PDF printing issue

[ChrisG]

Wondering if anyone else has been seeing recent printing issues when it comes to Kyocera and PDF's. As a smaller dealership, we've had 3 different customers have issues when printing certain pdf files. No errors on the copier side. Some of the files will randomly print out garbage half way through the job, rearrange letters and spacing within the file, or print random blanked out boxes within the file. 2 of the machines are the Taskalfa 4 series, and is the 8 series in the A4 line. All users are running Windows and have recently had Windows update (shocker) and all are using Acrobat reader as their default for PDF's. System firmware is current on all devices. This has only occurred recently, say within the last 6 months. We can't find a reason for it either machine side, or user side. Anyone else had there issues lately?

[ThisPete]

First I'd try another PDF reader, Foxit and Sumatra are two I like.

Also, it used to be the case that Adobe reader would only update to the last in that version line, so a version 7 wouldn't update to version 8 when it came out, I don't know if that's still the case?

Check the installed version against the latest current download available.

Might be worth then deleting Adobe and then reinstalling again

[PrintWhisperer]

Always test by placing a PDF on USB thumb drive and printing at device. Colors may not be as good but rendering should be accurate.

Then change PDL on the KX driver to KPDL OR install KPDL Mini-Driver.
KPDL.png

[ChrisG]

Thanks for the replies. We have tried opening the pdf in different viewers and got the same result. The weird part with it is if the job is 15 pages as an example, it printed fine until page 14 and then started the gibberish. If you print the same job as individual pages and select just page 14 to print, it prints that page fine (also pages 13 and/or 15)
We swapped the printer language in the KX driver and thought we had it when going to PCL5c but that was short lived with the same results.

[ihatefinishers13]

Thanks for the replies. We have tried opening the pdf in different viewers and got the same result. The weird part with it is if the job is 15 pages as an example, it printed fine until page 14 and then started the gibberish. If you print the same job as individual pages and select just page 14 to print, it prints that page fine (also pages 13 and/or 15)
We swapped the printer language in the KX driver and thought we had it when going to PCL5c but that was short lived with the same results.

Just curious, is the network cable going through a surge? We used Innovolt surges for a long time and had to stop putting the cable through it as it caused bottle-necking.

[Black Cloud]

You could try installing Net Direct Print. You can drop PDFs files directly into the app and it ports the PDF to the printer without translating to PDL or KPDL. Very much like printing a PDF from a USB stick but from your desktop.

[Ropariva]

I had issues recently with similar symptoms. One we were able to prove it was the file itself, they recreated the File, saved as pdf and it was fine
The second it printed fine from usb and my laptop but not the clients pc. Updating the driver from ver 8.3 to 8.5 resolved that.

[kyotechnz]

Have you tried using the "Print As Image" option in Adobe Reader?
Click on the Advanced button in the Print box in Adode Reader to find it.
It is also in other PDF readers.
It is usually an option in the Print area.
From memory, this cuts out some of the processing.

Also as a last resort you can use the Kyocera print driver to create a PDF.
This is an option that can be installed from the Kyocera Print Driver Installer.
Print the PDF to this so you get a Kyocera created PDF.
Then print the Kyocera created PDF.

[ChrisG]

As of yesterday afternoon, the issue has been cleared by removing the copier from the surge protector (Ihatefinishers13) and replacing the network cable from the surge to the machine.
I don't buy that as a solution as obviously there's nothing in either that would only affect PDF files, but the same file that failed 3 times in a row beforehand, printed multiple times successfully after the swap out. Will update again next week

[ihatefinishers13]

As of yesterday afternoon, the issue has been cleared by removing the copier from the surge protector (Ihatefinishers13) and replacing the network cable from the surge to the machine.
I don't buy that as a solution as obviously there's nothing in either that would only affect PDF files, but the same file that failed 3 times in a row beforehand, printed multiple times successfully after the swap out. Will update again next week

Probably something to do with file size. Had an issue once at a police station that was trying to print a training manual that was over 500 pages, and it would be adding pages in to the queue so slow that the machine would pause for a minute, then either it would continue the job OR sometimes it would even restart the job because it wasn't receiving the job fast enough. Bypassed the Innovolt surge and everything queued up and printed without flaw, 3 times in a row.

Bottlenecking is totally normal with surges, happens with a lot of brands unfortunately.