Bizhub 550i not boot ROM

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  • Quagbih2011
    Technician
    • Jan 2025
    • 12
    #1

    [Error Code] Bizhub 550i not boot ROM

    Plug the USB in to reboot ROOM (I pressed the Stop button + turn on the power), the screen appears like this. I don't know how to handle it. I don't have internet connection. I need support?image.png
    Tags: None
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8132
      #2
      Does the device come to a ready state if you remove the USB drive & power off / on the machine ?

      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • Duplicator
          IT Manager

          100+ Posts
          • May 2022
          • 245
          #3
          Originally posted by Quagbih2011
          Plug the USB in to reboot ROOM (I pressed the Stop button + turn on the power), the screen appears like this. I don't know how to handle it. I don't have internet connection. I need support?
          That is the internet ISW screen. Reboot it with the main power switch. If that doesn't work leave the machine powered on for 15 minutes and let it time out.
          Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

          If I helped you out, please give me a thumbs up! It helps my reputation.
            👍 1

            Comment

            • Quagbih2011
              Technician
              • Jan 2025
              • 12
              #4
              Originally posted by Duplicator

              That is the internet ISW screen. Reboot it with the main power switch. If that doesn't work leave the machine powered on for 15 minutes and let it time out.
              I turned it on and it stayed like that forever

                Comment

                • Duplicator
                  IT Manager

                  100+ Posts
                  • May 2022
                  • 245
                  #5
                  Originally posted by Quagbih2011

                  I turned it on and it stayed like that forever
                  What happens if you remove all flash drives, and power the copier on while holding the reset key?
                  Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                  If I helped you out, please give me a thumbs up! It helps my reputation.

                    Comment

                    • Quagbih2011
                      Technician
                      • Jan 2025
                      • 12
                      #6
                      HELP ME

                        Comment

                        • Synthohol
                          Certified Konica Expert

                          Site Contributor
                          5,000+ Posts
                          • Mar 2016
                          • 5799
                          #7
                          go in service mode and turn OFF ISW firmware.
                          Machine Update Settings To set firmware upgrading by Internet ISW, and enable or disable various settings. OFF OFF (not to be changed)
                          We know a thing or two because we've seen a thing or two.
                          The medication helps though...

                            Comment

                            • stronghold
                              Technician
                              • Apr 2023
                              • 38
                              #8
                              Hi.
                              Have you tried installing updates on the firmware?
                              Have you updated Boot, CPU1, CPU2?
                              If you need help, please contact me in PM

                                Comment

                                • Quagbih2011
                                  Technician
                                  • Jan 2025
                                  • 12
                                  #9
                                  Originally posted by stronghold
                                  Hi.
                                  Have you tried installing updates on the firmware?
                                  Have you updated Boot, CPU1, CPU2?
                                  If you need help, please contact me in PM
                                  i need you, can you support me?

                                    Comment

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