What is the dumbist customer comment/question you've heard?

[austonrush]

Re: What is the dumbist customer comment/question you've heard?

A few years back, a major account called my boss on Saturday. They had an executive who was going to Dallas on Sunday and could not print a report he needed to take. I go there and call the guy's cell phone to come down and let me in (they are normally closed on weekends). Lug all my tools up to the second floor (no elevator). Walk up to the Savin 8075 and there is a red light on the printer only. Push the printer button and read please load 8 1/2 X 11 paper. 3000 sheet tandem tray 1 and 3000 sheet LCT both empty. Loaded paper for him and was off to my weekend.

Did you bill them for your time? What a waste! big account so I'm assuming not. I would for a small one!

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

A few years back, a major account called my boss on Saturday. They had an executive who was going to Dallas on Sunday and could not print a report he needed to take. I go there and call the guy's cell phone to come down and let me in (they are normally closed on weekends). Lug all my tools up to the second floor (no elevator). Walk up to the Savin 8075 and there is a red light on the printer only. Push the printer button and read please load 8 1/2 X 11 paper. 3000 sheet tandem tray 1 and 3000 sheet LCT both empty. Loaded paper for him and was off to my weekend.

[Kidaver]

Re: What is the dumbist customer comment/question you've heard?

I did get a call from a customer saying they tried to load staples into their KM 3060 and that the staples just fell down the hole....so I show up and ask where they loaded the staples....and they open the lil door on the side where the handle pops up for lifting the machine...so dig out my magnet and went fishing for staples....then trained them on where the actual staple unit was on the finisher....

[ewizzy]

Re: What is the dumbist customer comment/question you've heard?

I have just spent the last 4 hours reading the whole of this thread from start to finish!! (Slow day today)

Over the last 20 years, I have come across pretty much all of the posted stupid questions and comments (Oh, how I hate people walking past me when I'm elbow deep in toner, and saying "You should get an office here" or "Is it broken again"..... No you twat, someone in this very office HAS BROKEN THE COPIER AGAIN, THE DON'T BREAK THEMSELVES!!!)
Quiet possibly the most horrendous thing I have ever seen was on an old Canon 9800....... 5pm - Dec 20th 1997...... Get a call from a customer (HSBC in St. Albans UK, wasn't called HSBC at the time, but I digress) "Can an engineer come out, we have a problem with the copier"..... Why of course, nothing I would like more than to come out and look at your copier at home time...... I asked if it could wait until the morning, apparently not, its VERY urgent...... OK I said.

Get to the customer, and there is an ambulance outside, and a fire engine.....

Went to the reception, found out that a rather large bottomed lady had got drunk at the office christmas party, and decided to copy her ample ass on the copier..... the glass broke, her ass got wedged with large shards of glass sticking in from all directions. She couldnt be hoisted out as that was just causing her to get more glass in her ass, they couldnt take the glass out for obvious reasons.

I ended up having to strip the whole copier down around her, even parts of the frame, all covered in blood and a fat girl crying.

Copier was condemned, girl never came back to work apparently

So, let this be a lesson, dont get pissed and copy your ass, especially if youre over a certain weight

[Lagonda]

Re: What is the dumbist customer comment/question you've heard?

Teachers, lawyers and other highly educated people.

I find its nurses that are the worst offenders, those tender healing hand can smash the crap out of copier.
We're just about to give a medical imaging company a bill for two and a half g's for the damaged they did to the fuser and duplex path on a mid sized multi-function machine.

[RRodgers]

Re: What is the dumbist customer comment/question you've heard?

What i'm going to wrote is not related to copier industry but i heard her talking on the phone,my boss
Customer -I have a problem with the internet on the PC,not working at all
My boss - Ok,pls wait until a colegue of mine is able to check the internet connection on your PC remote with Team viewer

Hey man, my car won't start.
Ok, just drive it over and I'll check it out. LOL

[MHeon71]

Re: What is the dumbist customer comment/question you've heard?

Blackcat, she said she unplugged the power. I didn't ask her what she was copying or receiving for output. For all I know someone may have sent a print job as she was copying. It was one of those days when I stopped listening once she said she unplugged power and it continued to print.

But maybe if she brings it to my attention again and I am having a better day, maybe I will ask.

[Shadow1]

Re: What is the dumbist customer comment/question you've heard?

I've seen it too. All that formal education crowds out the common sense, until there's none left. =^..^=

+1
...and my new territory includes a large college campus. I'm doomed.

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

Had a client tell me her TA520 was acting up. She says that she goes to make one copy and it would just continue to make endless copies. She even states that she unplugged it. I asked if she unplugged the network cable and it continued to print. She said no, that she unplugged the power and it continued to print. Not wanting to stoop down to her level and argue with her, I just simply
said that I was unfamiliar with that problem and continued to work on an unrelated issue.

That sounds like a PostScript error to me. When it's printing strictly code, one line per page, the machine can receive 800, maybe 1000 pages of data in seconds, then print it off at it's own pace ... after the network cable was unplugged. Ask her if it had a bunch of smiley faces, hearts, flowers, and other strange characters, one line per page. =^..^=

[Blizzoo]

Re: What is the dumbist customer comment/question you've heard?

What i'm going to wrote is not related to copier industry but i heard her talking on the phone,my boss
Customer -I have a problem with the internet on the PC,not working at all
My boss - Ok,pls wait until a colegue of mine is able to check the internet connection on your PC remote with Team viewer

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

Teachers, lawyers and other highly educated people.

I've seen it too. All that formal education crowds out the common sense, until there's none left. =^..^=

[fixthecopier]

Re: What is the dumbist customer comment/question you've heard?

No. She is an elementary school teacher. Teachers seem to be some of the worst end users.

Teachers, lawyers and other highly educated people.

[MHeon71]

Re: What is the dumbist customer comment/question you've heard?

No. She is an elementary school teacher. Teachers seem to be some of the worst end users.

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

...unplugged the power and it continued to print.

It's not April Fools is it?

Has she called Ghostbusters?

[MHeon71]

Re: What is the dumbist customer comment/question you've heard?

Had a client tell me her TA520 was acting up. She says that she goes to make one copy and it would just continue to make endless copies. She even states that she unplugged it. I asked if she unplugged the network cable and it continued to print. She said no, that she unplugged the power and it continued to print. Not wanting to stoop down to her level and argue with her, I just simply
said that I was unfamiliar with that problem and continued to work on an unrelated issue.