"HELD"

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22858
    #1

    "HELD"

    Samsung SCX-5935 that won't print...
    I'm not sure what to make of this. The customer tells me that she was trying to stop the reception of a 117 pg. fax when this happened. She wasn't so sure what button sequence she used.

    The result is that whenever printing is required the job is spooled to the hard drive, then just sits there forever. There are no recorded errors. If you go to the Job Status screen, the first job on the list shows as "Held". If the first job is deleted or the job order is changed, again the first job on the list becomes "HELD".

    This affects all internal test pages, all reports, received facsimile, prints, copies, literally everything that prints.

    I've changed the HDD and PBA main controller. I've cleared the memory, reformatted the HDD, initialized the fax NVM, initialized the copy NVM, initialized the network NVM. Still no change. Since then I've re-loaded firmware, tried to boot up without the RAM DIMM (totally dead without it), tried to boot up without the hard drive ("Samsung" screen, forever. Never completes boot up.), swapped op panel (no change).

    Any ideas?

    (Finally! A post with all the links! Again sorry for the duplication.) =^.^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: 5935, affects, boot, controller, copies, firmware, froze, incorrectly, job, mp tray, print, printing, samsung, service modes, sound, test, work
    • copytechman
      Senior Tech

      Site Contributor
      500+ Posts
      • Nov 2008
      • 924
      #2
      This may sound dumb but is the paper type set to plain/normal? Just an idea?

      Regards!
      A.

        Comment

        • JustManuals
          Field Supervisor

          5,000+ Posts
          • Jan 2006
          • 9919
          #3
          BC............you want the service manual?

            Comment

            • copytechman
              Senior Tech

              Site Contributor
              500+ Posts
              • Nov 2008
              • 924
              #4
              Lol, sorry to say it.. but samsung manuals leave a lot to be desired.... been there and still doin' that!

              Regards!
              A.

                Comment

                • JustManuals
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2006
                  • 9919
                  #5
                  You can't beat the price though

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22858
                      #6
                      Paul: thanks, I have that one already (bought it from you, actually).

                      copytechman: It's showing standard paper sizes/types. Both trays and MP tray all have letter R/plain. I tried other sizes just for kicks.
                      The only error to appear was when I installed the PBA main controller. The board's original host was a SCX-5835FN, and I guess it acquires it's new identity from that chip on the controller, because after a few minutes it appeared as a SCX-5935FN.

                      There must be some sort of service mode that the customer inadvertently enabled. Samsung doesn't know what it is. The manual sure won't help. You're right, Samsung doesn't write a very comprehensive manual. And the service modes aren't that useful either. Whenever I need real troubleshooting tools, I end up reading signal voltage off the pins on the controller. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • pacman
                          I can turn a screw...

                          250+ Posts
                          • Apr 2009
                          • 318
                          #7
                          Hrm....sorry I missed this before. I know you reformatted the HDD, but I've had almost a similar issue in which the HDD crapped out on a 5935. Maybe replace the HDD all together? Also, try this: Take the HDD out but leave the cable in. When it boots up it should say something about low fax memory. See if it'll print then.....if it does then it's most likely something in the HDD went bad.

                          Never mind....I saw you changed the HDD. my bad.
                          Last edited by pacman; 08-25-2010, 11:31 PM. Reason: Never mind....

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22858
                              #8
                              That, and it won't boot without the HDD.

                              This machine is being RA'ed. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • jonezy999
                                  just one copy??

                                  Site Contributor
                                  500+ Posts
                                  • Feb 2010
                                  • 952
                                  #9
                                  Maybe password protecting the print jobs???
                                  I have not failed. I've just found 10,000 ways that won't work. ~Thomas Edison

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22858
                                      #10
                                      I thought about something like that too, but that wouldn't explain fax receptions, internal reports, copies, test patterns, etc. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • pacman
                                          I can turn a screw...

                                          250+ Posts
                                          • Apr 2009
                                          • 318
                                          #11
                                          Originally posted by blackcat4866
                                          That, and it won't boot without the HDD.

                                          This machine is being RA'ed. =^..^=

                                          And that, is the best solution for fixing a Samsung sometimes....LOL!

                                            Comment

                                            • copytechman
                                              Senior Tech

                                              Site Contributor
                                              500+ Posts
                                              • Nov 2008
                                              • 924
                                              #12
                                              Agreed!

                                              A!

                                                Comment

                                                • craig
                                                  service manager
                                                  • May 2010
                                                  • 23
                                                  #13
                                                  Is it possible she got into the admin mode ,went to setup and disabled these functions. They can be all turned off there. I know this is a stretch, but we've all been there.

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22858
                                                      #14
                                                      The NVRAM resets would have restored any setting. I don't think that they are capable of getting into admin mode, even by some crazy accident. =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • Marku
                                                          Technician
                                                          • Aug 2011
                                                          • 28
                                                          #15
                                                          Re: "HELD"

                                                          Unusual issue about this machine. I am now working on a SCX-5935. Original issue was grinding noise. I installed a new fuser (old fuser is frozen). Printed a config page, with no problem and no noise. I then attempted to make a bunch of copies to test. Press start...I got the "job held" issue. Come to find out that the lower pressure roller is melted to the upper heat roller (hence the grinding), followed by an 02-000 (open heat) error.

                                                          Ruined the new fuser I installed. I am in the process of tracing the cause of this error.

                                                          "Job held" could mean many things. I'd like to know what is the fix for your problem.

                                                          Thanks

                                                            Comment

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