i have a ricoh imc6500 that won't scan to email using gmail. i have input all of the gmail server settings into the email settings of the ricoh. in gmail i have setup the 2fa for security. it has generated the 16-digit password. when i go back to my ricoh under email server settings. i can input all settings except the password. when i put in the password i get the error: wrong parameter. reset the correct parameter. per ricoh support, they said don't copy and paste the password. we have typed the password in and still get the same error. has anyone ran into this and found a fix? there was a firmware release at the end of last month. i am going to try that to see if it will resolve the issue. thanks for your help.
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I'm not sure if it's the same with Ricoh, but in the KM devices, the email address goes where the device name goes, the box that says "email address" stays blank
image.pngTip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away... -
yes i have the 16 digit app password. but every time i try to add it into the ricoh settings for the email server settings i get the error message.
wrong parameter
reset the parameter
im working with the customers IT dept.. and he finally got it to take the password. though i don't know what he did. but now he doesn't know where it goes to, it sends without an error. but doesn't appear on the receiving end. but i believe that would just an issue with the path/ email address. though i just thought about it. google might be blocking it. i probably need to add a generic subject line. i know gmail will block it thinking it is spam.Comment
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Copy and paste the password into Notepad, you might be copying stray Unicode characters, these will get removed (if Notepad is set to ASCII) or show up as random characters.
Or, type it in manually in Settings instead of the web manager.
Just tested entering Unicode into the password field, and it fails with: Wrong parameter. Reset the correct parameterComment
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