Konica c224 e can't access service mode

[hot_tracks]

Sorry for not being clear. I mean I can get up to the service mode login screen (where I have to enter the password). If I try to enter 9272 four times I get the message "Your authentication is currently invalid due to unauthorised access". If I enter [Stop] -> [0] -> [C] it brings up the CE Reset Screen but since serial number is not displayed and date is wrong a reset code cannot be generated by you.

Hello Jotunn,

With some luck I managed to regain access to service mode and have changed the default password to 9272 (twice).

I know this is a bit off-topic but currently the machine reboots to a screen with the 4 sharkfins / bars and a thin orange line at the top (not a screen issue) with the blinking orange status light. I have been in touch with the local KM service guys but they are unable to help and have said that they do not support the machine any longer. Just wanted to know if you would be able to guide me with what else I could try or if I should go ahead and scrap the unit.

[IAN B.C.N.]

MFP Serial Number A61E012001728
Reset Code QF33M-QQHSV-GU4YB-MWRET-TEEPC-6G8YD-ENBRG-AZTBH

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Regards

It worked flawlessly, thank you

[nikfox]

It's ok now, here's your code:
MFP Serial Number A5C4021032667
Reset Code 32M5Q-FBLP7-MQHK7-2CWTQ-B2LMB-KG8YD-ENBRG-EYDDB

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Regards

Worked brilliantly- thank you so much!

[jotunn]

Whoops sorry - my fault entirely! Took a photo of the code before I left to look at some other things. I’ve now zoomed in a bit now- my apologies, the eyes are getting old. Try these:


Serial: A5C4021032667
MAC: 00:20:6B:8B:C8:ED
Request code: Z93T9-7SFKX-TH2HJ-MNLEN-5VSQZ-2G8YD-ENBRG-EYDDT

It's ok now, here's your code:
MFP Serial Number A5C4021032667
Reset Code 32M5Q-FBLP7-MQHK7-2CWTQ-B2LMB-KG8YD-ENBRG-EYDDB

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Regards

[nikfox]

Can you check your data once again, there is at least one mistake - 2G8YD - try to find other.

Whoops sorry - my fault entirely! Took a photo of the code before I left to look at some other things. I’ve now zoomed in a bit now- my apologies, the eyes are getting old. Try these:


Serial: A5C4021032667
MAC: 00:20:6B:8B:C8:ED
Request code: Z93T9-7SFKX-TH2HJ-MNLEN-5VSQZ-2G8YD-ENBRG-EYDDT

[jotunn]

Printer Serial Number A5C4021032667

MAC Address 00: 20: 6B: 8B: C8: ED

CE Password Reset Request Code
Z9379-7SFKX-TH2HJ-MNLEN-5USQZ-2GBYD-ENBRG-EYDDT

Thank you

Can you check your data once again, there is at least one mistake - 2G8YD - try to find other.

[nikfox]

Printer Serial Number A5C4021032667

MAC Address 00: 20: 6B: 8B: C8: ED

CE Password Reset Request Code
Z9379-7SFKX-TH2HJ-MNLEN-5USQZ-2GBYD-ENBRG-EYDDT

Thank you

[hot_tracks]

So if you can enter service mode, you can set new admin password (even the same as default one) as well - [Stop] -> [0] -> [C] then [Administrator Password]

Sorry for not being clear. I mean I can get up to the service mode login screen (where I have to enter the password). If I try to enter 9272 four times I get the message "Your authentication is currently invalid due to unauthorised access". If I enter [Stop] -> [0] -> [C] it brings up the CE Reset Screen but since serial number is not displayed and date is wrong a reset code cannot be generated by you.

[jotunn]

Thank you for your help

MFP Serial Number A61E012001728
Reset Code QF33M-QQHSV-GU4YB-MWRET-TEEPC-6G8YD-ENBRG-AZTBH

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Regards

[IAN B.C.N.]

Printer Serial Number: A61E012001728

Mac Address: 00:20:68:92:E9:C1

CE Password Reset Request Code: 9CU4W-KZJF6-X988P-NQAM9-2B72K-6G8YD-ENBRG-AZDT7

Thank you for your help

[jotunn]

Thank you for trying to help.
[...] where I can enter service mode to enter the password. The default password was not changed (9272 four times) but it looks like the admin password is corrupted as you have surmised.

So if you can enter service mode, you can set new admin password (even the same as default one) as well - [Stop] -> [0] -> [C] then [Administrator Password]

[hot_tracks]

Thank you for trying to help.

I forgot to mention that the battery on the board had gone weak /dead and when we had shut it down for routine mainenance the settings were corrupted. I have tried the NVRAM reset and it gets to the stage of the D390 error. It goes through the procedure of doing the recovery and the message to cycle power is displayed. Once that is done 4 sharkfins / towers come up and the amber light keeps blinking and stays that way.

I have left it like that for 24 hours to check but unfortunately no luck. When disconnected from main power and the reset tool is run again, after the D390 error comes up I can acess the menu (the machine has reverted back to the Japanese menu) where I can enter service mode to enter the password. The default password was not changed (9272 four times) but it looks like the admin password is corrupted as you have surmised.

[jotunn]

Hello Jotunn,

Would be obliged if you could kindly provide a reset code for the machine below.

Printer Serial No: А5C4041115260
Request Code: 847ST-DKPVV-3G3FX-QJFJB-6LTFX-GG8YD-ANZQG-4ZDJX
MAC ID: 00:20:6B:AA:38:C7

Thank you.

Your machine has currently no serial number set - I'm sure, there was an empty space on your request screen in place of serial number.
Additionally machine has wrong date set:

Failed to verify the CE Password Reset Request Code.
The entered CE Password Reset Request Code cannot be used due to the expiration. (MFP date in the code: 2007/07/24)

So probably your machine lost all settings, including counters - intentionally or not.
Set current date and time if you can (probably not, because the admin password is also corrupted) - without this I won't be able to help you.

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Regards

[hot_tracks]

Hello Jotunn,

Would be obliged if you could kindly provide a reset code for the machine below.

Printer Serial No: А5C4041115260
Request Code: 847ST-DKPVV-3G3FX-QJFJB-6LTFX-GG8YD-ANZQG-4ZDJX
MAC ID: 00:20:6B:AA:38:C7

Thank you.

[jotunn]

Hey,

We use 2 bizhubs c284e to teach print server management. Unfortunately, I think one of my student played a bit too much in the settings of one of them and now we have a C-D262 trouble code... and a non-standard CE password. Would it be possible to get a reset code so I can get in and fix the error?

Thanks in advance to anyone who can help!

Reset code for your machine:
MFP Serial Number A5C2011005518
Reset Code 2WL4G-58BQU-2FQ4P-QCJZK-F9QA6-6G8YD-ENBRG-AZDJD

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Regards