Bizhub C308 C368 error code C-D011

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  • feracampos
    Technician

    Site Contributor
    • Jul 2021
    • 40

    #31
    Re: Bizhub C308 C368 error code C-D011

    Originally posted by feracampos
    Oh boy... I'm having this issue. C-D011.
    What steps I have to do to troubleshoot this?

    Thanks a lot.

    Already solved with logical format.
    Tomorrow I'll do the upgrades needed.
    Thanks.

    Comment

    • feracampos
      Technician

      Site Contributor
      • Jul 2021
      • 40

      #32
      Re: Bizhub C308 C368 error code C-D011

      Originally posted by feracampos
      Already solved with logical format.
      Tomorrow I'll do the upgrades needed.
      Thanks.

      I was wrong, the problem come back.
      I'll update this topic when find a solution.

      Comment

      • avecosat
        Trusted Tech

        250+ Posts
        • Jun 2012
        • 303

        #33
        Re: Bizhub C308 C368 error code C-D011

        Change HD

        Comment

        • feracampos
          Technician

          Site Contributor
          • Jul 2021
          • 40

          #34
          Re: Bizhub C308 C368 error code C-D011

          Originally posted by avecosat
          Change HD
          Did you know if I put a bigger HDD the machine will recognize it?
          In my region I cannot find 320GB HDD anymore.
          Thanks.

          Comment

          • femaster
            Service Manager

            1,000+ Posts
            • May 2011
            • 1464

            #35
            Re: Bizhub C308 C368 error code C-D011

            Originally posted by feracampos
            Did you know if I put a bigger HDD the machine will recognize it?
            In my region I cannot find 320GB HDD anymore.
            Thanks.
            In a pinch I've used smaller (250GB) HDD, taken from an old 3-series copier, and it worked fine. I can't say for sure if a larger drive will work or not.
            A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
            My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7920

              #36
              Re: Bizhub C308 C368 error code C-D011

              Originally posted by feracampos
              Did you know if I put a bigger HDD the machine will recognize it?
              In my region I cannot find 320GB HDD anymore.
              Thanks.
              I think machine will format and use only needed space but you really have to give it a try as I can't guarantee.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • feracampos
                Technician

                Site Contributor
                • Jul 2021
                • 40

                #37
                Re: Bizhub C308 C368 error code C-D011

                Originally posted by femaster
                In a pinch I've used smaller (250GB) HDD, taken from an old 3-series copier, and it worked fine. I can't say for sure if a larger drive will work or not.
                Originally posted by tsbservice
                I think machine will format and use only needed space but you really have to give it a try as I can't guarantee.

                I'll try and let you guys know what happens when done.

                Comment

                • Albonline
                  Service Manager

                  1,000+ Posts
                  • Sep 2008
                  • 1132

                  #38
                  Re: Bizhub C308 C368 error code C-D011

                  I've used hdds ranging in size from 160 to 500 in the 4e series. i haven't played with the 8 series hdds as much, but am pretty sure it uses the same architecture as the 4e series. fdisk the drive and leave it in raw format if the copier can use the drive you will be able to format it.

                  Comment

                  • avecosat
                    Trusted Tech

                    250+ Posts
                    • Jun 2012
                    • 303

                    #39
                    Re: Bizhub C308 C368 error code C-D011

                    Originally posted by feracampos
                    Did you know if I put a bigger HDD the machine will recognize it?
                    In my region I cannot find 320GB HDD anymore.
                    Thanks.
                    I use old HD from other copiers

                    Comment

                    • aberock
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • May 2022
                      • 104

                      #40
                      Re: Bizhub C308 C368 error code C-D011

                      Update SATA fw.

                      Comment

                      • feracampos
                        Technician

                        Site Contributor
                        • Jul 2021
                        • 40

                        #41
                        Re: Bizhub C308 C368 error code C-D011

                        Originally posted by aberock
                        Update SATA fw.
                        Yes, and now I'm stuck on this.
                        KM BH C308 freezes in "two towers and dot" state while attempt to do FW Update.

                        Comment

                        • FRANK0
                          Junior Member
                          • Mar 2023
                          • 3

                          #42
                          Re: Bizhub C308 C368 error code C-D011

                          MUY BUENAS TARDES

                          no puedo conseguir el firmware de bizhub c368 en el mercado local no es muy fasil de conseguirlo me podrian ayudar por favor
                          gracias de ante mano

                          Comment

                          • copier tech
                            Field Supervisor

                            5,000+ Posts
                            • Jan 2014
                            • 8104

                            #43
                            Re: Bizhub C308 C368 error code C-D011

                            Originally posted by FRANK0
                            MUY BUENAS TARDES

                            no puedo conseguir el firmware de bizhub c368 en el mercado local no es muy fasil de conseguirlo me podrian ayudar por favor
                            gracias de ante mano

                            Happy to supply this firmware fix.

                            Printer Firmware Download
                            Let us eat, drink, and be merry, because tomorrow we may die!

                            For all your firmware & service manual needs please visit us at:

                            www.copierfirmware.co.uk - www.printerfirmware.co.uk

                            Comment

                            • Haxxorex
                              Junior Member
                              • Dec 2023
                              • 2

                              #44
                              Re: Bizhub C308 C368 error code C-D011

                              Hello, is there a chance to receive firmware for the Konica Minolta C368 machine, it gives me error d011. I am a Kyocera Machine Technician. Our new customer has a C368 machine and I would like to fix this problem

                              Comment

                              • copier tech
                                Field Supervisor

                                5,000+ Posts
                                • Jan 2014
                                • 8104

                                #45
                                Re: Bizhub C308 C368 error code C-D011

                                Originally posted by Haxxorex
                                Hello, is there a chance to receive firmware for the Konica Minolta C368 machine, it gives me error d011. I am a Kyocera Machine Technician. Our new customer has a C368 machine and I would like to fix this problem

                                Yes, sure.
                                Let us eat, drink, and be merry, because tomorrow we may die!

                                For all your firmware & service manual needs please visit us at:

                                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                                Comment

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