SC899 and SC990 in IM C2000 whithout lan connected

[levillageinformatique]

Hello,

I'ts the first time I have this problem,
SC899 and SC990
Ethernet is not connected !!!
the machine is ready, when I want make a copy or print counter, the machine don't start after few minutes I have this message.
I can scan it's ok

✅ I format hard drive
✅ I change hard drive
✅ I update firmwares
✅ I disconnect and reconnect memory (2 Go DDR3)

I don't know the issue
When I power on the machine I don't hear any motor, I don't have time to test yesterday, maybe problem with polygonal motor/laser unit ?
I don't know if the controler board have problem
If someone have an idea ....

Great regards

[slimslob]

SC899 could be corrupted firmware or defective RAM.
SC990 might be a performance error.

Firmware update won't replace corrupted firmware if it is at the current version. You have to use individual modules and overwrite the existing firmware.

Reseating memory DIMM will not repair bad memory. It needs to be replaced with NEW.

[Popolopo]

try check nvram. make sure all leg insert correctly. if all good, most probably firmware.
also check drum, where it got torn apart or not.

[luca72]

Hello,

I'ts the first time I have this problem,
SC899 and SC990
Ethernet is not connected !!!
the machine is ready, when I want make a copy or print counter, the machine don't start after few minutes I have this message.
I can scan it's ok

✅ I format hard drive
✅ I change hard drive
✅ I update firmwares
✅ I disconnect and reconnect memory (2 Go DDR3)

I don't know the issue
When I power on the machine I don't hear any motor, I don't have time to test yesterday, maybe problem with polygonal motor/laser unit ?
I don't know if the controler board have problem
If someone have an idea ....

Great regards

try to save smc information by sp824-upload sd card, perform engine reset sp801-engine, and the others, reboot the machine, run sp824-download sd card

p.s. try also if the hdd harness its upgraded, must be present a stamp in one of two side of connector, its good idea replace it

[levillageinformatique]

try to save smc information by sp824-upload sd card, perform engine reset sp801-engine, and the others, reboot the machine, run sp824-download sd card

p.s. try also if the hdd harness its upgraded, must be present a stamp in one of two side of connector, its good idea replace it

thank you for comment, I know, it's the last thing I will do, I order memory (2 Go so dimm), I will test with new memory and re-init the machine if it don't works
regards

[luca72]

thank you for comment, I know, it's the last thing I will do, I order memory (2 Go so dimm), I will test with new memory and re-init the machine if it don't works
regards

well, let us know when you resolved

[Daniel_B81]

This error might be a firmware issue, they mentioned this on a support group meeting today and the solution is to downgrade the firmware, although they mentioned that it should only affect IM C4500 and aboce but lower models could be affected if they're upgraded through ARMS.