Experience Brother HL 6300 broken Fuser

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  • i-have-fax-problems
    Technician

    50+ Posts
    • Mar 2020
    • 89

    Experience Brother HL 6300 broken Fuser

    Hello,

    we have a customer who prints about 2000 pages per year with this printer.
    Now the fuser unit is broken the second time in this printer.
    First at about 2000 pages then now again at about 4500 pages.
    Every time the black foil was torn apart.

    Has anyone experience what can cause this except from staples or
    if the customer damages the fuser mechanically with scissors etc.

    Very mysterious and I don't believe the customer does something wrong.


    Thanks
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7635

    #2
    Re: Experience Brother HL 6300 broken Fuser

    We have hundreds of this style engine and from my experience it's impossible same printer to have TWO failed fusers just under 5k without customers doing some damage. Blame them not printer.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • Samir
      Self-Taught
      • Oct 2023
      • 31

      #3
      Re: Experience Brother HL 6300 broken Fuser

      I would see what toner/drum they're using--we've only had one fuser go bad and it was on a used machine I picked up for parts that was using junk stuff for the toner and drum.

      Comment

      • havokprod
        Trusted Tech

        Site Contributor
        VIP Subscriber
        100+ Posts
        • Oct 2012
        • 156

        #4
        Re: Experience Brother HL 6300 broken Fuser

        Originally posted by tsbservice
        We have hundreds of this style engine and from my experience it's impossible same printer to have TWO failed fusers just under 5k without customers doing some damage. Blame them not printer.

        This

        Comment

        • dalewb74
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2018
          • 1064

          #5
          Re: Experience Brother HL 6300 broken Fuser

          maybe you should describe more when you say it is broken. is it just not working properly? is something actually broken inside the fuser? or is there an error message/ code? i agree with everyone else. i would bet the issue isn't the fuser. but more details might help.

          Comment

          • i-have-fax-problems
            Technician

            50+ Posts
            • Mar 2020
            • 89

            #6
            Re: Experience Brother HL 6300 broken Fuser

            Thank you.

            Parts of the black foil are missing, are torn off.

            Comment

            • GIUBOSS
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jul 2013
              • 1329

              #7
              Re: Experience Brother HL 6300 broken Fuser

              Paper may be fed incorrectly into the fuser, gradually causing it to become damaged

              Comment

              • Xandy_73
                Technician
                • Oct 2023
                • 29

                #8
                Re: Experience Brother HL 6300 broken Fuser

                With little use like this, it is something caused by the customer, such as a staple or other object that they may have used to remove paper stuck in the fuser.
                Even if he used damp paper and caused jams, it wouldn't damage the fuser that quickly unless, as I said above, they used an object to remove the paper or removed it the wrong way.

                Comment

                • Gift
                  Service Manager

                  1,000+ Posts
                  • Mar 2011
                  • 2413

                  #9
                  Re: Experience Brother HL 6300 broken Fuser

                  +1 for blaming the customer, torn apart fuser sleeves are not typical. Perhaps you can find evidence (scatches across running direction) after inspection.

                  Comment

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