New Konica I series that will not connect to marketplace.

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  • pickle8486
    Technician
    • Aug 2013
    • 26
    #1

    New Konica I series that will not connect to marketplace.

    Ok, I'm coming here as I am now having to fire the parts cannon.
    New c250i that will not connect to market place. I completely reset the machine back to zero with the reset tool, reset network, formatted ssd, created new pki cert. I can ping Google and can get to the marketplace via web browser, but cannot get there via the app. I'm lost on this one, even played with the API settings and doing a on/off. Pic include to show what I'm getting.

    Ideas??????

    Sent from my SM-N986U using Tapatalk
    Tags: None
    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1305
      #2
      Re: New Konica I series that will not connect to marketplace.

      Have you created an account on Market place and have you installed Market place installer on your PC, these both have to be done, you use your Market place credentials to log onto the installer, then use the machines IP via Market place installer to connect to Market place
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

        Comment

        • pickle8486
          Technician
          • Aug 2013
          • 26
          #3
          Re: New Konica I series that will not connect to marketplace.

          I have an account but this message is popping up before I am even prompted to input the credentials. I am solely doing this from the printer side. I've done a couple others and it went fine, this is the last one and of course has to be a pain in the ass.

          Sent from my SM-N986U using Tapatalk

            Comment

            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1580
              #4
              Re: New Konica I series that will not connect to marketplace.

              Marketplace will not respond if the system board has been replaced until you update LMS with the new MAC address. If you have changed ANY boards, or done a factory reset the S/N may also be reporting wrong. Other than that, if you open the web browser and can get to google (for example) then nothing is being blocked. E

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7926
                  #5
                  Re: New Konica I series that will not connect to marketplace.

                  Check soft switch 172.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • Ziggy
                      Senior Tech

                      Site Contributor
                      VIP Subscriber
                      500+ Posts
                      • Feb 2018
                      • 684
                      #6
                      Re: New Konica I series that will not connect to marketplace.

                      Originally posted by pickle8486
                      Ok, I'm coming here as I am now having to fire the parts cannon.
                      New c250i that will not connect to market place. I completely reset the machine back to zero with the reset tool, reset network, formatted ssd, created new pki cert. I can ping Google and can get to the marketplace via web browser, but cannot get there via the app. I'm lost on this one, even played with the API settings and doing a on/off. Pic include to show what I'm getting.

                      Ideas??????

                      Sent from my SM-N986U using Tapatalk

                      Not sure why you want market place. we disable this feature on our machines because of all the trouble they cause

                        Comment

                        • Synthohol
                          Certified Konica Expert

                          Site Contributor
                          5,000+ Posts
                          • Mar 2016
                          • 5741
                          #7
                          Re: New Konica I series that will not connect to marketplace.

                          do a network init.
                          We know a thing or two because we've seen a thing or two.
                          The medication helps though...

                            Comment

                            • pickle8486
                              Technician
                              • Aug 2013
                              • 26
                              #8
                              Re: New Konica I series that will not connect to marketplace.

                              So a little more detail
                              Sw 25 is 30
                              172 is 5
                              I almost always cut marketplace off but this one customer has an app they purchased.

                              E, how do I check or resync the lms? This is new info. I did do a reset but only after I couldn't access marketplace. Obviously I tried a network reset, but I have found a compete reset with the tar file fixes almost all issues....... except this one.

                              Sent from my SM-N986U using Tapatalk

                                Comment

                                • emujo2
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2017
                                  • 1580
                                  #9
                                  Re: New Konica I series that will not connect to marketplace.

                                  You would reach out to SSD and open a ticket..again this is only if you are certain that the MAC or S/N may have been altered. E

                                    Comment

                                    • tsbservice
                                      Field tech

                                      Site Contributor
                                      5,000+ Posts
                                      • May 2007
                                      • 7926
                                      #10
                                      Re: New Konica I series that will not connect to marketplace.

                                      Try Initialize all.
                                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                        Comment

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