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Are you talking about the 5732 error, overheating CPU - that was in the FW before, GG1-RB
No he's talking about machine freezes and many 0x1FFF in detail code history eventually solved with new CPU board.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
1. C5372 (CPU temperature failure) may occur during PC printing or low power/sleep mode. As a countermeasure, the FAN will not turn off even in low power mode or sleep mode after applying this firmware (GG1-RB). For the customer who prefers to stop CPU FAN, it is required to set the following software SW to disable the countermeasure. ??A function to turn ON/OFF the CPU FAN during low power and sleep mode. ???Software SW No. 189 (bit7) ???Hex: 00 (Enable [default]) FAN is turned ON in low power/sleep mode. ???Hex: 80 (Disable) FAN is turned OFF in low power/sleep mode. *Please refer to PSKM_BT2411102EN for more details 2. MFP loses the connection to WWRSPF after executing Setting Data Import with Json type *Please refer to PSKM_BT2411254EN for more details 3. MFP freezes when printing via AirPrint or printing PDF file saved in USB flash drive from Chrome version 122 or later. *Please refer to PSKM_BT2411583EN for more details 4. A machine reboots with detail code 0x1FFF/0x2201900000000100 *Please refer to PSKM_BT2317698EN for more details 5. "Complete" button is grayed out when printing in Custom Size with firmware version G00-RB or later. *Please refer to PSKM_BT2413518EN for more details
Still nothing showing for this firmware version on the Konica US website.
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
Still nothing showing for this firmware version on the Konica US website.
Don't worry about that still when I had access to MKM they had loads of useful information compared to our latest and greatest KIKU...sigh ?
You need anything I can help with just send me PM.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
KM Support keeps telling me to use GC4-RB to correct the issue instead of replacing the CPU. Item 14 on the readme shows "14. A machine reboots with detail code 0x1FFF/0x2201900000000100" I do know that I've replaced A lot of CPU's lately which definitely fixes the issues. Hopefully special firmware this fixes the issue as well. We are updating (especially on machines out of warranty) and are monitoring them for any further issues (client reported or in the list prints). As this is special firmware, my question is whether we should ever or never update the firmware on the machines that are affected by this cpu issue? Would updating the firmware in future basically replace the special firmware and then we have problems again?
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