Samsung SCX 6345 Toner Suppl Error

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  • iscott
    Trusted Tech

    250+ Posts
    • Mar 2010
    • 342
    #1

    Samsung SCX 6345 Toner Suppl Error

    Customer Put in new Toner and 1 day later got the Toner Supply Error message

    This is a Factory Cartridge.......

    Tried another toner and got same message, also rebooted no change
    Tags: 6345, cartridge, change, customer, error, error message, message, samsung, scx, suppl, supply, toner
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22845
      #2
      I'd take a look at the drive coupler in the back of the machine. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • iscott
          Trusted Tech

          250+ Posts
          • Mar 2010
          • 342
          #3
          Motor Running fine from test mode could not see coupler but the sprocket that spins the toner augar as turning

            Comment

            • Jeff M.
              Trusted Tech

              100+ Posts
              • Dec 2010
              • 127
              #4
              Make sure the coupler moves in and out freely. Just saw a bulletin for the 6555 on this problem, says the coupler might swell and stick and not mate with the cartridge. Hope this helps. Regards... Jeff M.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22845
                  #5
                  Yeah, I just saw that same bulletin. Apparently, like the Sharp AR-160, the plastic toner motor shaft breaks but not completely through, allowing the shaft to twist and bind the spring loaded coupler. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Canuck
                      Tech Specialist

                      1,000+ Posts
                      • Nov 2007
                      • 1713
                      #6
                      Replace the coupling, I've had to change many.Part number JC97-02681A (MEA UNIT-GEAR SUPPLY)

                        Comment

                        • copytechman
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Nov 2008
                          • 924
                          #7
                          Yup, been there, done that! Seconding this!

                          Regards!
                          A.

                            Comment

                            • bdcrandall13
                              Trusted Tech

                              100+ Posts
                              • Sep 2010
                              • 235
                              #8
                              Re: Samsung SCX 6345 Toner Suppl Error

                              Also, make sure it is the correct toner. A 6555 cartridge CAN fit in a 6345 but will not work.

                                Comment

                                • AN36XA
                                  #9
                                  Re: Samsung SCX 6345 Toner Suppl Error

                                  Are you talked about toner cartridge or drum cartridge?
                                  I have problems with some new (85%) drum cartridges SCX-R6345A, have same ''toner supply error''

                                    Comment

                                    • AN36XA
                                      #10
                                      Re: Samsung SCX 6345 Toner Suppl Error

                                      Originally posted by Jeff M.
                                      Make sure the coupler moves in and out freely. Just saw a bulletin for the 6555 on this problem, says the coupler might swell and stick and not mate with the cartridge. Hope this helps. Regards... Jeff M.
                                      Can you share that bulletin please on pm? here in europe gspn i cant find that bulletin

                                        Comment

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