Latest version of Chrome - Can't access Web Browser

[BillyCarpenter]

Re: Latest version of Chrome - Can't access Web Browser

Is this done at the PC or on the machine? I don't have a lot of experience with this but been running into this lately.

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It's done from the PC via the Command Center.


Go to Network Security>Network Security Settings. Enable TLS 1.2. Enable Sha 1 & Sha 2.

[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

It's done from the PC via the Command Center.


Go to Network Security>Network Security Settings. Enable TLS 1.2. Enable Sha 1 & Sha 2.

What if you can't access the command center at all? I had a machine today that I couldn't access the command center with any browser, it kept saying unsupported protocol.

Can it be done at the machine?

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[BillyCarpenter]

Re: Latest version of Chrome - Can't access Web Browser

What if you can't access the command center at all? I had a machine today that I couldn't access the command center with any browser, it kept saying unsupported protocol.

Can it be done at the machine?

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I don't think you can change these settings from the control panel. What browser have you tried? You may need to download IE or Firefox. One of of 'em should work. It did for me.

[tsbservice]

Re: Latest version of Chrome - Can't access Web Browser

What if you can't access the command center at all? I had a machine today that I couldn't access the command center with any browser, it kept saying unsupported protocol.

Can it be done at the machine?

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Try IE in compability mode.

[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

I don't think you can change these settings from the control panel. What browser have you tried? You may need to download IE or Firefox. One of of 'em should work. It did for me.

I tried Chrome, IE, Firefox and Opera. All gave the same message. I ended up setting up scans manually through the machine panel to get it working.

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[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

Try IE in compability mode.

Actual Internet Explorer or Edge?

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[tsbservice]

Re: Latest version of Chrome - Can't access Web Browser

Actual Internet Explorer or Edge?

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Internet Explorer

[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

Internet Explorer

Ok thanks.

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[tmaged]

Re: Latest version of Chrome - Can't access Web Browser

Today was the first day I've experienced this. I can confirm that the latest version of Safari won't load either.
I'm researching a way to temporarily disable these settings in Edge and Chrome, if needed. IE still works though.
After reading some threads, IE, Firefox or Chromium are the only possibilities to access these web pages until you can upgrade the machine or enable the TLS protocols to allow a connection.

[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

Today was the first day I've experienced this. I can confirm that the latest version of Safari won't load either.
I'm researching a way to temporarily disable these settings in Edge and Chrome, if needed. IE still works though.
After reading some threads, IE, Firefox or Chromium are the only possibilities to access these web pages until you can upgrade the machine or enable the TLS protocols to allow a connection.

I'm wondering if Kyocera will do a firmware upgrade to fix this? It's quote annoying.

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[BillyCarpenter]

Re: Latest version of Chrome - Can't access Web Browser

I'm wondering if Kyocera will do a firmware upgrade to fix this? It's quote annoying.

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The fix is already present in the machine. You just need to enable TLS 1.2/1.3 on all of your Kyocera machines.

[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

The fix is already present in the machine. You just need to enable TLS 1.2/1.3 on all of your Kyocera machines.

Ok thanks, I'll try and enable those and see if it helps.

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[tmaged]

Re: Latest version of Chrome - Can't access Web Browser

I've played around with it, but can't get it to connect in Chrome, Edge or Edge in IE mode. Even by allowing the IP address for an unsecure connection.
I would think there should be a place for intranet exceptions, but I can't find it.

[Necrocannibal]

Re: Latest version of Chrome - Can't access Web Browser

I've played around with it, but can't get it to connect in Chrome, Edge or Edge in IE mode. Even by allowing the IP address for an unsecure connection.
I would think there should be a place for intranet exceptions, but I can't find it.

Interesting, there has to be a way to make it connect to it. I wonder if Kyocera is going to do anything about it?

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[tmaged]

Re: Latest version of Chrome - Can't access Web Browser

Interesting, there has to be a way to make it connect to it. I wonder if Kyocera is going to do anything about it?

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They won't write new firmware for models that don't support TLS 1.2
Time to update the machines.