C300i Mac Address Changed?

[mrfuser]

Client is getting a message that the mac address changed on the c300i. We did not change boards or anything. Why this now?

[ronny2502]

Hello,

Where is this message displayed?

[mrfuser]

On screen of machine, also e305
i believe

[Ziggy]

Try turning off market place
Admin>Network>IWS>Turn Off Market Place . Service Mode > System 2 > SW172 Hex01

[plus-COPY]

Hi msfuser,
Print the device configuration from the user's print list; in the TCP/IP settings section, there is a MAC address of the structure
00:20:6b:xx:xx:xx
or
00:50:AA:xx:xx:xx.
Gain access to CPU-B by removing the rear cover and compare xx:xx:xx with the label on CPU-B, which is always in the bottom right corner.

[mrfuser]

Ok and fyi marketplace is off

[Ziggy]

Ok and fyi marketplace is off

Did error message go away?

[doinbox]

Did error message go away?

No they're telling you marketplace was already off before you advised it?

[and]

RFEU_BT2411252EN
Case reported on Eagle machine not being able to get an IP Address.

After extensive testing it was discovered that the Machine's Mac Address kept changing randomly.

Case was esclated to Japan and it was determined that CPUB had to be replaced.

One should know that CPUB also includes the MAC Address that is usally found on the NIC and therefor the MAc Address can also change when replacing a Faulty CPUB.

[mrfuser]

Marketplace was off and still got the error. Updated the firmware again and we will see how it goes this week