458E fuser issue

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  • emujo2
    Service Manager

    1,000+ Posts
    • Mar 2017
    • 1579

    #1

    458E fuser issue

    458e. Power on and device comes to ready to print. Fuser (non IH) is cold to the touch, service mode shows 190 c and fluctuating. Constant fuser jams..What in the world could be telling giving the false temp reading. We have replaced fuser, fuser control, main board with no change. Any ideas? E
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22999

    #2
    Re: 458E fuser issue

    Well I can't find the specific pins, but the thermistors go to the MFP board, and the lamps go ... well somewhere else. And the somewhere else must be the DC power supply. That would be my next stop. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7986

      #3
      Re: 458E fuser issue

      This is hardly to believe. How it can be? I recently saw your post about brand new fusers for C450i have taken power supply and fusing drive but that sounds like you are in bad bad series...
      Like BC said PS may not fire up lamps but it must code and not reading 190 degrees.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • copyman
        Owner / Technician

        Site Contributor
        2,500+ Posts
        • Sep 2005
        • 4639

        #4
        Re: 458E fuser issue

        Originally posted by emujo2
        458e. Power on and device comes to ready to print. Fuser (non IH) is cold to the touch, service mode shows 190 c and fluctuating. Constant fuser jams..What in the world could be telling giving the false temp reading. We have replaced fuser, fuser control, main board with no change. Any ideas? E
        This is very strange! Just to be clear the fuser is cold but no fuser trouble code because machine shows (thinks) proper temp 190c?

        You can rule out bad thermistor, and anything else with the fuser since you replaced.

        I would of guessed the main board but since you also replaced that only other thing I can think of is the pwr supply as Black cat posted.

        Since it's such a strange issue have you tried initializing the machine? Perhaps Firmware update.
        Last edited by copyman; 12-21-2022, 08:30 PM.

        Comment

        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1579

          #5
          Re: 458E fuser issue

          Well you can choose not to believe me, but I ran it by the tech twice..Serivce mode shows 190 and fluctuating, fuser is stone cold, no startup errors.

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7986

            #6
            Re: 458E fuser issue

            Originally posted by emujo2
            Well you can choose not to believe me, but I ran it by the tech twice..Serivce mode shows 190 and fluctuating, fuser is stone cold, no startup errors.
            I didn't say I don't believe you it's just hard to believe such an issue. Of course I believe your words as I never have even doubts in them. I only can wish you good luck as in this case you will need it.
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999

              #7
              Re: 458E fuser issue

              You could pin out the wiring harnass for the thermistor wiring ... that could account for false temperature readings theoretically. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • copyman
                Owner / Technician

                Site Contributor
                2,500+ Posts
                • Sep 2005
                • 4639

                #8
                Re: 458E fuser issue

                wouldn't hurt to try the log acquisition tool to see if any codes are being registered in background. see attached
                Attached Files

                Comment

                • Gift
                  Service Manager

                  1,000+ Posts
                  • Mar 2011
                  • 2458

                  #9
                  Re: 458E fuser issue

                  Originally posted by copyman
                  wouldn't hurt to try the log acquisition tool to see if any codes are being registered in background. see attached
                  That's pretty interesting - never heard of this tool, thanks!!

                  Comment

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