C-258, unable to load firmware...

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  • Oystercopy
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2009
    • 623

    #1

    C-258, unable to load firmware...

    Hey Guys, I've done the usual things, using the same USB stick I use to load all the firmware, etc.
    Unplugged the USB cable from the board and attempted to use the stick directly in the board
    Unplugged the hard drive, and also Un-Installed the hard drive. Formatted the SSD drive, reinitialized the machine

    What I get is the machine either:
    *staying at two towers and never going anywhere, or
    *just rebooting into regular copy mode, and never even TRYING to load F/W

    Any ideas?
    OC
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997

    #2
    Re: C-258, unable to load firmware...

    Are you aware of the red Stop button? I recommend that you take a glance a the "Firmware" section of the manual. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7968

      #3
      Re: C-258, unable to load firmware...

      Originally posted by blackcat4866
      Are you aware of the red Stop button? I recommend that you take a glance a the "Firmware" section of the manual. =^..^=
      Huhh.... right I believe OC was doing mostly Toshy in the past but he should be familiar now with most KMs.
      I would try loading FW with front door open. Also 8 series there is no SSD instead they use eMMC(cheap) which may be bad. There's a way to format this also if memory serves me. I can dig it if you need.
      What's the initial problem if I may ask?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • Oystercopy
        Senior Tech

        Site Contributor
        500+ Posts
        • Oct 2009
        • 623

        #4
        Re: C-258, unable to load firmware...

        Originally posted by blackcat4866
        Are you aware of the red Stop button? I recommend that you take a glance a the "Firmware" section of the manual. =^..^=
        You know Black Cat, this is definitely not the first time you've made a snarky comment on something posted here, when people are genuinely asking for help, and I think it should be beneath you at this point in your life/career to try to put other people down. I've been doing this over 40 years and - YES - I've performed MANY F/W upgrades to MANY Konica Minolta machines. You should know, after reading my question, that this is not someone inexperienced and/or "not reading the manual", which is an insipid and useless comment/assumption. You can obviously tell from the way I worded my question that I am not a rookie, but even if I were, that's not the right way to approach someone who needs help.

        Most of the answers I've read that you've posed to myself and others are WAY off base, technically, and mostly useless, intended solely to look like "the smarter one in the room". Well, you're not pal, I'm here to tell ya.

        Any other useless and unhelpful comments can be directed at my avatar...oops, I don't have one.

        OC

        Comment

        • Oystercopy
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2009
          • 623

          #5
          Re: C-258, unable to load firmware...

          Originally posted by tsbservice
          Huhh.... right I believe OC was doing mostly Toshy in the past but he should be familiar now with most KMs.
          I would try loading FW with front door open. Also 8 series there is no SSD instead they use eMMC(cheap) which may be bad. There's a way to format this also if memory serves me. I can dig it if you need.
          What's the initial problem if I may ask?
          Thanks for the help, TSB. You're always on target with suggestions and I appreciate it.

          There's no error code, the machine runs normally. It simply will stop at the first two towers and that's it. Or, just boots up to the ready screen, as if I'd never had a USB stick in it and put it in F/W mode.
          Weird.
          OC

          Comment

          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4612

            #6
            Re: C-258, unable to load firmware...

            Not sure if it was mentioned but you leave front door open when updating F/W on the "8" series.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22997

              #7
              Re: C-258, unable to load firmware...

              You're right about one thing: I don't spend a lot of time assuming and guessing when there isn't much information to work with ... not even the firmware level. I try to follow the KISS Principal at first (keep it simple/stupid).

              Since you already have so much experience, I probably won't be able to help out. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • Black Cloud
                Trusted Tech

                Site Contributor
                100+ Posts
                • Apr 2010
                • 134

                #8
                Re: C-258, unable to load firmware...

                Ostercopy, I think tsbservice has it right. I've seen this (stop at 2 shark fins crash and reboot) on BH 284 and it was the SSD board.
                Net+ PDI+ @Remote

                Comment

                • Oystercopy
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Oct 2009
                  • 623

                  #9
                  Re: C-258, unable to load firmware...

                  Originally posted by blackcat4866
                  You're right about one thing: I don't spend a lot of time assuming and guessing when there isn't much information to work with ... not even the firmware level. I try to follow the KISS Principal at first (keep it simple/stupid).

                  Since you already have so much experience, I probably won't be able to help out. =^..^=
                  Dude, there was MORE than enough information for others to help out, so what do you think the problem is? Is it your presumption that the KISS method was not used in this case? And if so, why?
                  Experience doesn't always fix the machine (or the customer), but ATTITUDE does.
                  OC

                  Comment

                  • Oystercopy
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Oct 2009
                    • 623

                    #10
                    Re: C-258, unable to load firmware...

