Bizhub C360 stuck in hour glass mode

[copiertec]

I have a Bizhub c360 that is stuck in hour glass mode. I unplugged every option, usb, cat 5, adf, fax board and the HDD, I cleaned and re-seated memory Dimm and no change. I'm not even able to get into service mode. Is it the HDD? Any help would be appreciated.

[Synthohol]

Re: Bizhub C360 stuck in hour glass mode

have you tried booting to a firmware stick?

[copiertec]

Re: Bizhub C360 stuck in hour glass mode

No, I haven't. I was contacted by the customer because the company that was out there prior, left the copier in that state and didn't return. I have access to firmware and service manuals,but I am not that familiar with Konica Minoltas,

[Woxner]

Re: Bizhub C360 stuck in hour glass mode

This is useally the firmware gone wacko if not it could be mfp or ssd board. but firmware fixes this most of the time.
Just copy the files from the folder to the usb root. dont worry about the ones outside the folder. nothing else should be on the drive. 2gb usb is recommended but 8 will work

[copiertec]

Re: Bizhub C360 stuck in hour glass mode

Thank you, Woxner, I appreciate the information. Being the MFP is stuck in this hour glass mode, will I be able to update the firmware or do I need it in a command mode?

[Woxner]

Re: Bizhub C360 stuck in hour glass mode

once you put the usb stick in the service port and turn the machine on it will allow you to updated firmware it may take 5 minutes or so to boot so have a beer. no command mode

[mearmi]

Re: Bizhub C360 stuck in hour glass mode

I have a Bizhub c360 that is stuck in hour glass mode. I unplugged every option, usb, cat 5, adf, fax board and the HDD, I cleaned and re-seated memory Dimm and no change. I'm not even able to get into service mode. Is it the HDD? Any help would be appreciated.

Update the firmware

[habik]

Re: Bizhub C360 stuck in hour glass mode

I'd try Trouble Reset > Firmware > MFP Board

[copiertec]

Re: Bizhub C360 stuck in hour glass mode

Well, I updated the firmware ( AOEDOVO-FOOO-GD8-D1) the MFP said it downloaded it, I turned it off from control panel, then front door switch, unplugged from the wall, removed usb stick, powered back on and still the same result. I tried firmware (AOEDOVO-FOOO-GOO-D2) with the same results. I noticed there is an NVRAM firmware (AEDOVO-0023-G80-85) but was reluctent to try that one. Should my next step be to replace the MFP Board?

[Woxner]

Re: Bizhub C360 stuck in hour glass mode

next is mfp. dont take it from another machine. install it and turn on after usb with firmware is put in service port.

[copiertec]

Re: Bizhub C360 stuck in hour glass mode

Thank you, Woxner, I appreciate the information. I will the customer know its the MFP PWB (P# AOEDH02006) and go from there. I will post the end result.

[kingarthur]

Re: Bizhub C360 stuck in hour glass mode

When updating FW on this model, don't install scanner FW, it can kill the machine

[Don N.]

Re: Bizhub C360 stuck in hour glass mode

When updating FW on this model, don't install scanner FW, it can kill the machine

We update every C360 with G00-D2 FW. Never experienced a "kill" and hope we never do!
I saved this procedure in case I have to use a used board sometime. I'm told it's the same procedure for all color machines, but need confirmation for this series.Precedure to fit a used MFP board Revision 6.pdf

[copiertec]

Re: Bizhub C360 stuck in hour glass mode

Thank you all for the responses. I sent the MFP PWB out for repair and received word from the repair company that the board was the issue but they are unable to repair it basically because of irretrievable corrupted data. Now I have to discuss with the customer if they want to pay the price for a new one, they are not cheap!

[Hansoon]

Re: Bizhub C360 stuck in hour glass mode

I sent the MFP PWB out for repair and received word from the repair company that the board was the issue but they are unable to repair it basically because of irretrievable corrupted data.

I sincerely doubt that any repair company is to be able to repair such boards. Besides probably from blown ICP's, how are they going to diagnose that very complicated electronics? Only way would be to hook it up to a same type of machine perhaps but that raises a doubt, they cannot have a testing machine for all brands and types. Besides of that where are they going to get the special dedicated IC's from? Power units could be diagnosed and repaired cause that's more or less standard technology not necessarily brand specific but not the logic boards.

Try to get a junker. They are cheap these days and contain lots of other parts. At least that's what we are doing.

Hans