Yes, I didn't expect this much traffic on this thread.
All of this traffic comes from essentially four cases:
- Mistakes made by ignoring procedures.
- Experimentation.
- "Stealing" clients from other services.
- Side effects of illegal activities, such as manipulating machine counters.
The first case is not as common as it might seem, despite the lack of access to documentation or parts.
The second case is not very common either - rarely is someone willing to sacrifice a machine for knowledge.
The third case is surprisingly common-though it's not entirely legal, small services try to protect themselves from competition by setting their own service passwords. In this case, if a customer visits a competing service, they are forced to contact you, which is a good opportunity to ask why they chose another service. This method can also protect against cheap, unauthorized services that lack access to documentation or proper tools.
The fourth case has become increasingly popular recently, especially in Asia.
Apparently $50 was enough to deter most.
These are often service technicians who have worked for several years in smaller or larger service centers, where they gained knowledge and experience (including documentation and other necessary tools) and left their jobs to make money for themselves, not for someone. Used machines can be bought cheaply, original consumables can be bought off-the-shelf in many places, often at lower prices than dealers buying from Konica Minolta. If you want to play with non-OEM, you can skip the middlemen altogether and buy directly from China. Parts are also available - from used or damaged machines. And when you need something new in exceptional cases, you can always find a service that will sell it to you.
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Went back and verified serial # on back of unit and under the meter count. ITs correct. I will GLADLY paypal you at the link you left the other day on another post. Attached is the reset screen you requestedYou do not have permission to view this gallery.
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bummer...same unit now throwing a machine type error. Confirmed type and attempted firmware. Failed on MFP. Had to do a MFP swap. May i ask for help again?
Serial # A8JE0011005583
MAC - 00:20:6B:F7:AD:1A
CODE - V89DD DZGW6 UV62F ZQR3K 7ELUS WG8YD ENJQG EZDR7
THANKS A TON FOR ALL YOUR HELP. WE ALL TRULY VALUE ITLeave a comment:
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What boggles my mind is the number people offering KM service without access to KM resources as a dealer. I know that isn't easy/cheap to get but...c'mon... Stuff like the service manual, firmware, and the ability to order parts from KM is almost critical to function in support.
It seems like the copiers are designed around the idea that you MUST HAVE access to the service manual and bulletins to find some of the settings. Especially stuff like dip switches, and the engine switches. There are tons of hidden menus too.Leave a comment:
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It's pretty ridiculous the number of people that need to reset the password. Makes me wonder what exactly is going on out there in the service world...Leave a comment:
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没有离职员工--机器被故意擦除以重置或更改计数器。此时，机器没有分配序列号，管理员模式和服务模式的两个密码都被随机值 覆盖。在这种情况下，该机器只能作为零件或废料处理。
付款链接如下。付款后，将像往常一样生成重置密码。
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can you help me please? departing employee change the ce password
please help me with a reset. Thanks!
sn: AA2J041000915
MAC: 00:20:6B:6F:A1: 16
CE password request： XZTGH-CRA4U-4GDE2-3TM9M-M5D8N-KG8YD-ENJQG-EYTPJ
@jotunnLast edited by Quagbih2011; 01-17-2025, 08:43 AM.Leave a comment:
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