Open heat cycle error SCX-6322

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  • Nathanthea
    Technician
    • Mar 2010
    • 16
    #1

    Open heat cycle error SCX-6322

    We replaced the fuser unit and it will only works for 2-4 days. After that the open heat cycle error appears again. We've replaced the fuser unit 4 times.

    Is there anybody who encountered this problem?

    Do you think there is a problem on the SMPS or It needs to upgrade the firmware?


    Help.... Thanks.
    Tags: 322, 632, 6322, act, appears, cycle, error, firmware, fuser, fuser unit, heat, issue, open, power supply, release, replace, replaced, samsung, samsungs, scx, thermal, thermostat, unit, update, upgrade
    • copytechman
      Senior Tech

      Site Contributor
      500+ Posts
      • Nov 2008
      • 926
      #2
      Update the firmware. It's "supposed" to fix this issue! (not my fav machine!).. Then replace the fuser/thermal fuse.
      Regards!
      A.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22930
          #3
          Actually my choice was the SMPS. That has fixed that issue on many of the tabletop Samsungs. Is it just a blown thermostat or a genuine meltdown with the rollers inseparably welded together? I've seen both. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Nathanthea
              Technician
              • Mar 2010
              • 16
              #4
              Yeah both, blown thermostat and meltdown rollers. Is there a new part of SMPS release by Samsung? Thanks to all.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22930
                  #5
                  The parts book is a little confusing on this. For 110vac machines there are two different part #s listed (JC44-00091A & JC44-00126A). When you search the two numbers the first is a SMPS for a CLP-610. The latter number is the correct number (JC44-00126A), and no updates. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • copytechman
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Nov 2008
                      • 926
                      #6
                      Yup its a quality box, they came out with firmware and a newer style complete fuser unit (with a "better" exit sensor actuator). Not seen a power supply issue with these yet tho but I (thankfully) only have about a handful in the field!

                      regards!
                      A.

                        Comment

                        • Nas987
                          #7
                          Hi, I'm having the same problem - SCX-6322 printer stating Open heat cycle error. Can someone please tell me what part/s I need and how to go about replacing. Thanks in advance

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22930
                              #8
                              The answer is in the previous posts. If you cannot glean the answer from the posts above you should contact a technician. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • mike*
                                  Technician

                                  50+ Posts
                                  • Jun 2010
                                  • 58
                                  #9
                                  certain serial numbers there calling to replace the main board for the open heat error....along with replacing with a new style fuser

                                    Comment

                                    • just a tech
                                      Service Manager

                                      250+ Posts
                                      • Jan 2007
                                      • 332
                                      #10
                                      They found a problem with the fuser control circuit on the Main PWB. The only machines supposed affected were ones manufactured from march 2008 till december 2008. if your machine was manufactured during that time, you should replace the Fuser Unit & the Main PWB at the same time. They have supposedly modified all of their boards in stock so any main from samsung should be good now. Hope this helps.. Good luck

                                        Comment

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