Toshiba version of MX-M1205 not printing

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 630

    #16
    Re: Toshiba version of MX-M1205 not printing

    Originally posted by Prints Charming
    This machine needs Private Data Initialize performed.
    I've had this same symptom on various devices. Can ping, see webpage, print from webpage, all device operations are fine but no network print and same issue with laptop connection directly.
    Private Data Initialize fixed all of them. I've had the same head-scratching on a new machine too.

    I tried that. Took OVER an hour for the thing to reach 100% LOL
    Went back and still wouldn't work.

    Comment

    • Rusty.Harris
      Senior Tech

      Site Contributor
      500+ Posts
      • Jan 2021
      • 630

      #17
      Re: Toshiba version of MX-M1205 not printing

      Originally posted by mttech
      Thinking outside the box, I wonder if the Sharp driver would work? If it would even find the machine on the network when installing? Might be worth a shot. There are newer drivers available for the Sharp version of the machine, released over a year after the most recent ones I can find for the Toshiba, that say they are WHQL Certified

      I'll give that a shot on Tuesday. My boss kicked everyone out around 3pm due to the weather. I stayed until 4pm then said screw
      it til tomorrow. That is if I can get out of the driveway due to the snow & sub zero weather. Oh well...it's Missouri! Don't like it,
      the weather will change in a day or two. Forecast shows us up in the 50's next week LOL.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23007

        #18
        Re: Toshiba version of MX-M1205 not printing

        Originally posted by BillyCarpenter
        Check for duplicate IP address.

        Also, I know you said another tech connected his laptop directly to the copier, but you need to do it yourself just to be sure.
        This was my thought. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • JLSam
          Senior Tech

          500+ Posts
          • Jun 2015
          • 605

          #19
          Re: Toshiba version of MX-M1205 not printing

          I noticed you said you are not using the WSD driver, but what about ports?

          I have seen something very similar when installing Sharp machines where the printer would install using the hostname. Check your ports in the driver and make sure it is going to an IP address.
          CMD> Control Printers> Right Click Printer> Printer Properties> Port Tab> Look at the column for ports.

          Also, make sure you use IP allocation, it will save you drama. I have also seen issues where a customer put a sharp machine in static out of DHCP range, yet somehow the mfp was still getting conflicts. After back and forth with IT dept, ONLY when they did IP ALLOCATION, did the issue get resolved.

          Good luck, sounds like fun.

          Comment

          • Rusty.Harris
            Senior Tech

            Site Contributor
            500+ Posts
            • Jan 2021
            • 630

            #20
            Sharp print driver, still won't print.

            Uninstalled the Toshiba print driver, removed it from devices & printers. Installed the Sharp WQHL print driver.
            Still won't print.
            It does the same thing as the Toshiba driver, when you try to print a test page. You get an error message that
            it failed to print the file, but it still prints out a blank sheet, with @PJL SE at the top left of the page.

            Comment

            • Rusty.Harris
              Senior Tech

              Site Contributor
              500+ Posts
              • Jan 2021
              • 630

              #21
              Re: Toshiba version of MX-M1205 not printing

              Originally posted by Rusty.Harris
              I'll give that a shot on Tuesday. My boss kicked everyone out around 3pm due to the weather. I stayed until 4pm then said screw
              it til tomorrow. That is if I can get out of the driveway due to the snow & sub zero weather. Oh well...it's Missouri! Don't like it,
              the weather will change in a day or two. Forecast shows us up in the 50's next week LOL.

              It didn't work either. I'm guessing that board is the issue. "Similar" to the Toshiba system board.

              Comment

              • JLSam
                Senior Tech

                500+ Posts
                • Jun 2015
                • 605

                #22
                Re: Toshiba version of MX-M1205 not printing

                Originally posted by Rusty.Harris
                It didn't work either. I'm guessing that board is the issue. "Similar" to the Toshiba system board.
                RUSTY, did you check the PORTS?

                Also, what windows 10 build is it? 1903? 1909? 2004?

                Here, look at these updates from: Windows 10 printing breaks due to Microsoft June 2020 updates
                Windows 10 printing breaks due to Microsoft June 2020 updatesWindows 10 users are reporting that they are unable to print using devices from multiple vendors after installing updates for Windows 10 versions 1903, 1909, and 2004 devices released on June 9, 2020...

                Update to the new 20H2 if you can.

