Are all lawyers stupid?

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  • Dark Helmet
    Senior Tech

    Site Contributor
    VIP Subscriber
    500+ Posts
    • May 2009
    • 801
    #1

    [WTF] Are all lawyers stupid?

    This is just to vent a bit.

    So just before christmas we demo'ed a Sharp MXB401 to a lawyer. Today i get a call for toner and they have run the machine right out ignoring the little indicator that it was low. Then the lady said that this is not their machine and refuse to put the toner in them selves and we have to come down and do it.

    I take them their toner, slam it in quick and im gone. After comming back to the office i ask the salesman if they had bought this machine yet. He said no and they have been complaining about how many times they have to clean the glass to get rid of lines and are saying it's the machine at fault that the glass is getting dirty. They even had a sheet so they could write the date and time they had to clean the glass.

    Soooo to make them belive the copier is not at fault the salesman is going to place another copier for a week and let them try it to prove it's not the copier. And then apparently they will sign the papers....

    Does all this seem just totally fucking stupid to you guys? I still can't belive they have not bought this god dam copier.
    Evil will always triumph because good is dumb.
    Tags: answer, back, bad, burnt, clean, comming, copier, cut, date, demo, dirty, doc, donation, down, dropped, fault, glass, lef, lines, low, manufactures, mxb, mxb401, office, pushed, qualified, run, salesman, sharp, sheet, stuck, tech, toner, walked, write
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22753
      #2
      Not your fault, but a demo should never be for more than a few days-to a week. Are they paying for any of the thousands of prints & copies they have made?? I'm betting they'll try to squirm out of it. It sounds as though this customer will be a whiner, right up to the end. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Dark Helmet
          Senior Tech

          Site Contributor
          VIP Subscriber
          500+ Posts
          • May 2009
          • 801
          #3
          13k on this machine so far. No idea whats happening with those.
          Evil will always triumph because good is dumb.

            Comment

            • bojans
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2008
              • 1313
              #4
              Couple years ago we got call from a lawyer. He was complaining that water pouring from copier, and we were responsible for that.????
              My friend was there and tried to explain that machine had no water system... but unsuccessfully.
              They left opened window during the night, and it was rainy night. But we couldn't persuade him that was rain from outside. He was convinced it
              was something broken inside the machine???

              We took that copier in service, cleaned and replaced developer, and everything was ok.
              We told him that we had replaced water pump, and he was satisfied smart ass.

                Comment

                • Ducttape n Glue
                  Trusted Tech

                  100+ Posts
                  • Apr 2010
                  • 195
                  #5
                  Thank god I like my lawyer.
                  Generally speaking many lawyers have a case of selective hearing , they only hear what they want.
                  PS the salesmans an idiot for putting another unit in to 'Prove" its not the machines fault. He has basically catered to there worst side and rewarded them for stupidity. Sounds like a "forever" problem customer.

                    Comment

                    • Rob Sandberg
                      Trusted Tech

                      250+ Posts
                      • Jul 2008
                      • 275
                      #6
                      In the case I would say the lawyer is smart. They have received at least 4 months of free copier usage.
                      I think it would be time to talk to a salesmanager, unless he is just as bad.

                      Rob S

                        Comment

                        • ZOOTECH
                          Senior member of CRS

                          Site Contributor
                          2,500+ Posts
                          • Jul 2007
                          • 3383
                          #7
                          Originally posted by Rob Sandberg
                          In the case I would say the lawyer is smart. They have received at least 4 months of free copier usage.
                          I think it would be time to talk to a salesmanager, unless he is just as bad.

                          Rob S
                          I've heard of customers going through 5-6 different manufactures with demos lasting throughout the year. The dealerships are bending over backwards (or is it forwards) to get a sale.
                          "You can't trust your eyes, if your mind is out of focus" --

                            Comment

                            • KenB
                              Geek Extraordinaire

                              2,500+ Posts
                              • Dec 2007
                              • 3946
                              #8
                              Originally posted by ZOOTECH
                              I've heard of customers going through 5-6 different manufactures with demos lasting throughout the year. The dealerships are bending over backwards (or is it forwards) to get a sale.
                              That way they get free prints as long as they never sign a contract.
                              “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                Comment

                                • KenB
                                  Geek Extraordinaire

                                  2,500+ Posts
                                  • Dec 2007
                                  • 3946
                                  #9
                                  Originally posted by bojans
                                  Couple years ago we got call from a lawyer. He was complaining that water pouring from copier, and we were responsible for that.????
                                  My friend was there and tried to explain that machine had no water system... but unsuccessfully.
                                  They left opened window during the night, and it was rainy night. But we couldn't persuade him that was rain from outside. He was convinced it
                                  was something broken inside the machine???

                                  We took that copier in service, cleaned and replaced developer, and everything was ok.
                                  We told him that we had replaced water pump, and he was satisfied smart ass.
                                  Ah, one of those new-fangled water cooled models, no doubt...
                                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                    Comment

                                    • 10871087
                                      Service Manager

                                      1,000+ Posts
                                      • Jan 2005
                                      • 1144
                                      #10
                                      To answer your question, "Are all lawyers stupid?": Yes they are.

                                        Comment

                                        • ToshibaTech
                                          Senior Tech

                                          500+ Posts
                                          • Apr 2007
                                          • 580
                                          #11
                                          I think the salesman is the real idiot.
                                          I will not give you service manuals or firmware.

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22753
                                              #12
                                              The saleman should have to take those clicks out of his commission. That would encourage them to do a quick demo, close the deal, or get it the hell out. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • fixthecopier
                                                  ALIEN OVERLORD

                                                  2,500+ Posts
                                                  • Apr 2008
                                                  • 4714
                                                  #13
                                                  We dropped a color machine at a church for a weekend trail. They slammed 8000 copies through it and did not buy it.
                                                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                                                    Comment

                                                    • OMD-227
                                                      #14
                                                      Lawrence, you sure have one half-assed sales guy! A demo machine should only be in place for a maximum of 1 week. At a lawyers office....make it 3 days!

                                                      I have seen situations like this, and you are going to get burnt badly! A client like this is going to always complain, demand top service, want credits due to poor copy quality and generally be a complete prick to each tech that goes there.

                                                      Get that machine out of there or sign it up ASAP.

                                                        Comment

                                                        • Shadow1
                                                          Service Manager

                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Sep 2008
                                                          • 1642
                                                          #15
                                                          Originally posted by wazza
                                                          Get that machine out of there or sign it up ASAP.
                                                          Don't bother signing it - cut your losses and run. This is a bad deal and will only get worse
                                                          73 DE W5SSJ

                                                            Comment

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