The technician tried to install Engine, Network Support, Web Support firmware, System/Copy firmware was not installed. probably should have installed System i Engine as a set. So now the machine is stuck with SC682-12. Tried to replace the Cyan PCDU, no luck, I tried all the resets I could think of. Still the same. Any ideas?
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Re: Ricoh Pro C5110 SC682-12
have you tried just the package all firmware, instead of individual? -
Re: Ricoh Pro C5110 SC682-12
After SC682-12 i instaled the whole package, latest firmware., still no luck.
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Re: Ricoh Pro C5110 SC682-12
SC682-12 is a communication error between the mainframe and the CYAN toner bottle, not the PCDU. Usually a bad chip on the bottle though it could be a bad connection to the bottle. Try re-seating the the toner bottle or installing a new bottle.Comment
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Re: Ricoh Pro C5110 SC682-12
The definition is referring to PCU.
SC682-12 PCU: ID Chip Communication Error(C_Device Error (No ID chip))
I have replaced toner cartrige and PCDU. This was a working machine, the error accured after firmware update.Comment
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Re: Ricoh Pro C5110 SC682-12
Downgrade the firmware to what it was. Check the seating of the toner hopper and the drawer unit closely.Comment
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Re: Ricoh Pro C5110 SC682-12
Hello.First sorry my english.
Can you tray to replace black pdcu instead cyan?. I dont remember exactly, but I think I had this code in this machine some years ago and reading the service manual of another Ricoh model this code would refered to black pdcu. Anyway,good luck.Comment
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Re: Ricoh Pro C5110 SC682-12
Thread update, downgrading firmware didn't work. All PCDU are tested on other machine and working fine. So problem is narrowed to boards, most likely controller...Comment
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