eStudio 810/650 scan to email

[Toner Boy]

I know, it's an old box. I need confirmation that this machine must have a mail server located on the local network before it can utilize the scan to email feature. Customer in question has their mail server in another city. From what I can figure out, this will not work. True? GL-1020

[Paper_path]

As long as it can connect to the mail server, it should work. Provided the server doesn't require domain authentication. If it will send mail through basic SMTP authentication it should work.

[abemiami]

eStudio 810/650 scan to email

No need of a server, it would defeat the purpose, just use the ISP mail server, most ISP's have one that customers can use for free as long as you are connected in the local network, ISP mail server does not require authentication.
For example in my city 70% of my customers use bellsouth (now merged with AT&T), so I just have to put: "mail.bellsouth.net" for the server and the gateway IP address (which is the router on site) normally for Bellsouth 192.168.1.254
Now, I have customers that have a T1, most T1 providers don't provide a mail server and do require authentication, here it gets a little more complicated, need use SMTP and you would need to get 3 things from the customer or their IT guy:
1-mail server or mail server IP address (either will work)
2-User name (any that works, usually verifiable thru webmail)
3-password for the user name from step 2

I hope it helps......

Now, can someone tell me, why these freaking Toshibas are sooooo picky to calibrate developer and/or copy quality???????????
This has happened several times to me, I get a call for poor copy quality, nothing major, just a little on the dark side, maybe lines etc....
I go replace the drum cleaning blade, clean all optics, blanking lamp, slit glass, etc
Copies got worst!!!!! A lot worst!!!!! Really dark, and no matter how much I adjust the exposure, can get any better, no even close to the way it was before I started to work on the machine.
Try to adjust developer (05-200 followed by a 290) and nothing.
Put new developer, calibrate and is back to normal....but why in hell it has to get bad just when I put a new blade and clean the macine?
I can see the customer not trusting me, thinking I did something on purpose to get a DV replacement in the $300.00 neighborhood....(very expensive developer by the way)

[Claudio]

Abemiami: Have'nt seen that issue. But make sure you're not accidentally resetting the drum counter instead of the blade counter.
If you reset the drum counter & the drum is not new, I think you could get background.

[TheOwl]

OK, if the customer doesn't have a mail server locally, but one in another city, then I would suggest that your customer is using what is called a WAN (Wide Area Network). Think of this being a LAN (Local Area Network) but a little more complicated to get all the connections to one point.

With that said, if you can ping the SMTP server from a local computer on your customers network, then given that the copier has the correct Gateway and Subnet information inputted, there won't be a problem at all.

Abemiami is correct in saying that you can use the customers ISP SMTP server for scanning to email, but for big organisations, I would suggest sticking to their internal mail server because there is alot more the IT people can do to this server to help the scan to email function of the copier.

[Mr Spock]

Also on the Gl1020 if it has the window os on it then you need the scan dongle. If you have the "unix" os then you do not need the scan dongle. As stated above, as long as the machine has a connection to the server, a valid username/password then you should be able to get the mail through. Also if the server is win 2003 or newer then you may need to have the IT change the copier to a whitelisted/ pass through device as I do not think it is capable of digital signing that these use. Also are they using ssl or tls? as these also require extra settings to be made.

[Toner Boy]

Thanks much for the input guys. I know now that it is the GA-1140 in the machine on location. We have one here with the GA-1140 controller and I can get it to scan to Astound (local ISP) which allows port 25 traffic. It will not send to anything else so I figure any smtp server requiring port 80(GoDaddy), 465(gmail), 587(GMX) etc will not work at all. Pretty archaic isn't it? I see nowhere to change the smtp port which I'm assuming is killing my other attempts. I can send to smtpout.secureserver.net (GoDaddy...port 80) with some other machines here that have a bit more options available for configuration. I'm a bit clueless with scan to email and am just now getting into the meat of it. The ports listed above are the only ones I could get to work with Outlook 2003's 'test account settings' for the specified services and I'm assuming these ports are the only incoming mail ports these servers allow. I wanted to check the ISP option in case I can't get the scan to work with their WAN setup. They have recently switched to Frontiernet (Frontier Communications @ frontiernet.net) from what I've been told (which does allow port 25 traffic but I don't know what other settings are required i.e. SSL or SPA).
NOTE: Looks like the GA-1040 has a variable smtp port option but not enough space to input characters for the smtp server (i.e. smtp.ca.astound.net) so I can't even configure it to take that setup w/port 25 on the machine we have here. Excuse me if I've tripped over my ignorance.

[TheOwl]

You could ask their IT people to 'Whitelist' the IP address of the copier so that their internal mail server will accept any mail transmission from the machine.

Depending on Exchange (and other smtp mail servers) there are certain group policies that might deny an email transmitted through a copier. Here is a rough list of things that might stop email transmissions:

1. Email address on the copier is incorrect
2. The copier requires to have a registered email address (an email address that exists on the mail server)
3. The mail server may have email authentication which requires the machine to have the username and password of the email account entered in
4. The mail server may not have SMTP enabled (Lotus Domino server)
5. The mail server may not allow SMTP relaying

Whitelisting the copiers IP address with the mail server basically says "Regardless of the above rules, allow any email transmission from this IP address".

Hope this helps a bit.