

What are your firmware versions?

Most likely you are scanning via SMB v1.0 which as we know was/is a security risk & was blocked by MS with an update.

[twalker]

Re: Scanning with MP C306

I would have to agree with Copier Tech, the firmware probably needs to be updated. Even if you think that it is recent enough, update it anyway. Another thing, make sure that the shared folder is set up properly. See if you can access that shared folder from another computer on their network using the same credentials as you are using on the copier. Try using their domain name as part of the username: domain\username. Also try using the IP address on the PC that is hosting the shared folder instead of using the host name: \\192.168.1.24\scans

[slimslob]

Re: Scanning with MP C306

That one is new to me, gotta check it out if it's idiot-proof enough for recommending to end unsers lol

IMHO it is more a tool for help the tech. I would not trust it in the hands of the typical end user. Maybe their IT department but I have seen a few idiots there as well.

[tsbservice]

Re: Scanning with MP C306

IMHO it is more a tool for help the tech. I would not trust it in the hands of the typical end user. Maybe their IT department but I have seen a few idiots there as well.

I have batch script doing this thanks to member here. And I heard that Kyo and Ricoh have a tool for that purpose. Brother has built it in full driver package which is pretty cool if it works which is the case most of the times In any way it's good for techs to understand the process whether tools work or not.

[UNICORNico]

Re: Scanning with MP C306

IMHO it is more a tool for help the tech. I would not trust it in the hands of the typical end user. Maybe their IT department but I have seen a few idiots there as well.

It has been very:
Copy technician - 1 VS Computer Technician - 0
hahaha xD

[lurker1652]

Re: Scanning with MP C306

MY apologies for the delay. It's not working up to this date, firmware seems to be new enough.

It seems name resolution is broken.

RICOH MP C306Z
Network Control Service Ver. 15.34.1
Copyright (C) 1994-2020 Ricoh Co.,Ltd. All rights reserved.


msh> smb
Workgroup Name : LAN
Computer Name : PRINTER01
Comment :
Notification : Off
Protocol : IPv4
Client Port : 445
Client Auth Level : 2 (NTLMv2->NTLM/LM)
Client WSD Browse : Off
Client Write Mode : Async
Client Timeout : 20
Client v3 : on

msh> syslog
#[ncsd(118)]22/06/05 21:39:05 *** Reboot completed! *** INFO:
#[rhppd(5726)]22/06/05 21:39:05 rhppd start. INFO:
#[nbtd(5745)]22/06/05 21:39:06 nbtd start. INFO:
#[smbserver(6080)]22/06/05 21:39:07 smbd start. (NetBIOS) INFO:
#[smbserver(6080)]22/06/05 21:39:07 Start smbd direct print mode (NetBIOS) INFO:
#[snmpd(216)]22/06/05 21:39:10 Snmp over IPv6 is ready. INFO:
#[wsprnd(5801)]22/06/05 21:39:11 WSD (Printer) started. INFO:
#[wsdevd(5400)]22/06/05 21:39:13 WSD (Device) started. INFO:
#[wsscnd(5872)]22/06/05 21:39:18 WSD (Scanner) started. INFO:
#[nbtd(5745)]22/06/05 21:39:18 Name registration success. Broadcast name=PRINTER01 (Ethernet) INFO:
#[nbtd(5745)]22/06/05 21:39:19 Name registration success. Broadcast name=LAN (Ethernet) INFO:
#[dhcp6cd(5483)]22/06/05 21:41:27 DHCPv6 server not found ERR:
#[dhcp6cd(5483)]22/06/05 21:48:30 DHCPv6 server not found ERR:
#[smb client(3414)]22/06/05 21:51:04 SMBC: Failed to connect. timeout. (03201) ERR:
#[smb client(3414)]22/06/05 21:51:04 SMBC: Failed to connect 2nd port, 139. ERR:
#[dhcp6cd(5483)]22/06/05 21:55:50 DHCPv6 server not found ERR:
#[smb client(6928)]22/06/05 21:56:05 SMBC: Failed to connect. timeout. (03201) ERR:
#[smb client(6928)]22/06/05 21:56:05 SMBC: Failed to connect 2nd port, 139. ERR:
#[smb client(5849)]22/06/05 22:01:07 SMBC: Failed to connect. timeout. (03201) ERR:
#[smb client(5849)]22/06/05 22:01:07 SMBC: Failed to connect 2nd port, 139. ERR:
#[dhcp6cd(5483)]22/06/05 22:03:08 DHCPv6 server not found ERR:
#[smb client(3542)]22/06/05 22:06:08 SMBC: Failed to connect. timeout. (03201) ERR:
#[smb client(3542)]22/06/05 22:06:08 SMBC: Failed to connect 2nd port, 139. ERR:

msh> dhcp
DHCP Configuration:
Ethernet(ether):
DHCP: On
inet 10.2.0.53 netmask 255.255.255.0 broadcast 10.2.0.255
WINS
primary server 0.0.0.0 secondary server 0.0.0.0
hostname printer01 ScopeID


DNS Domain
Selection : DHCP
Domain Name : lan


Common
DNS Server
Selection : DHCP
primary : 10.2.0.2
secondary : 0.0.0.0


option204 : Off

msh> dns resolvresolv.conf /udom/resolv.conf
nameserver 10.2.0.2
search lan

msh> winsWINS Configuration:
Ethernet(ether):
WINS: Off
primary server 0.0.0.0 secondary server 0.0.0.0
ScopeID


Current configuration:
primary server 0.0.0.0 secondary server 0.0.0.0
hostname printer01 ScopeID

I wonder if NETBIOS has something to do, I can't find an explicit configuration to disable it and force DNS.

[slimslob]

Re: Scanning with MP C306

MY apologies for the delay. It's not working up to this date, firmware seems to be new enough.

It seems name resolution is broken.










I wonder if NETBIOS has something to do, I can't find an explicit configuration to disable it and force DNS.

On the computer make sure that in the Advanced TCP/IP Settings on the WINS tab that the NetBIOS setting is either Default or Enable NetBIOS over TCP/IP. Name resolution is often through NetBIOS.