IM C6503 SC381-04

[Oze]

Got a sticky one for ya.
IM C6503 that throws an SC381-04 at the first print of the day.
Customer power cycles the machine and they can print all day long without issue.
Ricoh suggested replacing the Potential Sensor.
Tested the Potential Sensor for yellow and the readings were through the roof so assumed that the sensor was shot.
After fitting the sensor all readings were normal.
Customer logged a call today saying that the first print of the day was still throwing the error but this time the first job of the day was a B/W job.
Heading back onsite today to see if the sub code has changed from -04 to -01.
If so it'll be another Potential Sensor.
Anyone struck this before on the 6503 or the Production version?
One idea was that we had the tray heaters turned on and this was fogging the sensor but I turned the heaters off on the previous call.
It's a very humid Summer here in Australia at the moment so it COULD be related.

[luca72]

Re: IM C6503 SC381-04

Got a sticky one for ya.
IM C6503 that throws an SC381-04 at the first print of the day.
Customer power cycles the machine and they can print all day long without issue.
Ricoh suggested replacing the Potential Sensor.
Tested the Potential Sensor for yellow and the readings were through the roof so assumed that the sensor was shot.
After fitting the sensor all readings were normal.
Customer logged a call today saying that the first print of the day was still throwing the error but this time the first job of the day was a B/W job.
Heading back onsite today to see if the sub code has changed from -04 to -01.
If so it'll be another Potential Sensor.
Anyone struck this before on the 6503 or the Production version?
One idea was that we had the tray heaters turned on and this was fogging the sensor but I turned the heaters off on the previous call.
It's a very humid Summer here in Australia at the moment so it COULD be related.

could be a developer unit too hard to turn at cold (motor in overload), also if the client print b/n, at power on, the machine perform a fast calibration, using all color

[DRichard]

Re: IM C6503 SC381-04

Got a sticky one for ya.
IM C6503 that throws an SC381-04 at the first print of the day.
Customer power cycles the machine and they can print all day long without issue.
Ricoh suggested replacing the Potential Sensor.
Tested the Potential Sensor for yellow and the readings were through the roof so assumed that the sensor was shot.
After fitting the sensor all readings were normal.
Customer logged a call today saying that the first print of the day was still throwing the error but this time the first job of the day was a B/W job.
Heading back onsite today to see if the sub code has changed from -04 to -01.
If so it'll be another Potential Sensor.
Anyone struck this before on the 6503 or the Production version?
One idea was that we had the tray heaters turned on and this was fogging the sensor but I turned the heaters off on the previous call.
It's a very humid Summer here in Australia at the moment so it COULD be related.

"It's a very humid Summer here in Australia at the moment so it COULD be related" I think you are probably right there mate.
(Sorry, but I live in the southeastern U.S.,, so I don't often get to use the term "mate" without people thinking I'm talking about fucking my sisters or some livestock.)

[Oze]

Re: IM C6503 SC381-04

Just as an update on this issue....it's still ongoing.
First print of the day (color OR B/W) throws the SC381-04...users power cycle the machine and it runs perfectly all day long.
Reopening the case tomorrow with Ricoh support because the customer has logged a third call due to being fed up.
Thinking that as it runs MUSIC prior to printing this is where the issue is occurring.

[luca72]

Re: IM C6503 SC381-04

Just as an update on this issue....it's still ongoing.
First print of the day (color OR B/W) throws the SC381-04...users power cycle the machine and it runs perfectly all day long.
Reopening the case tomorrow with Ricoh support because the customer has logged a third call due to being fed up.
Thinking that as it runs MUSIC prior to printing this is where the issue is occurring.

it certainly depends on that, try making an appointment with the customer in the morning with the machine turned off, to try exchanging the yellow for the PCDU with another color, turn the machine on, and see if the code changes...at least see if it's the pcdu that causes the error, or the problem lies in the machine

you can also try saving the data on the SD, and try an engine clear, I heard that someone solved it like this too

[dalewb74]

Re: IM C6503 SC381-04

firmware is has been updated?

[luca72]

Re: IM C6503 SC381-04

firmware is has been updated?

the firmware for IM C6503, it hasn't come out yet... like the machine...for that matter...lol..lol

[anothertech]

Re: IM C6503 SC381-04

the firmware for IM C6503, it hasn't come out yet... like the machine...for that matter...lol..lol

Well, that's a good point. Let's confirm, what model machine is it?

[luca72]

Re: IM C6503 SC381-04

Well, that's a good point. Let's confirm, what model machine is it?

Maybe he be confused, could be a mpc6003(?).....in octopus the imc6503 there isnt.

[Oze]

Re: MP C6503 SC381-04

Yep...rookie mistake.
MP C6503.
Ricoh support have suggested a new drum for Yellow and I'll do the charge roller at the same time.
Also going to turn sleep off as a test.
Firmware is the latest.

[dalewb74]

Re: IM C6503 SC381-04

i know the error isn't related to it. but which print driver are you using?

[Oze]

Re: IM C6503 SC381-04

i know the error isn't related to it. but which print driver are you using?

It's the State Health Department.
99% certain that they use the latest Ricoh Universal driver as they have a massive fleet of Ricoh and they're lazy I.T types

[copier tech]

Re: IM C6503 SC381-04

Got a sticky one for ya.
IM C6503 that throws an SC381-04 at the first print of the day.
Customer power cycles the machine and they can print all day long without issue.
Ricoh suggested replacing the Potential Sensor.
Tested the Potential Sensor for yellow and the readings were through the roof so assumed that the sensor was shot.
After fitting the sensor all readings were normal.
Customer logged a call today saying that the first print of the day was still throwing the error but this time the first job of the day was a B/W job.
Heading back onsite today to see if the sub code has changed from -04 to -01.
If so it'll be another Potential Sensor.
Anyone struck this before on the 6503 or the Production version?
One idea was that we had the tray heaters turned on and this was fogging the sensor but I turned the heaters off on the previous call.
It's a very humid Summer here in Australia at the moment so it COULD be related.

Is the office this device is located air conditioned ? if it is ask the user to leave the a/c running overnight for a couple of days just to see if this resolves the error first print in the morning.

If it does then you can put the blame on the environment NOT the Ricoh.

[Oze]

Re: IM C6503 SC381-04

Is the office this device is located air conditioned ? if it is ask the user to leave the a/c running overnight for a couple of days just to see if this resolves the error first print in the morning.

If it does then you can put the blame on the environment NOT the Ricoh.

Being that it's a Govt Department I'm sure the request will be met with shocked disgust

[dalewb74]

Re: IM C6503 SC381-04

firmware is has been updated?

that should say: firmward has been updated....