HP 4V Fuser Picking Fingers

[TonerTech]

Hello All!

Small problem here. I had cleaned this one last week and was in pretty fair shape and corrected a ghosting problem but had found marks from the center picking fingers, very noticable when adjusting density.
I informed the customer of the bad fuser and was advised that the IT person on site would check the fuser. Well later was told I was to blame for the bad fuser. The marks from what I seen had to be from longtime use to cut into the roller and why just the middle? I then asked if they ran envelopes and heard nothing back.

Can anyone suggest a response? I feel that the fuser may have been a refurb, I would like to know if the roller is a diiferent color than OEM and teflon coated that would tear up like this.
TIA,
Tonertech

[prntrfxr]

HP 4V Fuser Picking Fingers

teflon coated heat roller - OEM - BLACK
teflon coated heat roller - REFURB - VARIOUS FROM RED TO BROWN.

customer could have had a bad paper jam that knocked the fingers out of position causing damage. a jam could have be cleared incorrectly (some of my endusers tried a flat screwdriver to clear jam) or could be that they use the printer a lot and have exceeded the life of the roller.

or you could have defective rollers

[blackcat4866]

I agree with printerfixer.

Envelopes typically do not cause the center pawls to dig in any more than normal wear. The evidence of heavy envelope use is usually a line at the outer edges of the envelope width, usually 4 1/8" apart for COM10. These lines appear on the letter size paper.

You did not indicate how many prints are on this fuser.

Honestly, I don't think there is anything that you could have done to cause wear at the pawl contact points. It's just normal wear. An aftermarket roller may not last quite as long as OEM, but certainly nothing you can be blamed for.

=^..^=

[TonerTech]

Thanks for the quick response guys!
As for pages it has 45,246 printed. I just felt that there was a breakdown in communication between office people and their IT person and I got caught in the middle. Im not willing to point fingers at anyone, just the fact Im not able to expalin it to them and losing an account is frustrating!

[nmfaxman]

IT people know computers and networking.
Office equipment techs know their equipment.
If it is mechanical call a tech.
If it can't print call IT, then call a tech.