Re: Office365 email scan
My IT guy is currently dealing with a few customers complaining about unreliable scan to mail function wih O365. Kind of every 4th scan attempt ends up with a connection error. It doesn't matter if the job contains many or just one page. Unfortunately I don't have the error codes at hand. Last case was with a C300i with latest firmware of course. Customers IT hooked up a brother MFP with he same account and no issues occured with it.
I can recall that I had a case like this and the culprit was TCP IP v6 - once disabled the problem was gone. Unfortunately this doesn't help for the current cases.
Anyone met this problem so far? Kinda need new input^^
Edit: Error Code is 554
My IT guy is currently dealing with a few customers complaining about unreliable scan to mail function wih O365. Kind of every 4th scan attempt ends up with a connection error. It doesn't matter if the job contains many or just one page. Unfortunately I don't have the error codes at hand. Last case was with a C300i with latest firmware of course. Customers IT hooked up a brother MFP with he same account and no issues occured with it.
I can recall that I had a case like this and the culprit was TCP IP v6 - once disabled the problem was gone. Unfortunately this doesn't help for the current cases.
Anyone met this problem so far? Kinda need new input^^
Edit: Error Code is 554
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