Panel Freeze i-Series

[Konicaboy]

Hello everyone

We have had a problem with the panel on the new i-series for a few weeks now. It freezes.
On some machines we were able to fix it with the new firmware (G00-RB). Now I have a c450i on which I have already installed the new firmware (machine) and (panel) without success. Then a new panel was installed, and after two weeks it froze again. Now the CPU has also been replaced, without success.

Does anyone have the same problem or a solution?

Many thanks and best regards

[Jumping Jack Flash]

All you have left is the SSD drive to replace, a typical symptom in the "i" series

[Don N.]

Did you repartition the storage board using 0548216 then do data recovery? See bulletin 13472 attached for t/s i series hangups.

[copier tech]

Hello everyone

We have had a problem with the panel on the new i-series for a few weeks now. It freezes.
On some machines we were able to fix it with the new firmware (G00-RB). Now I have a c450i on which I have already installed the new firmware (machine) and (panel) without success. Then a new panel was installed, and after two weeks it froze again. Now the CPU has also been replaced, without success.

Does anyone have the same problem or a solution?

Many thanks and best regards

We had the exact same issue. Try this SW159 HEX 08 setting it stops the SSD from sleeping & it resolved the issue for us.

[Don N.]

This comment is pobably not your issue, but relevant for others. We had two i series panels with issues. One blinking out and one dark no power. Both were the new usb-c connector. Just reseated the connector & fixed.

[Duplicator]

There is also a panel firmware update that fixes freezing. Only applies to some serial numbers though.

image.png

[Ziggy]

did you update function level (sw25 to hex 04) when you updated to G00-RB and did you update the boot rom when you updated firmware? I believe the bulletin Don N. posted has instructions on how to do it

[rrrohan]

on the 8 series i had a lot of problems with the menu screen randomly not responding and sometimes if have to press utility button like 6 times before it would register

new panel never fixed it

it was always resolve with a full system initialization

[tsbservice]

did you update function level (sw25 to hex 04) when you updated to G00-RB and did you update the boot rom when you updated firmware? I believe the bulletin Don N. posted has instructions on how to do it

One minor correction maybe it's typo but Sw 25 should be 40 not 04.

[Ziggy]

One minor correction maybe it's typo but Sw 25 should be 40 not 04.

Thank you for catching that . you are correct

[Boyaka1989]

We had the exact same issue. Try this SW159 HEX 08 setting it stops the SSD from sleeping & it resolved the issue for us.

goodday

how do stop the SSD exactly ?
sw 159
bit 00001000
hex 08

this is how it was set .

[menon]