What is the dumbist customer comment/question you've heard?

**gwaddle** · 07-23-2010, 10:06 PM

I love it when the customer watches you walk in the door, and while you are still standing there with tools in hand they ask you what's causing their problem. I tell them maybe I should at least look at the copier before I answer that.

**minimerlin** · 07-23-2010, 10:44 PM

I had a customer two days ago who complained that we had sent him the wrong waste toner box for his Konica C250. I called in and he showed me the box and complained that there was an extra bit of plastic on it and it would not fit!! I then took the box from him and turned it the other way up..and it fitted! Dooh!!

I have also had a woman complain that her fax was not receiving from her customers.......she had moved towns and had not thought to find out what her new number was...she was convinced that it was what her fax config sheet said from her last town!

**Vulkor** · 07-23-2010, 11:11 PM

Originally posted by minimerlin

I have also had a woman complain that her fax was not receiving from her customers.......she had moved towns and had not thought to find out what her new number was...she was convinced that it was what her fax config sheet said from her last town!

Darwin needs to see this woman out. People like this have no place near equipment. I see people like this occasionally too. It is disappointing and saddening.

**jonhiker** · 07-23-2010, 11:32 PM

Originally posted by gwaddle

I love it when the customer watches you walk in the door, and while you are still standing there with tools in hand they ask you what's causing their problem. I tell them maybe I should at least look at the copier before I answer that.

I had a regular customer who would do the same thing. As soon as he saw me standing at the copier it was... "well, what do you think..." . After about the 3rd visit and i was more comnfortable with the customer i would say, "why don"t you find somethjing else to do and i will find you when i have that answer". after that, he would just say hi, maybe give me a brief description of the issue, and then leave me alone.

sometimnes, you have to fix the customer!

**Stirton.M** · 07-24-2010, 09:15 AM

Originally posted by jonhiker

I had a regular customer who would do the same thing. As soon as he saw me standing at the copier it was... "well, what do you think..." . After about the 3rd visit and i was more comnfortable with the customer i would say, "why don"t you find somethjing else to do and i will find you when i have that answer". after that, he would just say hi, maybe give me a brief description of the issue, and then leave me alone.

sometimnes, you have to fix the customer!

I prefer opening up with a line I heard in college...

"Due to the tectonic forces equaling equalibrium, I am unable to give you a satisfactory answer at this time. Be sure to come running for answers when you feel the building shake, as I will have by then worked my magics."

**banginbishop** · 07-24-2010, 12:32 PM

Originally posted by fixthecopier

One of my customers told me about one that happened years ago. The printer said "Change PC", they did not know what to do so they called the I.T. dept who changed the PC, which to them was the computer, when that did not work, they got a new printer.

I did read on a website giving reviews on the PS3 controller - a customer said "its a good item but the battery life lets its down - im on my 3rd controller already"

**jamesyboy** · 07-24-2010, 01:10 PM

We had a nightmare customer who was so bad we had a rota to attend there one day it was my turn,I serviced the machine tested all functions knowing every call there would recall at the slightest opportunity befor you leave you had to face the dragon
The customer demanded that before I left I would gaurntee the machine would never jam again after some thought I cut off the mains plug and told them it would never ever jam again sorted!

**fixthecopier** · 08-02-2010, 10:30 PM

Just had a fax brought in. Our walk in customers fill out the repair ticket. It said, Fax not working, I think it needs a bigger fax line. Need I say more.

**Zackuth** · 08-02-2010, 10:41 PM

I once went on a call to a local school's IT department because the MFP wouldn't print. Come to find out the router port they connected the printer cable to wasn't working.

**ToshibaTech** · 08-03-2010, 12:15 AM

Originally posted by fixthecopier

Just had a fax brought in. Our walk in customers fill out the repair ticket. It said, Fax not working, I think it needs a bigger fax line. Need I say more.

You should have filled it out something like "Checked diameter of current fax line; found diameter to be within specifications for the equipment."

**nmfaxman** · 08-03-2010, 01:45 AM

Got a new one today.
Scan to e-mail from Ricoh 3245c.
"It is in color when I recieve to my email, but when it get's to the website it is in B/W."
They were faxing the color original on an old Brother fax to a fax server.
They couldn't understand that is was not a MFP problem.

**KenB** · 08-03-2010, 02:13 AM

Originally posted by nmfaxman

Got a new one today.
Scan to e-mail from Ricoh 3245c.
"It is in color when I recieve to my email, but when it get's to the website it is in B/W."
They were faxing the color original on an old Brother fax to a fax server.
They couldn't understand that is was not a MFP problem.

Tell the customer that they need to order the "Crayola" option for their MFP.

Make sure you ask them where they want you to drill the hole for the sharpener.

**YouthAttack** · 08-17-2010, 11:47 PM

Originally posted by pspahr

"But the last tech said to 'keep the paper in the wrapper to keep the moisture out" says my customer as I explain that the paper wrapper must be removed from the ream before being placed in the tray......

hhahahahahha! i actually had that about 3 weeks ago! but anyways my customer pre-stapled her paper and placed them in the paper tray so when she made copies they would come out already stapled!!! hahhahaha! needless to say that didnt work out well and she placed a service call for continuous jams! stupid broad didn't know how to set the machine to staple

**mrwho** · 08-17-2010, 11:58 PM

Originally posted by YouthAttack

my customer pre-stapled her paper and placed them in the paper tray so when she made copies they would come out already stapled!!! hahhahaha! needless to say that didnt work out well and she placed a service call for continuous jams!

If you tell me the machine's drum and/or transfer belt (if it has one) came through undamaged, I won't believe you.

**YouthAttack** · 08-18-2010, 01:14 AM

Originally posted by mrwho

If you tell me the machine's drum and/or transfer belt (if it has one) came through undamaged, I won't believe you.

i put that on anything. it was a sharp arm350, luckily she filled up the large cap tray with those prestapled papers and it only made it on the paper transport side on the bottom left, right underneath the drum. their was nothing damaged and i showed her some key op stuff like how to staple. why do i sound like im talking to a field supervisor? lol

What is the dumbist customer comment/question you've heard?

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