5550ci takes 5-mins to make 1 copy ?

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  • CCS
    Trusted Tech

    Site Contributor
    250+ Posts
    • Feb 2008
    • 266
    #1

    5550ci takes 5-mins to make 1 copy ?

    Intermittent, sometimes machine will sit and wait, blink for 5 minutes or so before it will make a single copy,

    pwr off/on and is alright for a short time, then goes right back to same waiting game,

    any suggestions?
    Tags: copy, make, pwr, short, time
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7931
      #2
      Re: 5550ci takes 5-mins to make 1 copy ?

      Originally posted by CCS
      Intermittent, sometimes machine will sit and wait, blink for 5 minutes or so before it will make a single copy,

      pwr off/on and is alright for a short time, then goes right back to same waiting game,

      any suggestions?
      Update the driver & firmware?
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • guitar9199
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2016
          • 1097
          #3
          Re: 5550ci takes 5-mins to make 1 copy ?

          I had a Ricoh/Savin that was doing something similar. "Decurl" was turned on. Once I turned that off, first copy out time was about 4-5 seconds.

            Comment

            • Ropariva
              Senior Tech

              500+ Posts
              • Mar 2016
              • 590
              #4

                Comment

                • guitar9199
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2016
                  • 1097
                  #5
                  Re: 5550ci takes 5-mins to make 1 copy ?


                  Good tip.

                    Comment

                    • CCS
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Feb 2008
                      • 266
                      #6
                      Re: 5550ci takes 5-mins to make 1 copy ?

                      Their IT dept. updated the print drivers and now it seems to print faster, but walk up copy extended times are still an issue, I updated f/w.

                      Now that I think of it, the machine had a C6200 fuser code ( which is thermistor #2 not reaching temp in allotted time) a few days ago that the customer cleared with a pwr off/on and it has not come back, but that may well be causing my issue...

                      I will try a fuser from the shop

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22699
                          #7
                          Re: 5550ci takes 5-mins to make 1 copy ?

                          What media types are your trays set to? =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • JR2ALTA
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2010
                              • 2017
                              #8
                              Re: 5550ci takes 5-mins to make 1 copy ?

                              Slow printing ALWAYS needs to be tested with a local driver. I don't know all your details but if it's faster local vs server then that's their problem.

                              If there's still a lingering problem with copying. Check "Quiet Mode" in System Menu. Off is faster On is slower (out of sleep) but with all the noises these machines make I prefer it On..

                                Comment

                                • tmaged
                                  Owner/Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Oct 2008
                                  • 1813
                                  #9
                                  Re: 5550ci takes 5-mins to make 1 copy ?

                                  As mentioned check quiet mode. I've also had a couple machines do that when copying. That eliminates any driver issue. Mine needed the HDD's replaced.
                                  Hope that helps !
                                  -Tony
                                  www.dtios.com
                                  Become a fan on Facebook

                                    Comment

                                    • craigster
                                      Trusted Tech

                                      100+ Posts
                                      • Apr 2016
                                      • 200
                                      #10
                                      Re: 5550ci takes 5-mins to make 1 copy ?

                                      i would say HDD, any errors on the event page?

                                        Comment

                                        • CCS
                                          Trusted Tech

                                          Site Contributor
                                          250+ Posts
                                          • Feb 2008
                                          • 266
                                          #11
                                          Re: 5550ci takes 5-mins to make 1 copy ?

                                          Originally posted by blackcat4866
                                          What media types are your trays set to? =^..^=
                                          Plain

                                            Comment

                                            • CCS
                                              Trusted Tech

                                              Site Contributor
                                              250+ Posts
                                              • Feb 2008
                                              • 266
                                              #12
                                              Re: 5550ci takes 5-mins to make 1 copy ?

                                              Originally posted by craigster
                                              i would say HDD, any errors on the event page?
                                              C6200 4ea
                                              C8800 1ea
                                              Cf14d 1ea
                                              Cf234 1ea
                                              Cf245 2ea

                                                Comment

                                                • Ropariva
                                                  Senior Tech

                                                  500+ Posts
                                                  • Mar 2016
                                                  • 590
                                                  #13
                                                  Re: 5550ci takes 5-mins to make 1 copy ?

                                                  C6200 indicates fuser thermistor. Have u swapped out the fuser yet?

                                                    Comment

                                                    • bush_tech
                                                      Technician

                                                      Site Contributor
                                                      50+ Posts
                                                      • Jul 2018
                                                      • 50
                                                      #14
                                                      Re: 5550ci takes 5-mins to make 1 copy ?

                                                      This has always been a fuser issue for me
                                                      Especially if you see jams 01xx in the log

                                                        Comment

                                                        • Scott
                                                          Trusted Tech

                                                          Site Contributor
                                                          100+ Posts
                                                          • Dec 2009
                                                          • 185
                                                          #15
                                                          Re: 5550ci takes 5-mins to make 1 copy ?

                                                          Silent mode

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