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  1. #1
    Senior Tech 250+ Posts
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    C35 boot up failure

    hello,

    one C35 copier when it turn on the screen stay on KM logo with orange lamp light on.
    the pre drive, movement and exposure lamp of scanner all work normally, it would not change to copy mode screen.
    i tried to disconnect hard disk and RAM but still same.

    have idea about this issue?

  2. #2
    Field Supervisor 500+ Posts
    C35 boot up failure

    GIUBOSS's Avatar
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    Re: C35 boot up failure

    Quote Originally Posted by jwai View Post
    hello,

    one C35 copier when it turn on the screen stay on KM logo with orange lamp light on.
    the pre drive, movement and exposure lamp of scanner all work normally, it would not change to copy mode screen.
    i tried to disconnect hard disk and RAM but still same.

    have idea about this issue?
    update the firmware, you can also do it via usb

  3. #3
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    Re: C35 boot up failure

    Quote Originally Posted by GIUBOSS View Post
    update the firmware, you can also do it via usb
    before I updated it with G05-6005BH.

  4. #4
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C35 boot up failure

    Quote Originally Posted by jwai View Post
    before I updated it with G05-6005BH.
    Did it crash right after firmware update? Give it a flash any way.
    Right after changing a toner? That happened before.
    Battery good? Also had that were it not only loose its time but hangs on startup.
    Whatever

  5. #5
    Field Supervisor 500+ Posts
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    Re: C35 boot up failure

    Quote Originally Posted by jwai View Post
    hello,

    one C35 copier when it turn on the screen stay on KM logo with orange lamp light on.
    the pre drive, movement and exposure lamp of scanner all work normally, it would not change to copy mode screen.
    i tried to disconnect hard disk and RAM but still same.

    have idea about this issue?
    Can you wake it in second service mode?. also do the motors come on in the main unit ? is color calibration happing?

  6. #6
    Senior Tech 250+ Posts
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    Re: C35 boot up failure

    Quote Originally Posted by allan View Post
    Did it crash right after firmware update? Give it a flash any way.
    Right after changing a toner? That happened before.
    Battery good? Also had that were it not only loose its time but hangs on startup.
    I updated it long time ago, it work fine until yesterday.
    Yesterday customer turned on and found the KM logo displayed, with orange lamp lit up.

    Would it cause of MFP board defactive?

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C35 boot up failure

    Quote Originally Posted by jwai View Post
    I updated it long time ago, it work fine until yesterday.
    Yesterday customer turned on and found the KM logo displayed, with orange lamp lit up.

    Would it cause of MFP board defactive?
    Remember another possibility. I could be that its failing white background correction. It the DF correction is all orange brown, lift the DF and have a look underneath it. The guide that keeps the paper close to the slit glass.

    Are you getting clear AC from the wall? The all solutions PDF could help.

    Could be the MFPB... But give it a firmware flash for good measure.
    Whatever

  8. #8
    Senior Tech 250+ Posts
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    Re: C35 boot up failure

    Quote Originally Posted by Albonline View Post
    Can you wake it in second service mode?. also do the motors come on in the main unit ? is color calibration happing?
    Motors work, exposure lamp lit up, scanner move to and fro and calibration done.
    Like a normal machine start up, the difference is hold on KM logo and copy key light is orange not blue.

  9. #9
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    Re: C35 boot up failure

    Quote Originally Posted by allan View Post
    Remember another possibility. I could be that its failing white background correction. It the DF correction is all orange brown, lift the DF and have a look underneath it. The guide that keeps the paper close to the slit glass.

    Are you getting clear AC from the wall? The all solutions PDF could help.

    Could be the MFPB... But give it a firmware flash for good measure.
    I lift up the DF and turned several times but the same issue result, consider to load FW once more but the machine cannot go to initial copy screen.

    I wanna download that PDF however it has been expired.

  10. #10
    Certified Konica Expert 2,500+ Posts
    C35 boot up failure

    Synthohol's Avatar
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    Re: C35 boot up failure

    Problem
    Locked up at the Konica Minolta logo screen at power ON.
    Solution
    CAUSE: Failed Hard Disk Drive (HDD).
    SOLUTION: Remove the hard drive as a test to see if the MFP boots. If so, replace the hard drive (p/n
    A2X0 M72C 00).
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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