c308 no power (bad PSU?)

[Elmojo]

No worries, I'll do a little more research on this end. They're in the same boat. They don't need to be able to run copy jobs in the dark, they just need it mostly to function as a line conditioner, since they get dips and spikes in their line voltage almost constantly. I've put a meter on a wall socket and watched the unloaded voltage swing from ~96v to over 130v in the space of less than a minute. I have no idea why any equipment in that office survives the weekend. lol

[copyman]

Oh man, don't tell me that! lol
That actually does seem feasible, since they have notoriously nasty power in that building, and there were storms with surge events not long prior to this latest failure.
Previously, that same machine lost the ethernet port on the MFPB, and I had to 'convert' it to USB in order to get them back running. I won't be surprised if you're correct, and it ends up needing a new main board. If that's the case, I'll either get a refurb'd one from Hytec, or just suggest that they call it scrapped and buy another used machine locally. There's a c368 available for around $2k with very low hours, but it's almost 6hrs from me. I'd rather not drive that far if I can help it.
We'll see what happens when this new DCPU arrives, I guess.

I think you are on the right path with DCPS. I've replaced a few of them on 8 series and maybe one on 4 series.

[Elmojo]

Well...crap.
I replaced the DCPU today, and it did NOT fix the issue, as suspected by Slammers.
I tested for voltages using the Svc Man, and got only the 5v, not the 24v at the specified points. Also, no lights on the MFB.
According to you guys, and the troubleshooting steps in the manual, that means it's likely a bad MFB.

I have a lead on a low-click C308 that I can get delivered on Monday, so I think that's what my client/boss wants to do.

That being said, do you fine folks think it's worth trying to have Hytec fix the MFB, or just scrap this thing?

[femaster]

Oh man, don't tell me that! lol
That actually does seem feasible, since they have notoriously nasty power in that building, and there were storms with surge events not long prior to this latest failure.
Previously, that same machine lost the ethernet port on the MFPB, and I had to 'convert' it to USB in order to get them back running. I won't be surprised if you're correct, and it ends up needing a new main board. If that's the case, I'll either get a refurb'd one from Hytec, or just suggest that they call it scrapped and buy another used machine locally. There's a c368 available for around $2k with very low hours, but it's almost 6hrs from me. I'd rather not drive that far if I can help it.
We'll see what happens when this new DCPU arrives, I guess.

No matter what the problem happens to be, the customer's insurance should be covering the cost of repair or replacement, especially if there are other things in the building that were taken out at around the same time from storms in the area.

For us, even if the machine is under a maintenance contract, acts of nature are not covered my our contracts. Those are billable to the customer, who can either decide to pay for it out of pocket or file a claim with their insurance company.