Ricoh MP C3004 waste bottle message

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • copierjeffstl
    Technician
    • Oct 2017
    • 18

    #1

    Ricoh MP C3004 waste bottle message

    Can anyone tell me what setting to change so that the replace waste toner bottle message doesn't come and shut down machine.
  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2937

    #2
    Re: Ricoh MP C3004 waste bottle message

    It will have to be emptied or replaced. The machine will not run if it is full.
    NEVER ASSUME ANYTHING

    Comment

    • DRichard
      Trusted Tech

      250+ Posts
      • May 2008
      • 482

      #3
      Re: Ricoh MP C3004 waste bottle message

      Originally posted by copierjeffstl
      Can anyone tell me what setting to change so that the replace waste toner bottle message doesn't come and shut down machine.
      "SURPRISE! Your copier is not working, and the best part is it won't tell you why. Have a good day."
      "Enjoy every sandwich."

      -- Warren Zevon

      Comment

      • DRichard
        Trusted Tech

        250+ Posts
        • May 2008
        • 482

        #4
        Re: Ricoh MP C3004 waste bottle message

        Originally posted by DRichard
        "SURPRISE! Your copier is not working, and the best part is it won't tell you why. Have a good day."
        Just to be clear...Do you think it is the message that is shutting down the copier and not the fact that your WTB is full?
        "Enjoy every sandwich."

        -- Warren Zevon

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35657

          #5
          Re: Ricoh MP C3004 waste bottle message

          The service manual tells you how to replace the Waste Toner Bottle. It can be emptied but it is not something I would recommend doing in a customer's office. It is time consuming and runs the risk of making a huge mess. If you are not a Ricoh dealer just search Ricoh 41890 to see where you can buy one. Hell even Amazon has them but wants $22.00. Under $20.00 elsewhere.

          My junior techs and I always carried at least one in our cars. Swap it at the customer then empty it at the shop. For color production machines we always kept one at the customer with the machine.

          Comment

          • copier tech
            Field Supervisor

            5,000+ Posts
            • Jan 2014
            • 8012

            #6
            Re: Ricoh MP C3004 waste bottle message

            Originally posted by copierjeffstl
            Can anyone tell me what setting to change so that the replace waste toner bottle message doesn't come and shut down machine.
            When the machine asks you to replace black toner what do you do to make that message go away ?
            Let us eat, drink, and be merry, because tomorrow we may die!

            For all your firmware & service manual needs please visit us at:

            www.copierfirmware.co.uk - www.printerfirmware.co.uk

            ​

            Comment

            • DRichard
              Trusted Tech

              250+ Posts
              • May 2008
              • 482

              #7
              Re: Ricoh MP C3004 waste bottle message

              Originally posted by copier tech
              When the machine asks you to replace black toner what do you do to make that message go away ?
              A few of our customers call for a service tech to come out for some vague problem and ask "Oh and could he bring some toner with him when he comes?"
              "Enjoy every sandwich."

              -- Warren Zevon

              Comment

              • davidmtupper
                Trusted Tech

                250+ Posts
                • Jul 2021
                • 326

                #8
                Re: Ricoh MP C3004 waste bottle message

                Originally posted by DRichard
                A few of our customers call for a service tech to come out for some vague problem and ask "Oh and could he bring some toner with him when he comes?"
                We get the same thing all the time, so we're going to start charging for tech delivery of toner any time their shortage is not our fault (backorders mostly). In other words "Poor planning on your part does not constitute an emergency on our part".

                Comment

                • copierjeffstl
                  Technician
                  • Oct 2017
                  • 18

                  #9
                  Re: Ricoh MP C3004 waste bottle message

                  Originally posted by davidmtupper
                  We get the same thing all the time, so we're going to start charging for tech delivery of toner any time their shortage is not our fault (backorders mostly). In other words "Poor planning on your part does not constitute an emergency on our part".
                  The waste bottle is not full. this keeps happening. I'm a technician. I'm not an idiot.

                  Comment

                  • davidmtupper
                    Trusted Tech

                    250+ Posts
                    • Jul 2021
                    • 326

                    #10
                    Re: Ricoh MP C3004 waste bottle message

                    If the WTB is not full then you need to find out why the message is displayed. Turning off the message is not a solution, it's a band-aid on a larger problem. Either the sensor is failing or something is causing the diaphragm on the rear top to rise too early.

                    Comment

                    • GIUBOSS
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jul 2013
                      • 1360

                      #11
                      Re: Ricoh MP C3004 waste bottle message

                      So the tray is not full (actuator sensor lowered) but the machine signals it, it could be the sensor on the machine that is dirty or faulty... Did you also reset the counter?

                      Comment

                      • copierjeffstl
                        Technician
                        • Oct 2017
                        • 18

                        #12
                        Re: Ricoh MP C3004 waste bottle message

                        I'm going there today. I'll get back to this thread with more info. I've have reset probably 4 times.

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 35657

                          #13
                          Re: Ricoh MP C3004 waste bottle message

                          Originally posted by copierjeffstl
                          The waste bottle is not full. this keeps happening. I'm a technician. I'm not an idiot.
                          Do you have the service manual? If not then their you are an idiot or you're a really crappy technician.

                          There are at least 4 counters for the waste toner bottles. Have you checked any of them? They are reset automatically when the bottle is properly replaced.

                          There are specific SP entries for both the toner collection bottle full sensor and the toner collection bottle set sensor. Either of those sensors being defective will prevent the message from clearing. Automatic reset of the counters is most likely based on the sequencing of those 2 sensor during replacement. Quite possibly if the machine is not on, the controller will not that sequencing.

                          Comment

                          • MIGUELMARCHENA
                            Trusted Tech

                            Site Contributor
                            100+ Posts
                            • Feb 2018
                            • 175

                            #14
                            Re: Ricoh MP C3004 waste bottle message

                            Originally posted by DRichard
                            A few of our customers call for a service tech to come out for some vague problem and ask "Oh and could he bring some toner with him when he comes?"
                            Well, I take advantage and tell them: we have a promotion....2 kits of the 4 colors...we take them at once so they don't get stranded...we give 30 days for payment..

                            Comment

                            • luca72
                              Field Supervisor

                              1,000+ Posts
                              • Oct 2017
                              • 1600

                              #15
                              Re: Ricoh MP C3004 waste bottle message

                              Originally posted by copierjeffstl
                              The waste bottle is not full. this keeps happening. I'm a technician. I'm not an idiot.
                              ALT!...its happened to me the same thing, the current toner bottle, or the previous one, has a toner leak from the rotary gear seal on the back, and fouls the full sensor, you must remove the toner bottle, disassemble the motor-sensor block, and clean the sensor, and change the defective bottle
                              "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                              Comment

                              Working...