kmbhC764e firmware issue

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1134
    #1

    kmbhC764e firmware issue

    i have the folder FWselect,on a 1 gig usb, formatted to fat32
    when i start the machine this pops up
    memory slot cant be used or unavailable at this time????
    im using the service slot under the cover
    can this be de activated? or turned off? in a ricoh you can go into service mode and activate or de activate the usb and the nic
    is this possibly the case or no?
    any help would be appreciated
    Tags: activate, ricoh, service, slot, usb
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22703
      #2
      Re: kmbhC764e firmware issue

      Are you using the firmware port under the little access door at the rear? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Woxner
          Senior Tech

          500+ Posts
          • Jul 2011
          • 810
          #3
          Re: kmbhC764e firmware issue

          and no cant be turn off. clear the usb and just put the files in the folder on the drive. then it shoud work. will probably be about 400 files or so. just control a when highlighted just copy and past.

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4217
              #4
              Re: kmbhC764e firmware issue

              Like wox said. delete everything off the usb flash drive. then "select all" individual files and move or copy "just" the files to the usb flash drive. After turning machine on sometimes it can take 5+ mins for the F/W screen to appear.

                Comment

                • mascan42
                  Trusted Tech

                  250+ Posts
                  • Oct 2008
                  • 472
                  #5
                  Re: kmbhC764e firmware issue

                  By "wipe the drive" it's actually recommended to format it - twice. Once with NTFS to remove the formatting entirely, and then again with FAT32 to put it back.

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5463
                      #6
                      Re: kmbhC764e firmware issue

                      Originally posted by mascan42
                      By "wipe the drive" it's actually recommended to format it - twice. Once with NTFS to remove the formatting entirely, and then again with FAT32 to put it back.
                      who said that? in my 20 years i never heard or needed to format ntfs first.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • digicor
                          Service Manager

                          1,000+ Posts
                          • Jul 2008
                          • 1134
                          #7
                          Re: kmbhC764e firmware issue

                          thanks to you all ,
                          i will re do it as you guys say
                          my man said to put a FWselect folder on then subfolder any title i wanted then the fw
                          thanks again

                            Comment

                            • emujo2
                              Service Manager

                              1,000+ Posts
                              • Mar 2017
                              • 1580
                              #8
                              Re: kmbhC764e firmware issue

                              The FWSelect folder allows you to have multiple f/w on one USB. Just put everything in the firmware folder on the root of the USB, no top level folder. If the MFP does not see the drive as containing firmware info it will just boot to the normal copy screen. If it can detect that firmware is on the drive it will either boot to the install f/w screen or display an incorrect f/w message. I have had to use a HP format tool to get some of my USB drives able to work with firmware again. Takes about 1/2 hour to fully format. After re reading your post, double check that the MFP recognizes the USB cover has been lifted. (service mode I/O check). If the sensor has been dislodged, or is not working, the MFP reads this USB port as any of the other ports, and if you have USB ports disabled it will not allow the device to be used. Emujo

                                Comment

                                • digicor
                                  Service Manager

                                  1,000+ Posts
                                  • Jul 2008
                                  • 1134
                                  #9
                                  Re: kmbhC764e firmware issue

                                  ok the firmaware loaded after i just put it all on the root drive,but not the movie data, i had the movie data in a folder in on the root drive, can the movie data be done separately?
                                  by it self on the usb?
                                  or should i open it out of the folder and put it on the root drive instead of it in its folder?
                                  thanks for the advice

                                    Comment

                                    • emujo2
                                      Service Manager

                                      1,000+ Posts
                                      • Mar 2017
                                      • 1580
                                      #10
                                      Re: kmbhC764e firmware issue

                                      Movie data goes on the root, but you can have many movie files as the MFP will look for the correct file. The update is done through service mode/system2/data install, and can be done vis any USB port. I usually just use the port on the control panel. Emujo

                                        Comment

                                        • Synthohol
                                          Certified Konica Expert

                                          Site Contributor
                                          5,000+ Posts
                                          • Mar 2016
                                          • 5463
                                          #11
                                          Re: kmbhC764e firmware issue

                                          Just in case you are unaware do NOT extract the .tar file. The copier will do that internally.
                                          We know a thing or two because we've seen a thing or two.
                                          The medication helps though...

                                            Comment

                                            Previous template Next
                                            Working...