What was your biggest oopsy on a call??

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  • ebm
    Trusted Tech

    100+ Posts
    • Apr 2007
    • 183

    #16
    Was working on a noise call on the old Sharp chain/sprocket drive machines. I was taught to trace which gear or sprocket might be causing the noise by pushing on it and see if the pitch of the noise changes. Funny how the noise changes when your finger runs through the chain drive! Had to tell the customer another tech would be coming by to finish the call as I needed to go to the hospital to get my finger stitched up. When the tech arrived the customer told him to look for the parts of my finger I left behind. Never lived that incident down.

    Comment

    • PaulLoveless
      Technician
      • Jun 2008
      • 26

      #17
      I am in my first year of being in the industry and so mine is not nearly as exciting.

      I was troubleshooting a squealing noise in a mp4500. It was coming from around the fuser drive section. So I'm digging around there and I think I see what the issue is: A noisy bushing.
      So I ever so carefully try to put a dash of Tri-Flow on both sides of the bushing.
      Well, to get the back, I had to like sort of look up at it and lean funny to hit it. So I'm awkwardly squatting with one hand on the triflow and one hand holding on the copier top.
      As I'm doing that the customer shouts "Hey Look Out!", she hollers it like she is serious so I simply react and just kind of back out of the copier. I look around and she is messing around with another co worker who she threw like a foot ball at or something...any ways,
      I look at the thing of tri flo still in my hand and its cut, like hanging in half.
      It's dripping off my hand, but whats worse is, it spilled all over the main motor area and fuser drive section.
      So I'm like Gosh Damnit and dap what I can up with some blue rags and wash up then put the covers on.

      Lol, well next day, I get a call saying there are spots all over the copier and everything inside the copier has some sort of "gel" on it....

      I had to take that thing damn near down to the frame to clean it all out.

      Comment

      • Mr Spock
        Vulcan Inventor of Death

        1,000+ Posts
        • Aug 2006
        • 2064

        #18
        Originally posted by Steve Perks
        I remember one from my early days at Xerox.

        Can't remember the model now, but it was a low volume machine.
        I was new to the industry and inexperienced.
        It was a clamshell model and I was checking around the fuser area with the power still on, not realising that even though the clamshell was open, the end of the fuser lamp was still live.

        I worked on that machine and did the same thing....
        The only thing worse was I had a machine I could not find an issue with but could duplicate the problem. The local specialist came in and was showing me how to adjust the optics alignment to get rid of this issue. His screw driver hit the lamp (still live with the power off) and had a large blue arc, a loud pop and the screwdriver stuck in the ceiling panel. He had some choice words to say as well.
        The worst thing I can remember was a Xerox 5028 with bad shocks (found out the hard way) and here is how....

        I opened the clamshell put my head in to find that hidden screw and with one hand on the screwdriver.......Bang the top falls down and nearly traps me in the machine.... Luckily the customer had just come over to check on me when it happened and lifted it off of me. Guess what the first part I looked up was......
        And Star Trek was just a tv show...yeah right!

        Comment

        • Steve Perks
          Technician
          • Mar 2008
          • 32

          #19
          Originally posted by Mr Spock
          Guess what the first part I looked up was......
          Gas springs?

          Oh, those heady days of 5028's
          Team Leader/Technical Specialist: CMYK Digital Solutions Ltd

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22997

            #20
            Originally posted by ebm
            Was working on a noise call on the old Sharp chain/sprocket drive machines. I was taught to trace which gear or sprocket might be causing the noise by pushing on it and see if the pitch of the noise changes. Funny how the noise changes when your finger runs through the chain drive! Had to tell the customer another tech would be coming by to finish the call as I needed to go to the hospital to get my finger stitched up. When the tech arrived the customer told him to look for the parts of my finger I left behind. Never lived that incident down.
            I thought I was the only one who had done this.

            I was trying to get the squeal out of Mita DC3285, and I had my right forefinger on the registration clutch. It was definitely the registration clutch.

            Right about that time somebody tapped me on the shoulder, and when I turned to look the cast iron clutch hub grabbed hold of my finger and pulled most of the flesh off the fingertip. Fortunately for me the main drive motor stalled and pulled a main drive error.

            This wasn't the worst part though. My finger was still between the two gears. It took 3 tries to yank my finger free.

            I must have let out quite a yelp, because when I came up from behind the copier 15 people were looking at me. Blood was squirting out of my finger and they're just looking at me. I had to wrap it up myself, and button up the back of the copier.

            I came back a week later to try again on that registration clutch. It looked as though someone had been murdered in the back of this copier, flesh and blood all over the place. All mine.
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • DadO
              Trusted Tech

              Site Contributor
              250+ Posts
              • Dec 2007
              • 401

              #21
              Why have to be like this whit us tech's? Is it in nature of job?Are we just sloppy and careless I read this topic and find out that few of u lost a finger...or other parts, got mental problems and everything else...

              i realized that i will get fried more then an six time by 220V of a dam scanning lamp or blowing power switch to smithereens and whole electrical system in shop by connecting it in a hurry whit wrong poles....(thx god for automated fuse's )

              I know it's not funny but i gotta laugh on "costumer tell the other tech to look for my finger....." or blackcat "crime sceen".....

