both MFP and Control Board dead

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  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1975
    #1

    both MFP and Control Board dead

    Had a surge wipe out a copier C554e

    Replaced the MFP and after 2 reboots pressed recover data but it sits here for about 15 mins. (did firmware and set machine type as manual says and that worked fine)

    If 2 boards go at the same time and I can not recover data what are my options.

    Manual says replacing both of these at same time is not a option but as far as I can tell it means dont replace 2 new boards.

    Im guessing if the SSD remembers meter reading of say 200k and the control board i install remembers a count of 500k it will inherit the higher meter reading? or will it just not work
    Tags: boards, meter, reading, remembers, time
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5511
      #2
      Re: both MFP and Control Board dead

      sent you a PM. hope it helps.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1975
          #3
          Re: both MFP and Control Board dead

          omg i just noticed what i did wrong. i set it to machine 1 not 3.

          its a e series.

          wonder if i just change that it will be fixed. ill try tomorrow

            Comment

            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1419
              #4
              Re: both MFP and Control Board dead

              Originally posted by rrrohan
              omg i just noticed what i did wrong. i set it to machine 1 not 3.

              its a e series.

              wonder if i just change that it will be fixed. ill try tomorrow
              It should work afterwards, unless the firmware you installed was not correct for the model you are changing it to. Either way, I'd probably run the firmware again after changing it just to be sure.
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                Comment

                • kingarthur
                  Service Manager

                  1,000+ Posts
                  • Feb 2008
                  • 1219
                  #5
                  Re: both MFP and Control Board dead

                  tbh, if a surge has wiped out PCBs, then the customer should claim on their insurance and replace the machine...you could replace the PCBs, but who knows what will go wrong in a month...6 months
                  Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • rrrohan
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2011
                      • 1975
                      #6
                      Re: both MFP and Control Board dead

                      Originally posted by kingarthur
                      tbh, if a surge has wiped out PCBs, then the customer should claim on their insurance and replace the machine...you could replace the PCBs, but who knows what will go wrong in a month...6 months
                      they did go via insurance and insurance went with the cheapest option, spend $1000 or so on parts/labour

                        Comment

                        • kingarthur
                          Service Manager

                          1,000+ Posts
                          • Feb 2008
                          • 1219
                          #7
                          Re: both MFP and Control Board dead

                          Originally posted by rrrohan
                          they did go via insurance and insurance went with the cheapest option, spend $1000 or so on parts/labour

                          Ouch - i wouldn't have given the option
                          Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                            Comment

                            • rrrohan
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1975
                              #8
                              Re: both MFP and Control Board dead

                              well i did have machine type set correctly but on 2nd attempt it did act like it recovered the data.

                              but then when it booted up i got TPM error and it thought it side LCT tray and told me to replace K drum and nothing i change in CE Mode actualy saved after a reboot so im thinking the SSD is RIP

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