C6500 lines cyan and magenta.

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  • tulintron
    Senior Tech

    Site Contributor
    500+ Posts
    • Jul 2014
    • 668
    #1

    C6500 lines cyan and magenta.

    C6500 with cyan and magenta lines on the prints and copies only.
    Test pattern prints normally.


    Any tips?


    500k counter.
    https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23009
      #2
      Re: C6500 lines cyan and magenta.

      I'm not very good at imagining image quality issues. Maybe you could include visual aids, like a scanned sample? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • tulintron
          Senior Tech

          Site Contributor
          500+ Posts
          • Jul 2014
          • 668
          #3
          Re: C6500 lines cyan and magenta.

          Originally posted by blackcat4866
          I'm not very good at imagining image quality issues. Maybe you could include visual aids, like a scanned sample? =^..^=


          WhatsApp Image 2017-03-03 at 16.34.12.jpg

          One print in sequence, the lines alternate between magenta and cyan...
          https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

            Comment

            • Albonline
              Service Manager

              1,000+ Posts
              • Sep 2008
              • 1151
              #4
              Re: C6500 lines cyan and magenta.

              looks like security issue. what was just done to it?

                Comment

                • tulintron
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jul 2014
                  • 668
                  #5
                  Re: C6500 lines cyan and magenta.

                  Originally posted by blackcat4866
                  I'm not very good at imagining image quality issues. Maybe you could include visual aids, like a scanned sample? =^..^=
                  20160701_084225_resized.jpgWhatsApp Image 2017-03-03 at 16.56.06.jpg

                  I found these modes in Bizhub C6500 and Bizhub C7000.


                  I believe I can help ...
                  https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                    Comment

                    • tulintron
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jul 2014
                      • 668
                      #6
                      Re: C6500 lines cyan and magenta.

                      Originally posted by Albonline
                      looks like security issue. what was just done to it?
                      Exactly. New customer. First time with the equipment.


                      I do not know what was done to him.

                      I did the installation procedure again, but without result.

                      I noticed that in the Serial Number Setting item, I can type the number.


                      However the equipment is found, according to the label on the body.

                      I already consulted all manuals, but without result.
                      https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                        Comment

                        • Shinigami
                          Technician
                          • Mar 2017
                          • 44
                          #7
                          Re: C6500 lines cyan and magenta.

                          Originally posted by tulintron
                          C6500 with cyan and magenta lines on the prints and copies only.
                          Test pattern prints normally.


                          Any tips?


                          500k counter.

                          Hello !
                          can you joined some examples!?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 23009
                              #8
                              Re: C6500 lines cyan and magenta.

                              Originally posted by tulintron
                              [ATTACH=CONFIG]35795[/ATTACH]

                              One print in sequence, the lines alternate between magenta and cyan...
                              I can't see it very well. Do you have a larger image? =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • Shinigami
                                  Technician
                                  • Mar 2017
                                  • 44
                                  #9
                                  Re: C6500 lines cyan and magenta.

                                  Originally posted by blackcat4866
                                  I can't see it very well. Do you have a larger image? =^..^=

                                  Its new machine ??

                                    Comment

                                    • Synthohol
                                      Certified Konica Expert

                                      Site Contributor
                                      5,000+ Posts
                                      • Mar 2016
                                      • 5847
                                      #10
                                      Re: C6500 lines cyan and magenta.

                                      Originally posted by Shinigami
                                      Its new machine ??
                                      right in first post 500k counter.

                                      what i dont understand is his post with the NVRAM set mode, are these lines cause by playing with settings he has no business tinkering with?
                                      was it fine before you messed around?
                                      We know a thing or two because we've seen a thing or two.
                                      The medication helps though...

                                        Comment

                                        • docdot69
                                          Technician
                                          • May 2016
                                          • 53
                                          #11
                                          Re: C6500 lines cyan and magenta.

                                          these lines means that when you first initialize your machine out of the box, and miss one or few steps of initialization, like stabilization and gadation. When you clear NVRAM, then you have to do initialization again, step by step, to avoid the lines of shame (cyan and magenta). So my advice is to do initialization step by step and it should work fine.

                                            Comment

                                            • tulintron
                                              Senior Tech

                                              Site Contributor
                                              500+ Posts
                                              • Jul 2014
                                              • 668
                                              #12
                                              Re: C6500 lines cyan and magenta.

                                              Originally posted by docdot69
                                              these lines means that when you first initialize your machine out of the box, and miss one or few steps of initialization, like stabilization and gadation. When you clear NVRAM, then you have to do initialization again, step by step, to avoid the lines of shame (cyan and magenta). So my advice is to do initialization step by step and it should work fine.
                                              Good Morning. Thanks for the tip. They are exactly the lines of security.


                                              The client is new and I do not know what was done before, I just came across the problem.


                                              Is there any way to reset the NVRAM of C6500?

                                              I will take the installation step by step again and post the result here.




                                              Thanks in advance.
                                              https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                                                Comment

                                                • Albonline
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Sep 2008
                                                  • 1151
                                                  #13
                                                  Re: C6500 lines cyan and magenta.

                                                  Originally posted by tulintron
                                                  Good Morning. Thanks for the tip. They are exactly the lines of security.


                                                  The client is new and I do not know what was done before, I just came across the problem.


                                                  Is there any way to reset the NVRAM of C6500?

                                                  I will take the installation step by step again and post the result here.













                                                  Thanks in advance.
                                                  Are the board serialized? did the control board get swapped from another machine?

                                                    Comment

                                                    • tulintron
                                                      Senior Tech

                                                      Site Contributor
                                                      500+ Posts
                                                      • Jul 2014
                                                      • 668
                                                      #14
                                                      Re: C6500 lines cyan and magenta.

                                                      Originally posted by Shinigami
                                                      Hello !
                                                      can you joined some examples!?
                                                      C65001044.jpgC65001043.jpg

                                                      They are safety lines that have appeared on new customer used equipment.


                                                      He did not know how to tell the cause.
                                                      https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                                                        Comment

                                                        • tulintron
                                                          Senior Tech

                                                          Site Contributor
                                                          500+ Posts
                                                          • Jul 2014
                                                          • 668
                                                          #15
                                                          C65001044.jpgC65001043.jpg
                                                          They are safety lines that have appeared on new customer used equipment.


                                                          He did not know how to tell the cause.
                                                          https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                                                            Comment

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