Canon IR3300i Top Feeder Not Being Recognized

[dbmoylan@gmail.com]

Hello guys. Appreciate if anyone might recommend possible causes for the Canon IR3300i top automatic document feeder not being recognized. Unit had an error code that I did not write down (oops) before restarting the unit. IR3300i restarted w/out further error code but unit is not recognizing ADF. Further, the browser interface shows a regular non-ADF icon. Tried to restart the unit a few times & no change.

Copier recognizes the power cord for the ADF being removed and plugged back in while device is on -- by the lamp going on as if sensing the connection. Otherwise, no joy.

Appreciate any comments to troubleshoot the problem. Thank you.

[SCREWTAPE]

The best thing to do is find out that error code.

[dbmoylan@gmail.com]

thanks - can you pls. direct me to the menu that may have stored the code.

[blackcat4866]

Unplugging the DF and plugging it in while live is a sure way to blow the DC controller. Since Canon accessories are plug & play they can only become recognized during initialization. Regardless of what problem you started with, in addition you may need a DC controller.

To check the error log enter service mode, Copier, Display, Error. =^..^=

[dbmoylan@gmail.com]

Thanks Blackcat. Will review service mode. Thanks for advice.

[SCREWTAPE]

ADF error codes usually start in the E400's,

[dbmoylan@gmail.com]

There is an E711 error message apparently that caused the ADF to stop functioning. Any background info. on error & how to approach is appreciated.

Service Mode shows:
9/12 0214 2017 E711 0001 4 00

Thank you.

[SCREWTAPE]

E711-0001　Data is written to the error register of the communication IC (IPC) on the reader controller PCB four times or more within 1.5 sec.
E711-0002　Data is written to the error register of the communication IC (IPC) on the DC controller PCB four times or more within 2 sec.
E711-0003　Data is written to the error register of the communication IC (IPC) on the main controller PCB four times or more within 2 sec.

Trouble shooting procedures.

The connector has poor connection. The ADF controller PCB is faulty. The finisher controller PCB is faulty. The DA unit PCB is faulty. The card reader PCB is faulty.


A. E711-0001
　Connector, ADF controller PCB
　Is the interface cable between the ADF controller PCB an the reader controller PCB normal?
　NO: Correct the cable.
　YES: Replace the ADF controller PCB.
B. E711-0002
　connector, Finisher controller PCB
　Is the interface cable between the finisher controller PCB and the DC controller PCB normal?
　NO: Correct the cable.
　YES: Replace the finisher controller PCB.
C. E711-0003
　Connector, DA unit PCB
　Is the interface cable between the DA unit PCB and the main controller PCB normal?
　NO: Correct the cable.
　YES: Replace the NE controller PCB.

[blackcat4866]

ADF comunication error.

In this order:
1) replace interface cable
2) replace ADF controller PWB
3) replace reader controller PWB

To test the pigtail, remove the cable. Set you meter to resistance with beep. Connect your meter leads to the opposite ends of the first wire. 0 ohms resistance and beep? Good. Now wiggle the harness back and forth to see if the connection breaks. No? Go to the next wire. Continue until you've checked every wire, every pin. This is the most likely cause. If you do have an intermittent connection on one of the wires, don't think of cutting into the harness and repairing the wire. If one wire is broken, others are sure to be just as close to breaking. =^..^=

[teckat]

There is an E711 error message apparently that caused the ADF to stop functioning. Any background info. on error & how to approach is appreciated.

Service Mode shows:
9/12 0214 2017 E711 0001 4 00

Thank you.

Take apart that end block on cable/ check inside connectors/must sit firm

DADF.JPG

[dbmoylan@gmail.com]

Techat, thanks for your post. Can you please confirm which cable that is. There's a cable that has 2 screws on each end that screw into the ADF and main copier frame (near the side bypass tray). Then there's other cables that appear to be power-type cables.

Thank you.

[teckat]

Techat, thanks for your post. Can you please confirm which cable that is. There's a cable that has 2 screws on each end that screw into the ADF and main copier frame (near the side bypass tray). Then there's other cables that appear to be power-type cables.

Thank you.

IT IS THE INTERFACE CABLE/ from the DADF-H1 PLUGS IN TO READER

U CAN'T MISS IT/ u mentioned that u unplugged and plugged back in

make sure machine is OFF and unplugged from wall outlet before removing and plugging in any interface cables

df.JPG

[dbmoylan@gmail.com]

Thanks. Will do continuity check on that cable. The other cable is a SCSI type cable that has (too) many small contacts.

BTW, that SCSI-type data cable to me looked to be a bit more worn. Could the above described error be generated from that cable?

[dbmoylan@gmail.com]

Teckat, while the unit sits, it is going into an error mode that disables the copier. The error code showing is 743-0000.

Might this still be associated with the interface cable problem? I understand this code reads: "The reader controller PCB detects a fault in the communication between the main controller PCB and the reader controller PCB."

[blackcat4866]

ADF comunication error.

In this order:
1) replace interface cable
2) replace ADF controller PWB
3) replace reader controller PWB

To test the pigtail, remove the cable. Set you meter to resistance with beep. Connect your meter leads to the opposite ends of the first wire. 0 ohms resistance and beep? Good. Now wiggle the harness back and forth to see if the connection breaks. No? Go to the next wire. Continue until you've checked every wire, every pin. This is the most likely cause. If you do have an intermittent connection on one of the wires, don't think of cutting into the harness and repairing the wire. If one wire is broken, others are sure to be just as close to breaking. =^..^=

I think you just answered your own question. =^..^=