MP C6003 slow to print colour to finisher.

[Lagonda]

OK guys, here's another brain stretcher for you.
We have a MP C6003 that works perfectly well until you ask it to print or copy in colour and deliver it to a finisher tray.
Print or copy colour or B&W and deliver to the internal tray, no problem.
Print or copy B&W and deliver to finisher tray, no problem.
Print or copy colour and deliver to finisher tray, big problem!
Will sit there and twiddle its thumbs for up to a minute before it starts to feed paper and it is around 1 min 10 sec from pressing go until the paper drops into the tray.
Same goes for printer test pattern SP1103


Swapped so far: IPU, sub IPU, BCU, Controller and HDD unplugged. No difference at all noticed.

Where the hell do I start? and yes Frimwar is up to date.

[KenB]

Re: MP C6003 slow to print colour to finisher.

Stoopid question...

How about the finisher frimwar?

It's almost always overlooked, and I don't think it's even mentioned in the history.

Even weirder...I've seen Java not being up to date, even if there are no apps that use it, cause issues by sticking its proverbial nose where it doesn't belong. Now THAT'S a long shot!

[Lagonda]

Re: MP C6003 slow to print colour to finisher.

Stoopid question...

How about the finisher frimwar?

It's almost always overlooked, and I don't think it's even mentioned in the history.

Even weirder...I've seen Java not being up to date, even if there are no apps that use it, cause issues by sticking its proverbial nose where it doesn't belong. Now THAT'S a long shot!

Yep finisher frimwar was definitely done and even another finisher was tried, still veeeery slow to put a colour copy into a finisher tray.

[KenB]

Re: MP C6003 slow to print colour to finisher.

Wall voltage, perhaps?

It could cause goofy logic problems.

[Lagonda]

Re: MP C6003 slow to print colour to finisher.

Wall voltage, perhaps?

It could cause goofy logic problems.

Nope,did it at the customers as well as back here in my black hole of a workshop.

Ricoh NTS have just got back to me and asked if I will do a full NVRAM reset. Knowing what a can of worms you can open I'm very reluctant, but if needs must.........

[anothertech]

Re: MP C6003 slow to print colour to finisher.

Have you tried the same thing on another MPC6003? maybe they all do it

Maybe try down grading the firmware?

Try new navram on controller and on bcu?

[jonhiker]

Re: MP C6003 slow to print colour to finisher.

what is the driver you are using? what kind of document(s)?

[KenB]

Re: MP C6003 slow to print colour to finisher.

what is the driver you are using? what kind of document(s)?

Please re-read the post.

This happens on copies too, as well as internal prints.

[Lagonda]

Re: MP C6003 slow to print colour to finisher.

Have you tried the same thing on another MPC6003? maybe they all do it

Maybe try down grading the firmware?

Try new navram on controller and on bcu?

Cross checked against another 6003 at the customers and definitely a problem with just that copier.

Trying not to change nvrams and eproms but if I have too........

[slimslob]

Re: MP C6003 slow to print colour to finisher.

Nope,did it at the customers as well as back here in my black hole of a workshop.

Ricoh NTS have just got back to me and asked if I will do a full NVRAM reset. Knowing what a can of worms you can open I'm very reluctant, but if needs must.........

Have you tried the same thing on another MPC6003? maybe they all do it

Maybe try down grading the firmware?

Try new navram on controller and on bcu?

Before clearing the NVRAM, backup the NVRAM up to a SD card. Check to see if you have the Birth Certificate for the machine. If not, print the SMC report or at least the Non Default data.
After clearing the NVRAM, see if the data backup to the SD card will reload correctly If it does, it makes life a lot easier.

[Lagonda]

Re: MP C6003 slow to print colour to finisher.

Before clearing the NVRAM, backup the NVRAM up to a SD card. Check to see if you have the Birth Certificate for the machine. If not, print the SMC report or at least the Non Default data.
After clearing the NVRAM, see if the data backup to the SD card will reload correctly If it does, it makes life a lot easier.

Yep, gunna do all of that, and whats more I am going to do something that a lot of our field techs don't....read the manual first!
However all that will have to wait until tomorrow as I seem to be running the entire Service Department by my self as everyone else has buggered off to a meeting.

[copier tech]

Re: MP C6003 slow to print colour to finisher.

The fact it prints/copies at normal speed to the finisher in mono but printing colour is the issue, maybe the machine running process control for some reason, maybe its printing colour from a different paper source ? machine is adjusting the fuser temp etc?

[TonerMunkeh]

Re: MP C6003 slow to print colour to finisher.

Which finisher is attached to the machine?

[Mark Bbb]

Re: MP C6003 slow to print colour to finisher.

Which finisher is attached to the machine?

My thought too.

[HDSB]

Re: MP C6003 slow to print colour to finisher.

Firstly i would swap the fusers, i know you said its ok to the internal tray - does the machine sit on processing before the machine finally starts up?

next i would swap the finisher over, see if the fault is finisher or machine.