What is the dumbist customer comment/question you've heard?

**jonezy999** · 05-07-2013, 03:36 AM

Re: What is the dumbist customer comment/question you've heard?

I had an install a few years back and while giving the customers some training a lady needed a copy. She loaded her document into the ADF and pressed start, grabbed her ORIGINAL and was impressed at the speed of the copier and that the copier had manager to even match the colour of her original paper. She came back a minute later looking for her COPY, I didn't say a word, her staff did though.

**Aneurysm** · 05-10-2013, 09:43 AM

Re: What is the dumbist customer comment/question you've heard?

This one is up there: http://www.copytechnet.com/forums/si...tml#post358369

**Shadow1** · 05-10-2013, 10:59 PM

Re: What is the dumbist customer comment/question you've heard?

Originally posted by Aneurysm

This one is up there: http://www.copytechnet.com/forums/si...tml#post358369

The irony of his screen name had not escaped me...

**Debs1964** · 05-21-2013, 06:14 PM

Re: What is the dumbist customer comment/question you've heard?

OK, after 28 years in the business I thought I'd met my fair share of intellectually challenged customers, but one today took advantage of the right to stupidity.
It was a little desktop printer that is a month old and the second toner cartridge is just about to run out. They told me that the advertising literature says it will last for 1000 prints. I explained about 5% coverage (whoosh, right over their heads), then I found the counter, it has done 1869 prints (pretty damn close to 1000 prints per cartridge...no?) one of the women then asked me if that includes the prints that they've thrown in the bin!!!
As if that wasn't enough, it's not printing centrally on envelopes, which I tried to resolve with them, even though I was losing the will to live by this point. When I showed them how to select bypass tray on the print driver, she asked if she has to tell it every time she wants to print on envelopes, why doesn't the printer know what she wants (maybe one of you can help me out here, but my lack of knowledge on other manufacturers stopped me from being able to suggest a printer that takes it's instruction telepathically). Then she asked me why the printer instructions don't tell her how to set up their document to print correctly.
How I got out of there without telling them where they could shove their printer is a miracle in itself

**wajoname** · 05-21-2013, 09:14 PM

Re: What is the dumbist customer comment/question you've heard?

You just came out and fixed our copier, now i can't find my files on the pc.

I got a new computer and it doesn't see your copier.
" turn the monitor so it can see it better "
That didn't help

Your scanner is broke
" did anything change at your office "
No, nothing has changed
" did you change internet providers or get a new server "
Yes, but i didn't think that would matter.

The fax on your copier is not working
" did you plug the line in "
I can't/won't find where where to plug it in
" i go to site, there is no fax option on the machine "
" once fax option is installed, the fax line is not even active"

We can't print to your copier
"someone unplugged the power to a local switch to charge their laptop"
It didn't work before I did that

**blackcat4866** · 05-21-2013, 11:21 PM

Re: What is the dumbist customer comment/question you've heard?

blackcat as devil.jpg

The little devil blackcat was with me this day.

It was a tiny little brother thermal fax, and the customer was complaining about the curly prints. " ... the sending fax has to roll up that piece of paper really tightly to push it through the wire. Then the machine flattens it out as much as it can before dropping it in the tray." =^..^=

**jlandis** · 05-31-2013, 10:21 PM

Re: What is the dumbist customer comment/question you've heard?

Actually had this one yesterday... While on a new machine delivery with an FS-2126+, I heard the customer say "they've made these things so advanced you don't even have to plug them in to use them!" I wasn't to sure what to say, while I held the power chord in my hand.

**Jules Winfield** · 05-31-2013, 11:33 PM

Re: What is the dumbist customer comment/question you've heard?

Originally posted by jlandis

Actually had this one yesterday... While on a new machine delivery with an FS-2126+, I heard the customer say "they've made these things so advanced you don't even have to plug them in to use them!" I wasn't to sure what to say, while I held the power chord in my hand.

They were probably just repeating what they heard the salesman say...

**jlandis** · 06-03-2013, 10:03 PM

Re: What is the dumbist customer comment/question you've heard?

Originally posted by Jules Winfield

They were probably just repeating what they heard the salesman say...

No comment.... our salesman is standing right behind me.

**Lagonda** · 06-03-2013, 10:44 PM

Re: What is the dumbist customer comment/question you've heard?

Originally posted by blackcat4866

[ATTACH=CONFIG]20812[/ATTACH]

The little devil blackcat was with me this day.

It was a tiny little brother thermal fax, and the customer was complaining about the curly prints. " ... the sending fax has to roll up that piece of paper really tightly to push it through the wire. Then the machine flattens it out as much as it can before dropping it in the tray." =^..^=

Talking of cats and faxes, here's one for Blackcat..........

Cat Fax.jpg

**blackcat4866** · 06-04-2013, 12:46 AM

Re: What is the dumbist customer comment/question you've heard?

Originally posted by Lagonda

Talking of cats and faxes, here's one for Blackcat..........

[ATTACH=CONFIG]20983[/ATTACH]

... especially with a Ricoh. =^..^=

**nmfaxman** · 06-04-2013, 02:56 AM

Re: What is the dumbist customer comment/question you've heard?

Originally posted by jlandis

Actually had this one yesterday... While on a new machine delivery with an FS-2126+, I heard the customer say "they've made these things so advanced you don't even have to plug them in to use them!" I wasn't to sure what to say, while I held the power chord in my hand.

For an extra $500.00, I can make it turn on your coffee pot in the morning.

Let's hear it for salesman BS.

THRBTHTHTHT!

**Fauzan** · 06-04-2013, 04:51 AM

Re: What is the dumbist customer comment/question you've heard?

Hahaha...

Got this one a few months back....

Got a call for preventive maintenance for 2 machines. Went to site & found both machines are working well, & placed side by side....
Proceeded with what im supposed to do, starting with the machine on the left....

After 15 mins, a manager came up to me & said that they have a meeting in 20 mins & needed to copy some docs...
Also, many people are waiting....

Little that i realize there were about 6-7 staff waiting patiently & quietly for me to finish my PM to copy their docs.

I advised the manager that the copier on the right was available for usage.

He gasped 'U mean they are not connected? Damn'..... (This is a bank that operates worldwide)

I just shrugged....

After all that, while driving home I realised i have a savings account as well as a credit card with them.

The next day, I cancelled both. When the staff asked why, I replied 'If the bank employees do not know how to use a copier machine, how can I trust the bank to keep my money?'

The staff blushed.....

**knightfall** · 06-04-2013, 01:13 PM

Re: What is the dumbist customer comment/question you've heard?

had a customer call in for service stated not printing right when I got there I asked whats wrong she hands me a print out and said no matter what I do I can't print color, I said did you know that this model prints only black and white she said so can I buy color toner and put into copier to make it print color? NO this is a black and white copier, can you make it print color terrific, NO this is a black and white copier, if we used different paper can we print color? God must love stupid people he made so many.

**nmfaxman** · 06-04-2013, 07:08 PM

Re: What is the dumbist customer comment/question you've heard?

Just got off the phone with a customer that said the machine told them to call me.
I asked what code is showing.
She said no codes, but the machine told me to call you.

What do you mean the machine told you to call me.
It said to call your service rep.
It spoke to you???????
Yes, when did you install that?
Copiers don't talk, they just beep.

I asked what were they trying to do.

They were going off hook dialing a international number and the fax told them to call their service rep.

I had to take a few minutes to stop laughing.

I had to explain that it was the phone company telling her they can't place the call as dialed.

Then we laughed together for another few minutes.

What is the dumbist customer comment/question you've heard?

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