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Are you saying it was a brand new aftermarket charge roller installed in black drum unit, then magenta toner built up on it? I've rebuilt many of these drum units using all new aftermarket parts and never seen a different color appear on charge roller like your picture. Did you use the charge roller from a magenta unit? Did you rebuild the drum unit with new drum, etc or just replace the PCR? Something doesn't add up and has to be more to this story? Only parts available for Kon/Min drum units are aftermarket.
do they run labels?
ive seen sticky drums getting charge rollers sticky and they pick up whatever toner mist is floating around the machine. look at the gap in the contamination, is it label margin width?
check the toner filter, see if its mostly magenta too.
the drum surface looks bad though.
We know a thing or two because we've seen a thing or two.
The medication helps though...
Did you just change the charge roller, because that drum looks knackered to me
Yes, why did you change a charge roller only on a drum unit that's completely worn out?
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
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