              This forums gives a l more hope to us all when u know ur not the "only one"

              Comment

              • Dalamar
                Trusted Tech

                100+ Posts
                • Oct 2006
                • 117

                #22
                removing an IP board from a ir400.... one of the wires came out but not the plug it in.....
                Notatechie - "I am trying, but I don't know how to go into Service Mode. If I just go in and press *then 2, than 8, then * it does not do anything."
                SCREWTAPE - "Try harder.."


                Comment

                • lkrsardis
                  Trusted Tech

                  250+ Posts
                  • Dec 2007
                  • 316

                  #23
                  oops

                  Originally posted by Dalamar
                  removing an IP board from a ir400.... one of the wires came out but not the plug it in.....
                  Done that twice.
                  Like the United States Postal Service It's a miracle it works!

                  Comment

                  • fixthecopier
                    ALIEN OVERLORD

                    2,500+ Posts
                    • Apr 2008
                    • 4714

                    #24
                    Here is a tip for ya. Unlike a copier or printer, where if someone else had pulled all of the wires off of a board, another tech could come behind and put it back together, well on a shredder if you pull all of the wires off of a board without thinking, you might find out the hard way that all of the wires are the same length, color and have 2 pin connectors that will plug into any plug on the board, and you only get one shot at guessing before you plug it in. I did not charge for the call. I did not guess right.
                    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                    Comment

                    • wagon
                      Village Idiot

                      500+ Posts
                      • Dec 2006
                      • 654

                      #25
                      Originally posted by fixthecopier
                      Here is a tip for ya. Unlike a copier or printer, where if someone else had pulled all of the wires off of a board, another tech could come behind and put it back together, well on a shredder if you pull all of the wires off of a board without thinking, you might find out the hard way that all of the wires are the same length, color and have 2 pin connectors that will plug into any plug on the board, and you only get one shot at guessing before you plug it in. I did not charge for the call. I did not guess right.
                      I've been caught in similar situations.. it is a good idea to carry a fine permanent marker pen and number the connectors and such so you have a good chance of putting it back the way it was.
                      If you are hitting your head up against a wall it always feels better when you stop.

                      Comment

                      • banginbishop
                        grumpy old git

                        500+ Posts
                        • Oct 2007
                        • 894

                        #26
                        DOH!!!

                        Sharp sf-2020 power supply board. Another engineer removed it i refitted it but didn't understand at the time that the connectors have colours for a reason. I just plugged the connectors back in any order and turned on. BANG - shut down a solicitors office, the lights and computers went off. Thay looked at me and i said "its not me, the machine was'nt working anyway" i made a quick exit.
                        Incontinentia Buttocks

                        Comment

                        • Cipher
                          It's not easy being green

                          1,000+ Posts
                          • May 2006
                          • 1309

                          #27
                          I've dropped and dinged a few drums, and I've lost springs and e-clips trying to take them off or putting them back on and I've snapped a few things here and there.

                          I think the worst thing I did was cut my finger open on a fine metal edge and the damn thing would not stop goshing.
                          By the time I was finished doing the PM the machine looked like it had been in a war zone with blood stains and blood soaked rags all over the place LOL.
                          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                          Comment

                          • Ollie1981
                            Toner Monkey

                            250+ Posts
                            • Mar 2008
                            • 418

                            #28
                            Originally posted by Cipher
                            I think the worst thing I did was cut my finger open on a fine metal edge and the damn thing would not stop goshing.
                            By the time I was finished doing the PM the machine looked like it had been in a war zone with blood stains and blood soaked rags all over the place LOL.
                            Hehe I've done that a few times just because it seems Ricoh just doesn't bother to mill the edges on anything metal.

                            The worst time was when I was cleaning out the toner hopper cavity on a 1035 (or some other variant of that family I forget which) and I caught the side of my finger on the unmilled edge of where the hopper slides in to.

                            It was squirting out!! But as luck would have it I happened to be in the admin office of a hospital ward at the time and they were used to dealing with such things.

                            I always manage to get cut whenever anything metal has to come out, finisher frames are bastards for it, and as for changing relay guides on a 1075, my hands usually look like I punched a porcupine to death afterwards. Hehe, usually the first time I notice is when I have to use optics cleaner or IPA and it gets in the cut.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22997

                              #29
                              During the first year working on copiers I had picked up this habit from one of the other techs: Spit on my forefinger then wipe the primary corona wire with it. It's not the best possible way to clean a corona wire, but OK as a diagnostic tool (replace wires vs. don't replace wires).

                              I was working on a Mita 900D (you old timers already know what's coming...). I did like it have hundreds of times: spit on the finger wipe the primary, then WHOA....that's not a wire! Thats a primary RAZOR! And the blood is spirting all over the place...

                              By the way, I am capable of learning from these situations. I never used my finger to clean a corona again. Even when you use a Q-tip, it slices neatly in half 1/3 of the way across that 900D razor. I may be forgetful, but I don't believe I could ever forget that one.

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                              Comment

                              • DadO
                                Trusted Tech

                                Site Contributor
                                250+ Posts
                                • Dec 2007
                                • 401

                                #30
                                I was cleaning a drum blade of bizhub500 whit an alcohol and peace of cloath.I usual place my thumb on cloth,make a hard pressure and go up and down fast.

                                At that point costumer asked me a question but while i was answering and didn't paying atention, cloth somehow slipped from my thumb and i was scratching blade whit it until i didn't make a laud scream . Lets just say i was "impressed" how "deep" blade can cut thru flesh.... would 0.35 inch or 0.8 cm satisfies u?

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