external memory

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  • James0221
    Junior Member
    • Aug 2022
    • 5

    #1

    external memory

    after the firmware update for the bizhub c284e, there was an error for external memory. any solutions? should i replace the ram or the motherboard? thanks!
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5738

    #2
    Re: external memory

    with or without the flash plugged in?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • Ziggy
      Senior Tech

      Site Contributor
      VIP Subscriber
      500+ Posts
      • Feb 2018
      • 684

      #3
      Re: external memory

      Make sure you have correct firmware on the usb stick if it is try another usb stick

      Comment

      • Kenny
        Senior Tech

        Site Contributor
        500+ Posts
        • Jun 2009
        • 515

        #4
        Re: external memory

        Originally posted by James0221
        after the firmware update for the bizhub c284e, there was an error for external memory. any solutions? should i replace the ram or the motherboard? thanks!
        generally happens when the firmware update didnt complete properly, run the firmware again and see which part failed

        Comment

        • Albonline
          Service Manager

          1,000+ Posts
          • Sep 2008
          • 1132

          #5
          Re: external memory

          Originally posted by Kenny
          generally happens when the firmware update didnt complete properly, run the firmware again and see which part failed
          you may have to run the board reset tool. Then do just the mfp firmware.

          Comment

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