HP 4200n not canceling print job

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  • Synaux
    Service Manager

    Site Contributor
    1,000+ Posts
    • Mar 2012
    • 1224
    #1

    HP 4200n not canceling print job

    I wasted a lot of time a few days ago constantly pressing the cancel job button just for it to come back up over and over again. I couldn't get into the menus or anything even with it off network and multiple restarts.

    Never seen this and this was my personal printer that saved be a lot of money getting through graduate school--Hell, I don't think it has ever even jammed once--solid printer.

    I ended up going to walmart just to get a ream of paper and just let it run 3/4 of a ream of paper (all the same job).

    Anyways is this a thing on these printers or just a fluke? Workaround?

    Thanks!
    Tags: job, paper, printer, ream
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1331
      #2
      Re: HP 4200n not canceling print job

      I remember this ever happening with these machines but I think a firmware update and ram cleaning would require so I would not wish there was a virus in the file that drove the printer crazy. Then I believe you will have reinstalled the correct driver and tried the same file again.

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069
          #3
          Re: HP 4200n not canceling print job

          What was printing? A bunch of gibberish, or, an actual print job?

            Comment

            • kuby
              Senior Tech

              1,000+ Posts
              • Oct 2007
              • 1327
              #4
              Re: HP 4200n not canceling print job

              Try Deleting the Print que on the computer and turning off the printer and restarting it and canceling the print job if it starts again. Then restart the computer.

              What print driver are you using?

                Comment

                • Synaux
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Mar 2012
                  • 1224
                  #5
                  Re: HP 4200n not canceling print job

                  Originally posted by kuby
                  Try Deleting the Print que on the computer and turning off the printer and restarting it and canceling the print job if it starts again. Then restart the computer. What print driver are you using?
                  I did delete the print que and even stopped the print spooler and physically took it off network. I just downloaded the driver a few days ago from HP so whatever the latest version is (postscript).

                  Originally posted by GIUBOSS
                  I remember this ever happening with these machines but I think a firmware update and ram cleaning would require so I would not wish there was a virus in the file that drove the printer crazy. Then I believe you will have reinstalled the correct driver and tried the same file again.
                  I assume you mean you "don't remember?" This printer was transferred to an office that I did some computer work for (wiped windows/reinstall etc). Ram cleaning? HP is far more forgiving with giving users FW so I will look at that.

                  Originally posted by Lance15
                  What was printing? A bunch of gibberish, or, an actual print job?
                  It was printing fine--just a lot of pages.

                  Aside from FW I am just going to assume this was a fluke for now. Thanks guys!

                    Comment

                    • WLIT
                      Technician
                      • Jan 2020
                      • 40
                      #6
                      Re: HP 4200n not canceling print job

                      So by saying it was printing fine, but "lots of pages" do you mean you were maybe asking for one page and getting hundreds of the same page?

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22702
                          #7
                          Re: HP 4200n not canceling print job

                          Could it be this simple?

                          I was at a high school where some smart kid learned how to set the default number of prints to "99" on every HP printer in the building. It took me about 10 minutes to figure it out, but a bit longer to make the change on all the printers. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

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