Ricoh IMC6500 scan to email using gmail

[dalewb74]

i have a ricoh imc6500 that won't scan to email using gmail. i have input all of the gmail server settings into the email settings of the ricoh. in gmail i have setup the 2fa for security. it has generated the 16-digit password. when i go back to my ricoh under email server settings. i can input all settings except the password. when i put in the password i get the error: wrong parameter. reset the correct parameter. per ricoh support, they said don't copy and paste the password. we have typed the password in and still get the same error. has anyone ran into this and found a fix? there was a firmware release at the end of last month. i am going to try that to see if it will resolve the issue. thanks for your help.

[kingarthur]

I'm not sure if it's the same with Ricoh, but in the KM devices, the email address goes where the device name goes, the box that says "email address" stays blank

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[copytechtrouble]

i have a ricoh imc6500 that won't scan to email using gmail. i have input all of the gmail server settings into the email settings of the ricoh. in gmail i have setup the 2fa for security. it has generated the 16-digit password. when i go back to my ricoh under email server settings. i can input all settings except the password. when i put in the password i get the error: wrong parameter. reset the correct parameter. per ricoh support, they said don't copy and paste the password. we have typed the password in and still get the same error. has anyone ran into this and found a fix? there was a firmware release at the end of last month. i am going to try that to see if it will resolve the issue. thanks for your help.

so you got an App Password from google?
the app password is displayed with spaces in between every 4 characters to make it easier to read but the spaces are not part of the password. maybe that is your issue?