                Comment

                • Rusty.Harris
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2021
                  • 630

                  #23
                  Re: Toshiba version of MX-M1205 not printing

                  I'm on 20H2. We even tried to print from a Mac...same problem. He has the newest Mac
                  with that M1 or whatever they call it chip.

                  Printed out a network config page...
                  Shows 100Base-T Duplex: Full
                  Status Print: Yes
                  TCP/IP status enabled, DHCP disabled (I'm using static)
                  Ip, sub, gateway all ok
                  Netware disabled
                  Netbios disabled.


                  Originally posted by JLSam
                  RUSTY, did you check the PORTS?

                  Also, what windows 10 build is it? 1903? 1909? 2004?

                  Here, look at these updates from: Windows 10 printing breaks due to Microsoft June 2020 updates
                  Windows 10 printing breaks due to Microsoft June 2020 updatesWindows 10 users are reporting that they are unable to print using devices from multiple vendors after installing updates for Windows 10 versions 1903, 1909, and 2004 devices released on June 9, 2020...

                  Update to the new 20H2 if you can.

                  Comment

                  • tsbservice
                    Field tech

                    Site Contributor
                    5,000+ Posts
                    • May 2007
                    • 8011

                    #24
                    Re: Toshiba version of MX-M1205 not printing

                    Originally posted by Rusty.Harris
                    It didn't work either. I'm guessing that board is the issue. "Similar" to the Toshiba system board.
                    I'm not sure did you try it already but can you print via USB port? Also at that point I will do full system initialize, not sure if dump you did equals to this though(working on other brands normally).
                    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • Rusty.Harris
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jan 2021
                      • 630

                      #25
                      Re: Toshiba version of MX-M1205 not printing

                      Originally posted by tsbservice
                      I'm not sure did you try it already but can you print via USB port? Also at that point I will do full system initialize, not sure if dump you did equals to this though(working on other brands normally).
                      The dump says it deletes all user data, sets everything back to factory default, but, I'll double check the SIM modes and see if there is a
                      reset in there. The one I did, was something a user with admin rights has access to.

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 8011

                        #26
                        Re: Toshiba version of MX-M1205 not printing

                        Originally posted by Rusty.Harris
                        The dump says it deletes all user data, sets everything back to factory default, but, I'll double check the SIM modes and see if there is a
                        reset in there. The one I did, was something a user with admin rights has access to.
                        I guess there should be powerful reset within service mode or something like network initialize on Konicas.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • nanohitmen
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Apr 2019
                          • 115

                          #27
                          Re: Toshiba version of MX-M1205 not printing

                          Originally posted by tsbservice
                          For IP conflicts the ultimate solution is to disconnect machine from network and see if ping finds something to reply. Good solution to do clear and start from fresh especially when new not fully setup machine you have less to lose.
                          This happened to me last Friday, had to use wireshark and putty to find the issue. An LG Tv took the printer's IP for some reason.

                          Comment

                          • Rusty.Harris
                            Senior Tech

                            Site Contributor
                            500+ Posts
                            • Jan 2021
                            • 630

                            #28
                            Re: Toshiba version of MX-M1205 not printing

                            Originally posted by tsbservice
                            I guess there should be powerful reset within service mode or something like network initialize on Konicas.
                            Went into the sim mode, didn't really see anything for a "reset/clear/wipe". Went and reset the NIC, still nothing.
                            DHCP grabs an address, so it is showing up that way. Wonder if a stick of TNT will help.

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 8011

                              #29
                              Re: Toshiba version of MX-M1205 not printing

                              Originally posted by Rusty.Harris
                              Went into the sim mode, didn't really see anything for a "reset/clear/wipe". Went and reset the NIC, still nothing.
                              DHCP grabs an address, so it is showing up that way. Wonder if a stick of TNT will help.
                              Rusty, those are bad news.
                              On the other hand every time I take a look into your profile avatar it makes me smile...so courage dude it will work eventually. I would step back and look again at service manual.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

                              • Rusty.Harris
                                Senior Tech

                                Site Contributor
                                500+ Posts
                                • Jan 2021
                                • 630

                                #30
                                Re: Toshiba version of MX-M1205 not printing

                                Originally posted by tsbservice
                                Rusty, those are bad news.
                                On the other hand every time I take a look into your profile avatar it makes me smile...so courage dude it will work eventually. I would step back and look again at service manual.

                                Thanks! Been at this for almost 40 years. I tell my younger techs, I'm like that Farmer's Insurance guy on TV.
                                I know a thing or two because I've seen a thing or two. LOL

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