C224 Flashed to E model cant printing more than 1 photo in duplex mode

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  • Jadel Labradoodle251
    Technician

    Site Contributor
    • Nov 2022
    • 42

    #1

    C224 Flashed to E model cant printing more than 1 photo in duplex mode

    My 224 flashed to e can't print more than 1 sheet of paper of images before getting jammed. I printed 10 pages of normal text with duplex so 5 pages in total with text on both sides without a problem, tried both short and long edge, it did it flawlessly, however if I tried to print an actual full size A4 image on both sides it gets jammed after just doing 1 sheet. I attached some pictures below, is this due to a possibly loose belt? or lack of traction from the rollers ? since images are a lot more slippery than normal text. Every time I opened the side it looked thesame, I sheet done on both sides crumbled and the other blank from one side with image on the other in the feeder. I would like to repeat myself that it did 5 pages of text on both sides without any issue.
    Attached Files
  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14347

    #2
    Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

    It looks like your first picture shows the page trying to go through the top exit, which is used for the turnover.
    You may have an exit gate issue. I would start there.

    Comment

    • Jadel Labradoodle251
      Technician

      Site Contributor
      • Nov 2022
      • 42

      #3
      Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

      Originally posted by copier addict
      It looks like your first picture shows the page trying to go through the top exit, which is used for the turnover.
      You may have an exit gate issue. I would start there.
      I sent 3 photos to do in duplex it did it fine so It seems it cannot print anything after the 3rd picture, alright so what should I take apart?, the fuser and look out for dust covered sensor perhaps ?, I should also mention she's got a good bit of dust in certain. areas although all visible sensors seem to be clea

      Just noticed what I assume is called the duplex unit does not catch on the upper latch at all, also I don't think it ever did, I will try to solve this first maybe before playing around with the fuser. There is a lot of play since nothing catches it at the upper area, also no plastic seems to be broken either so this look like a possible factory error maybe ?
      Attached Files

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7909

        #4
        Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

        Go service mode and turn on showing jam codes, it's in System 2. Post jam code something it looks like 32-01 or so. As of text being duplexed without a problem but full color pages stuck I would concentrate on fuser condition, also like copier addict said those are known for exit gate solenoid issue, sticky pads etc. Lastly exit sensor PS3 if I remember correctly may be bad...but it's really good idea to start with actual jam code.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • Jadel Labradoodle251
          Technician

          Site Contributor
          • Nov 2022
          • 42

          #5
          Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

          Originally posted by tsbservice
          Go service mode and turn on showing jam codes, it's in System 2. Post jam code something it looks like 32-01 or so. As of text being duplexed without a problem but full color pages stuck I would concentrate on fuser condition, also like copier addict said those are known for exit gate solenoid issue, sticky pads etc. Lastly exit sensor PS3 if I remember correctly may be bad...but it's really good idea to start with actual jam code.
          Here is the code..32-05, also noticed the plastic down below has been cracked, I'm starting to wonder if I just got mine made on a Friday evening or if someone's been in here already, to add, the serial number has been peeled off from the front of the machine. Maybe she's got parts from 5 other ones...Regarding the fuser its at nearly 93% so I would think it could be a senor or a solenoid since its the exact same situation eveytime.
          Attached Files

          Comment

          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4520

            #6
            Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

            There are bulletins addressing 2 sided printing with this model. One bulletin is for the turnover gate solenoid, etc. Also search this forum for 4 series and duplex jamming. A lot of good information on here.

            You are correct, photos with more print on page will jam more when an issue.

            Comment

            • Jadel Labradoodle251
              Technician

              Site Contributor
              • Nov 2022
              • 42

              #7
              Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

              Originally posted by copyman
              There are bulletins addressing 2 sided printing with this model. One bulletin is for the turnover gate solenoid, etc. Also search this forum for 4 series and duplex jamming. A lot of good information on here.

              You are correct, photos with more print on page will jam more when an issue.
              Founds some more information online, that said it could be the motors but I have my doubts unless the belts just gets stretched and possible can't turn the other gear, I would bet my cash on a sensor, the ps3 got dust on it or something like that, PS41 could be at fault too or the sd3 solenoid, will get into it tomorrow , in the worse case scenario I can call the service people, will cost me probably few hundred euro though...probably thesame amount as I paid for the printer lol.

              On a side note I will have to re adjust the latch so it closes and holds on both, pretty sure due to the heat the plastic might be already slightly deformed, suprised they didn't see it in the factory lmao

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5735

                #8
                Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode



                use a couple panel stickers.

                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4520

                  #9
                  Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                  Originally posted by Synthohol
                  Exactly what I was referring to. This simple fix has worked for me several times!

                  Comment

                  • Jadel Labradoodle251
                    Technician

                    Site Contributor
                    • Nov 2022
                    • 42

                    #10
                    Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                    Originally posted by Synthohol
                    Alright will try using a few stickers of some sort, is that solenoid located on the door or inside the machine towards the left? While I'm there I will try to make the two latches close properly, there's about 5mm of space since it ain't latching with the upper one at all, the door I will have to have a look at aswell, similar problem with the upper latch again close the door and push on the upper part to actually close it fully. In the worse case scenario I will give the MJ Flood people a call

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5735

                      #11
                      Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                      its on the exit assy, it operates the comb gate/ duplex diverter gate.
                      a dozen screws and some cursing and you will get it.
                      you can replace the whole exit unit but given the age why bother.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                      Comment

                      • copyman
                        Owner / Technician

                        Site Contributor
                        2,500+ Posts
                        • Sep 2005
                        • 4520

                        #12
                        Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                        Originally posted by Jadel Labradoodle251
                        Alright will try using a few stickers of some sort, is that solenoid located on the door or inside the machine towards the left? While I'm there I will try to make the two latches close properly, there's about 5mm of space since it ain't latching with the upper one at all, the door I will have to have a look at aswell, similar problem with the upper latch again close the door and push on the upper part to actually close it fully. In the worse case scenario I will give the MJ Flood people a call
                        Push lightly on side door when duplexing and see if it works without jamming? Check the plastic tabs on the machine where the 2 door latches hook. I've seen these tabs broken many times, usually the bottom one.

                        Comment

                        • Jadel Labradoodle251
                          Technician

                          Site Contributor
                          • Nov 2022
                          • 42

                          #13
                          Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                          Originally posted by copyman
                          Push lightly on side door when duplexing and see if it works without jamming? Check the plastic tabs on the machine where the 2 door latches hook. I've seen these tabs broken many times, usually the bottom one.
                          Tried it didn't work, infact no tabs are broken , both are present on the door and on the machine same with the item that has the "M6" sticker on it, the upper latch on the M6 never engaged with the one on the machine, most likely it has been like this since new, since there is not even a slight bit of wear on the latch

                          Comment

                          • Jadel Labradoodle251
                            Technician

                            Site Contributor
                            • Nov 2022
                            • 42

                            #14
                            Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                            Originally posted by Synthohol
                            its on the exit assy, it operates the comb gate/ duplex diverter gate.
                            a dozen screws and some cursing and you will get it.
                            you can replace the whole exit unit but given the age why bother.
                            Is it under the metal cover here?, I don't see it there
                            Attached Files

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7909

                              #15
                              Re: C224 Flashed to E model cant printing more than 1 photo in duplex mode

                              Originally posted by Jadel Labradoodle251
                              Is it under the metal cover here?, I don't see it there
                              Solenoid is opposite side of gears in the machine.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

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