[Misc] Staple setting

[Debs1964]

Hi everyone, sorry I've not been around for a while.

I have a customer who has an IM C5500 and an IM C8000. They are printing very large documents (several hundred pages), and want them stapled.
On the IM C5500, as they print a document, it will staple the first 50, then staple the next set of 50, etc., this is what they want it to do.
On the IM C8000, if the document is above the maximum staple limit of 65, it outputs the job unstapled.

I am not able to gain remote access onto the IM C8000, but have checked the bit switches on the IM C5500, nothing in there that would cause the device to perform this way. I have also checked SP5-199-1/2/3, all settings are at 0 (default) on the IM C5500.

Does anyone have any idea on the setting that will help my customer please.

[luca72]

Hi everyone, sorry I've not been around for a while.

I have a customer who has an IM C5500 and an IM C8000. They are printing very large documents (several hundred pages), and want them stapled.
On the IM C5500, as they print a document, it will staple the first 50, then staple the next set of 50, etc., this is what they want it to do.
On the IM C8000, if the document is above the maximum staple limit of 65, it outputs the job unstapled.

I am not able to gain remote access onto the IM C8000, but have checked the bit switches on the IM C5500, nothing in there that would cause the device to perform this way. I have also checked SP5-199-1/2/3, all settings are at 0 (default) on the IM C5500.

Does anyone have any idea on the setting that will help my customer please.

hi, the same thing happened to me a few years ago on a mp5000 from a customer, only I don't have to remember how we solved it, the machine was replaced last year (not for that), and it was scrapped, and therefore the serial number with the history of the interventions was deleted from the database of our management software, I'll try to ask my boss if he remembers....did you try another driver?...or could be normal operation?

[Debs1964]

hi, the same thing happened to me a few years ago on a mp5000 from a customer, only I don't have to remember how we solved it, the machine was replaced last year (not for that), and it was scrapped, and therefore the serial number with the history of the interventions was deleted from the database of our management software, I'll try to ask my boss if he remembers....did you try another driver?...or could be normal operation?

Hi, that would be great if they can remember.

It's not normal operation, I have checked the driver settings. I even exported the preset from the IM C5500 and imported it onto the IM C8000 in case there was a hidden setting that I hadn't spotted

[CopyBats]

Hi,

After changing sp SP5-199 mode setting to 2, did you restart the printer?

Can you also verify that When Exceeded Max. Number of Sheets for Stapling is set to continuous printing and auto continue is on in printer features.