Ghosting on the text?

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22973
    #16
    Re: Ghosting on the text?

    It sorta sounds like a font substitution, yes? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

      Comment

      • lurker1652
        Technician

        50+ Posts
        • Mar 2021
        • 58
        #17
        Re: Ghosting on the text?

        Originally posted by Phil B.
        I am offering no more help until you answer ALL the questions posed to you by myself and everyone else.

        We are not there.. you are. if you can't give us the valid info we need to help you, then go hire a trained tech.

        I'm done.
        Hello!, actually I was not there, now I am

        Looking for how to get the aging you asked for, please bear with me.

          Comment

          • lurker1652
            Technician

            50+ Posts
            • Mar 2021
            • 58
            #18
            Re: Ghosting on the text?

            Originally posted by blackcat4866
            It sorta sounds like a font substitution, yes? =^..^=
            Talking about tests, tried to print some text from the Linux machine, they don't look that bad "live". Pictures seem to be a lttle ugy at 43% of zoom (cannot upload original files)

            print-test-A-43zoom.jpgprint-test-B-43zoom.jpg

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22798
                #19
                Re: Ghosting on the text?

                Originally posted by lurker1652
                Talking about tests, tried to print some text from the Linux machine, they don't look that bad "live". Pictures seem to be a lttle ugy at 43% of zoom (cannot upload original files)

                [ATTACH=CONFIG]48762[/ATTACH][ATTACH=CONFIG]48763[/ATTACH]
                you're not able to scan to a PDF file?

                then upload via your computer?

                  Comment

                  • lurker1652
                    Technician

                    50+ Posts
                    • Mar 2021
                    • 58
                    #20
                    Re: Ghosting on the text?

                    Originally posted by Phil B.
                    you're not able to scan to a PDF file?

                    then upload via your computer?
                    Well, I'll stop uploading pictures than and go back to fixing the scan to CIFS share then. That's another pending poing (even with latest firmware & proper protocol support it seems to be broken), last time I checked it was DNS related (even though properly configured, the printer doesn't seem to use DNS to reach the share).

                      Comment

                      • anothertech
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Nov 2007
                        • 1757
                        #21
                        Re: Ghosting on the text?

                        Originally posted by lurker1652
                        Well, I'm not sure anymore.

                        The print that derived to my post was sent from an Android phone with a driver that made all letters color based (Samsung printing app).

                        Then I tested:
                        - Ricoh Smart Device App: It correctly printed blacks as blacks, and colored as colored (no color mixing to get black)
                        - Linux laptop with Ricoh PDF driver: same, blacks were blacks, and color, color.

                        To the left original Android print (color), to the right Linux print (all black)

                        [ATTACH=CONFIG]48761[/ATTACH]
                        I have been seeing this a lot lately, it's always been the customer using the wrong print driver.

                          Comment

                          • lurker1652
                            Technician

                            50+ Posts
                            • Mar 2021
                            • 58
                            #22
                            Re: Ghosting on the text?

                            Originally posted by Phil B.
                            do a color calibration/registration.
                            done, no joy

                            Originally posted by Phil B.
                            what is the life on service parts? drum/fuser/belt/dev
                            is that information available on the machine?, cannot seem to find it.

                            Originally posted by Phil B.
                            d
                            when did the problem arise?
                            Doing a test from the Samsung printing app for Android. Seems to be client/driver specific

                            Originally posted by Phil B.
                            being an end user you might want to hire a TRAINED tech.
                            There's only one Ricoh partner locally, and they only service machines they've sold (it's no the case). I was referred to other freelancer technicians in the past with bad results in general.

                              Comment

                              • lurker1652
                                Technician

                                50+ Posts
                                • Mar 2021
                                • 58
                                #23
                                Re: Ghosting on the text?

                                Originally posted by anothertech
                                I have been seeing this a lot lately, it's always been the customer using the wrong print driver.
                                Hope it's only that, as I mentioned, printing with other clients worked fine (Linux+Ricoh PDF driver & Android with Ricoh Smart Device app)

                                  Comment

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