MP C3003 WIM and SMB issues. Tried everything.

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  • steele
    Technician
    • May 2012
    • 48
    #1

    MP C3003 WIM and SMB issues. Tried everything.

    I have a problem that has been raised here with several models of machines, but no solution has helped. Overnight, the MPC3003 stopped sending scans via SMB. Only a file of 0 bytes is created. In addition, the WIM does not load. I started by updating the fimrware, the latest from RICOH. I checked the settings in service mode, everything is as it should be. I connected via telnet to check the suggested settings. I probed several browsers and several computers. I connected an unprotected laptop without a firewall directly with a cable to the copier. I backed up NVRAM and then did a "memory clear ALL". Still nothing. I replaced the HDD. No change. Could it be the fault of the controller? I have run out of ideas. The device prints normally and sends scans via e-mail.
    Tags: connected, scans, settings, smb
    • Oze
      Ricoh Fanboy

      1,000+ Posts
      • Jul 2008
      • 1663
      #2
      Re: MP C3003 WIM and SMB issues. Tried everything.

      Originally posted by steele
      I have a problem that has been raised here with several models of machines, but no solution has helped. Overnight, the MPC3003 stopped sending scans via SMB. Only a file of 0 bytes is created. In addition, the WIM does not load. I started by updating the fimrware, the latest from RICOH. I checked the settings in service mode, everything is as it should be. I connected via telnet to check the suggested settings. I probed several browsers and several computers. I connected an unprotected laptop without a firewall directly with a cable to the copier. I backed up NVRAM and then did a "memory clear ALL". Still nothing. I replaced the HDD. No change. Could it be the fault of the controller? I have run out of ideas. The device prints normally and sends scans via e-mail.
      Have you updated the firmware to the latest to ensure that SMBv.1 has been disabled?
      Coz it sounds like an SMB version mismatch to me.

        Comment

        • anothertech
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2007
          • 1756
          #3
          Re: MP C3003 WIM and SMB issues. Tried everything.

          Can you post your firmware versions?

            Comment

            • steele
              Technician
              • May 2012
              • 48
              #4
              Re: MP C3003 WIM and SMB issues. Tried everything.

              I know about the problems with SMB. The machine has SMB 2 and 3 enabled, and on Windows PCs I have restored the SMB 1.0 option. I have access to Ricoh's Octopus portal, where the latest firmware is available. As I said, access to WIM is also gone.

                Comment

                • Elmo
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Feb 2010
                  • 541
                  #5
                  Re: MP C3003 WIM and SMB issues. Tried everything.

                  What version of windows are you using i have seen some windows 11 updates turn network to public it needs to be set on private
                  I Used To Live To Fix Things Now i Fix Things To Live

                    Comment

                    • steele
                      Technician
                      • May 2012
                      • 48
                      #6
                      Re: MP C3003 WIM and SMB issues. Tried everything.

                      I also know the problem with the public and private network. This is not it. My service laptop runs on Windows 7 and has no firewall. As I wrote WIM stopped working, no errors, just a timeout.

                        Comment

                        • Elmo
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Feb 2010
                          • 541
                          #7
                          Re: MP C3003 WIM and SMB issues. Tried everything.

                          on the config page has an access range been set ?
                          I Used To Live To Fix Things Now i Fix Things To Live

                            Comment

                            • rthonpm
                              Field Supervisor

                              2,500+ Posts
                              • Aug 2007
                              • 2849
                              #8
                              Re: MP C3003 WIM and SMB issues. Tried everything.

                              Re-flash all of the firmware modules. You have a corrupt software module somewhere.

                              If the issue was an SMB version you wouldn't get any file created.

                              Sent from my Pixel 6 Pro using Tapatalk

                                Comment

                                • Gift
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2011
                                  • 2444
                                  #9
                                  Re: MP C3003 WIM and SMB issues. Tried everything.

                                  Odd stuff & WIM won't load... sounds like this "IEEwhatever Authentification" setting in admin settings is active.

                                    Comment

                                    • steele
                                      Technician
                                      • May 2012
                                      • 48
                                      #10
                                      Re: MP C3003 WIM and SMB issues. Tried everything.

                                      Originally posted by Gift
                                      Odd stuff & WIM won't load... sounds like this "IEEwhatever Authentification" setting in admin settings is active.
                                      one of the first things I checked

                                        Comment

                                        • PrintWhisperer
                                          Trusted Tech

                                          250+ Posts
                                          • Feb 2018
                                          • 453
                                          #11
                                          Re: MP C3003 WIM and SMB issues. Tried everything.

                                          If you Wireshark the connection attempt, you will have information to go on instead of poking around in the dark.
                                          "Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin

                                            Comment

                                            • steele
                                              Technician
                                              • May 2012
                                              • 48
                                              #12
                                              Re: MP C3003 WIM and SMB issues. Tried everything.

                                              Originally posted by PrintWhisperer
                                              If you Wireshark the connection attempt, you will have information to go on instead of poking around in the dark.
                                              That's what I'll do, I'll pick up the machine from the customer and check at work how the "conversation" between the interfaces looks like.

                                                Comment

                                                • slimslob
                                                  Retired

                                                  Site Contributor
                                                  25,000+ Posts
                                                  • May 2013
                                                  • 36746
                                                  #13
                                                  Re: MP C3003 WIM and SMB issues. Tried everything.

                                                  Originally posted by PrintWhisperer
                                                  If you Wireshark the connection attempt, you will have information to go on instead of poking around in the dark.
                                                  Originally posted by steele
                                                  That's what I'll do, I'll pick up the machine from the customer and check at work how the "conversation" between the interfaces looks like.
                                                  And if the problem as actually with customer location you resolve nothing other than that the problem is not with the the C3003. DO you even know what Wire Shark is?

                                                    Comment

                                                    • copier tech
                                                      Field Supervisor

                                                      5,000+ Posts
                                                      • Jan 2014
                                                      • 8101
                                                      #14
                                                      Re: MP C3003 WIM and SMB issues. Tried everything.

                                                      Originally posted by slimslob
                                                      And if the problem as actually with customer location you resolve nothing other than that the problem is not with the the C3003. DO you even know what Wire Shark is?
                                                      He has ruled out the client network being the issue because he connected a laptop direct to the copier & has the same issue.
                                                      Let us eat, drink, and be merry, because tomorrow we may die!

                                                      For all your firmware & service manual needs please visit us at:

                                                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                                      ​

                                                        Comment

                                                        • steele
                                                          Technician
                                                          • May 2012
                                                          • 48
                                                          #15
                                                          Re: MP C3003 WIM and SMB issues. Tried everything.

                                                          Originally posted by slimslob
                                                          And if the problem as actually with customer location you resolve nothing other than that the problem is not with the the C3003. DO you even know what Wire Shark is?
                                                          I know what Wireshark is. I have been a computer network engineer for 20 years.

                                                            Comment

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