Scan to email stopped working

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  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 8142

    #16
    Re: Scan to email stopped working

    Scan to email via a Gmail server works A-OK on eB3/eBX but you need to add several changes to the normal way you set up this email server.

    1). Date & Time. Make sure you are in the correct time zone.
    2). SMB Session. Make sure you change the NetBios name away from the default.
    3). Email tab. Default subject name. Make sure you change away from the default.
    4). Default Body string. You need to add some text.

    Tested on a e2830c V331 and e347csl V2363

    Comment

    • dak327
      Junior Member
      • Jun 2016
      • 4

      #17
      Re: Scan to email stopped working

      I still cant get to work. I have tried several email services.
      Help !!!

      tried these ffice 365, sengrid, amazon

      Comment

      • Valintine
        Trusted Tech

        100+ Posts
        • Jan 2012
        • 147

        #18
        Re: Scan to email stopped working

        Hi SalesServiceGuy

        Thank you for the information. Is there a format that I need to use for the Netbios name?

        Comment

        • emarkay
          Junior Member
          • Feb 2016
          • 2

          #19
          Re: Scan to email stopped working

          On a 455 and 2830c, scan to email broke for not only gmail, but for hostmonster email as well. I could only get an unencrypted session working through a hostmonster email on either machine. A newer 256 never had a problem.

          After the countermeasure firmware update all is good.

          Comment

          • tech07
            Trusted Tech

            250+ Posts
            • Aug 2008
            • 409

            #20
            Re: Scan to email stopped working

            Blackcat is correct. There are additional patches now for each model. It is downloaded just like normal firmware. Dixes scan to email.

            Comment

            • didi2005
              Trusted Tech

              250+ Posts
              • May 2011
              • 401

              #21
              Re: Scan to email stopped working

              How about e232 or e351c?

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22997

                #22
                Re: Scan to email stopped working

                There is a firmware update for the eS232: version 999.
                The eS351C does not have a firmware update. Maybe because it's obsolete, maybe because it's not needed. I don't know which. =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • Woxner
                  Senior Tech

                  500+ Posts
                  • Jul 2011
                  • 838

                  #23
                  Re: Scan to email stopped working

                  I work on konicaminolta we had the same problem when gmail change the TSL firmware did fix this issue. only affected certain series

                  Comment

                  • sneaky41
                    Technician
                    • Dec 2010
                    • 35

                    #24
                    Re: Scan to email stopped working

                    Originally posted by emarkay
                    On a 455 and 2830c, scan to email broke for not only gmail, but for hostmonster email as well. I could only get an unencrypted session working through a hostmonster email on either machine. A newer 256 never had a problem.

                    After the countermeasure firmware update all is good.
                    i have the same issue. do you have the firmware number that corrected this issue?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22997

                      #25
                      Re: Scan to email stopped working

                      There seems to be a quirk in the 4520C version 364 firmware. Here's the story:

                      It started as a simple scan to Gmail request. I arrived and tried to load the version 364, four separate times. Each time the HDD firmware failed H00 "Other". Different USB sticks, reformatted sticks, fresh downloads, 3C-3 reformat ... no success. Then I thought, Hmmmm! HDD! I have one of those.

                      It still would not take the HDD firmware, and now it doesn't like the Scanner firmware either, S00 "Other". So then I thought let's try version 331 and lets do only two files at a time. OS and HDD were successful, then Engine and Scanner were successful. With version 364, same thing. OS and HDD were successful, then Engine and Scanner were successful. Perhaps I might have been able to skip the HDD installation if I had loaded the firmware only two files at a time.

                      Just something to think about. This has come up on bizhub firmware recently, that's why I thought of it. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • SalesServiceGuy
                        Field Supervisor

                        Site Contributor
                        5,000+ Posts
                        • Dec 2009
                        • 8142

                        #26
                        Re: Scan to email stopped working

                        e4520c Series


                        System Firm:T450SY0*36A/VTM30.04A *
                        HDD data:T450HD0*36A
                        Machine Firm:21
                        Scanner Firm:10


                        Gmail for scan to email, failing.
                        Google, disabled support for SSLV3
                        Applying patch, should resolve issue.


                        *** Copier FW must be at v331, before installing patch ***

                        Comment

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