                    Originally posted by Black Cloud
                    Ostercopy, I think tsbservice has it right. I've seen this (stop at 2 shark fins crash and reboot) on BH 284 and it was the SSD board.
                    Thanks Black Cloud... I had a feeling this was going to be the case. I just didn't want to send the machine out (I never do) with old F/W. That's the only reason I was trying to upgrade it.
                    Otherwise, the machine functions fine... strange. Machine never "crashes" though, only stops at the two fins and doesn't go anywhere else. I have a spare SSD board I can try, just didn't
                    want to screw something else up if I just want to try it and then remove it if it doesn't fix the problem.
                    OC

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7968

                      #11
                      Re: C-258, unable to load firmware...

                      I would conduct Self-diagnostic (if it still fails to load with front door open).

                      Procedure (using SERVICE MODE menu)
                      1. Call the Service Mode to the screen.
                      2. Touch these keys in this order: [State Confirmation] g [Self-diagnostic] g [Check All].
                      3. Press the Start key to start the check procedure.
                      4. When the check procedure is completed, the results are shown on the screen. If any of the check results are NG, take measures upon confirmation of the corruption details mentioned above and Next action.
                      Note: Press the Stop key to interrupt the check sequence.


                      Procedure (using main power switch)
                      1. Open the front door.
                      2. Turn the main power switch ON while pressing the power key. After a short beep sound is made once, release the power key and close the front door. Wait to display the self-diagnosis (full check) screen.
                      3. After displaying the self-diagnosis screen, press the start key. The self-diagnosis (full check) is started. The result of the diagnosis is displayed for every item. (OK/NG)
                      4. After finishing the diagnosis for all items, turn the main power switch OFF.
                      5. If there is an item displaying NG, investigate the NG item and take countermeasures.

                      P.S.
                      I feel you're on wrong way and BC is most helpful/humble person on this site. Take care.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                      Comment

                      • copier tech
                        Field Supervisor

                        5,000+ Posts
                        • Jan 2014
                        • 8131

                        #12
                        Re: C-258, unable to load firmware...

                        Originally posted by Oystercopy
                        Hey Guys, I've done the usual things, using the same USB stick I use to load all the firmware, etc.
                        Unplugged the USB cable from the board and attempted to use the stick directly in the board
                        Unplugged the hard drive, and also Un-Installed the hard drive. Formatted the SSD drive, reinitialized the machine

                        What I get is the machine either:
                        *staying at two towers and never going anywhere, or
                        *just rebooting into regular copy mode, and never even TRYING to load F/W

                        Any ideas?
                        OC

                        Basically the machine is working fine & you just want to update the firmware?

                        Not sure if this has been suggested but try another USB pen, or even a few if you have some to hand I see this all the time & usually trying another pen it will start. Might take a few attempts.


                        Also confirm you can print from the USB pen is always a good test.
                        Let us eat, drink, and be merry, because tomorrow we may die!

                        For all your firmware & service manual needs please visit us at:

                        www.copierfirmware.co.uk - www.printerfirmware.co.uk

                        โ€‹

                        Comment

                        • Oystercopy
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Oct 2009
                          • 623

                          #13
                          Re: C-258, unable to load firmware...

                          Originally posted by copier tech
                          Basically the machine is working fine & you just want to update the firmware?

                          Not sure if this has been suggested but try another USB pen, or even a few if you have some to hand I see this all the time & usually trying another pen it will start. Might take a few attempts.



                          Also confirm you can print from the USB pen is always a good test.
                          Yes, I want to update the F/W as I do with every machine that goes out. I have done hundreds of these updates, so this particular machine has a problem. There is one DIMM that shows "NG" in the memory check, but I'm told that it will do that if there's no memory stick in that slot (which there's not) so I'm not sure that's the issue.

                          And I'm using the same USB sticks I use for ALL the updates I do, so I don't think this is a USB compatibility issue.
                          OC

                          Comment

                          • tsbservice
                            Field tech

                            Site Contributor
                            5,000+ Posts
                            • May 2007
                            • 7968

                            #14
                            Re: C-258, unable to load firmware...

                            Originally posted by Oystercopy
                            Yes, I want to update the F/W as I do with every machine that goes out. I have done hundreds of these updates, so this particular machine has a problem. There is one DIMM that shows "NG" in the memory check, but I'm told that it will do that if there's no memory stick in that slot (which there's not) so I'm not sure that's the issue.

                            And I'm using the same USB sticks I use for ALL the updates I do, so I don't think this is a USB compatibility issue.
                            OC
                            You took it right OC, it will display NG complaining about optional memory I see it many times. I for sure won't left machine with old firmware to go out of my hands.
                            Did you try it with door open? Will it recognize any stick in USB slot in normal mode?
                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • Oystercopy
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Oct 2009
                              • 623

                              #15
                              Re: C-258, unable to load firmware...

                              Yes, tried it with the door open.

                              And yes, tried the USB stick in both locations, including with the harness removed and direct into the board.

                              And yes, the machine recognizes the USB stick in normal operations.
                              OC

                              Comment

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