Scan to email stopped working

[SalesServiceGuy]

Re: Scan to email stopped working

Scan to email via a Gmail server works A-OK on eB3/eBX but you need to add several changes to the normal way you set up this email server.

1). Date & Time. Make sure you are in the correct time zone.
2). SMB Session. Make sure you change the NetBios name away from the default.
3). Email tab. Default subject name. Make sure you change away from the default.
4). Default Body string. You need to add some text.

Tested on a e2830c V331 and e347csl V2363

[dak327]

Re: Scan to email stopped working

I still cant get to work. I have tried several email services.
Help !!!

tried these ffice 365, sengrid, amazon

[Valintine]

Re: Scan to email stopped working

Hi SalesServiceGuy

Thank you for the information. Is there a format that I need to use for the Netbios name?

[emarkay]

Re: Scan to email stopped working

On a 455 and 2830c, scan to email broke for not only gmail, but for hostmonster email as well. I could only get an unencrypted session working through a hostmonster email on either machine. A newer 256 never had a problem.

After the countermeasure firmware update all is good.

[tech07]

Re: Scan to email stopped working

Blackcat is correct. There are additional patches now for each model. It is downloaded just like normal firmware. Dixes scan to email.

[didi2005]

Re: Scan to email stopped working

How about e232 or e351c?

[blackcat4866]

Re: Scan to email stopped working

There is a firmware update for the eS232: version 999.
The eS351C does not have a firmware update. Maybe because it's obsolete, maybe because it's not needed. I don't know which. =^..^=

[Woxner]

Re: Scan to email stopped working

I work on konicaminolta we had the same problem when gmail change the TSL firmware did fix this issue. only affected certain series

[sneaky41]

Re: Scan to email stopped working

On a 455 and 2830c, scan to email broke for not only gmail, but for hostmonster email as well. I could only get an unencrypted session working through a hostmonster email on either machine. A newer 256 never had a problem.

After the countermeasure firmware update all is good.

i have the same issue. do you have the firmware number that corrected this issue?

[blackcat4866]

Re: Scan to email stopped working

There seems to be a quirk in the 4520C version 364 firmware. Here's the story:

It started as a simple scan to Gmail request. I arrived and tried to load the version 364, four separate times. Each time the HDD firmware failed H00 "Other". Different USB sticks, reformatted sticks, fresh downloads, 3C-3 reformat ... no success. Then I thought, Hmmmm! HDD! I have one of those.

It still would not take the HDD firmware, and now it doesn't like the Scanner firmware either, S00 "Other". So then I thought let's try version 331 and lets do only two files at a time. OS and HDD were successful, then Engine and Scanner were successful. With version 364, same thing. OS and HDD were successful, then Engine and Scanner were successful. Perhaps I might have been able to skip the HDD installation if I had loaded the firmware only two files at a time.

Just something to think about. This has come up on bizhub firmware recently, that's why I thought of it. =^..^=

[SalesServiceGuy]

Re: Scan to email stopped working

e4520c Series


System Firm:T450SY0*36A/VTM30.04A *
HDD data:T450HD0*36A
Machine Firm:21
Scanner Firm:10


Gmail for scan to email, failing.
Google, disabled support for SSLV3
Applying patch, should resolve issue.


*** Copier FW must be at v331, before installing patch ***